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Will NEVER buy from TireRack again. I had to return 2 tires that were never mounted. They would only accept one, claimed the other had "grease" on it. In good faith, I later purchased the 2 replacement tires for these from them to show I was willing to do business with them, still never got a refund for that $420 tire. Horrible place.
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We're sorry to hear that you are unhappy with your experience with us. As we discussed prior to the return, the tire needed to be sent back to us in new condition. Unfortunately, it was returned to us with grease on the bead and inner liner of the tire. This was probably caused by the installer attempting to mount the tire with grease.
We tried to clean off the tire to sell it as new, but the grease could not be removed and would not be acceptable to sell to another customer.
It is unfortunate, but your local shop’s actions made it so the tire could not be resold.