Tire RackReviews 55,724

I placed my second order of tires with tire rack recently and unfortunately did get a flat tire. Ironically I got a flat with the first set too and it did seem like a lot of work to get my refund for that tire repair but I got through it. So I was curious how it would go this time. I called in and said I had a $45 bills for a flat repair he said they would cover up to $25 and he was going to be sending me an email I would simply return a copy of my invoice to his email. A few days went by and his email never came I kept looking for it so I had to call in again and again ask somebody to send me an email that I could respond to. This time the email came in and I sent a copy of the invoice I also faxed a copy just to be on the safe side. The check arrive promptly but then when I opened it up it was only for $22.99. After dropping $45 on the repair st Firestone, and calling in twice and being told I should get $25, I was disappointed that tire rack took the opportunity to pick arpart the Firestone invoice of $45 dollars and rule out an additional $2.01 from the max $25 I was told I would get. To me it seems like a bad and dumb business practice. In the wake of this experience, I will do a little more shopping next time and I'll consider how other warranty's are written, and put a little more priority to how a company stands behind the products

I don't like the payment section, I was having problems filling it out. Filling out the Citi credit card protection is redundant except for the last 4 digits of my SS#.

Several website errors:
Random session time-out, despite rapid page-page navigation
Error selecting ASAP Tire installer for deliver to address, during order process, despite them being available in my area (confirmed with them directly).

UPDATE:
Tire-Rack customer service reached out to me apologizing for the problems encountered which was apparently an issue with the integration between Tire-Rack and the Installers computer systems. Tire-Rack arranged for the installation to be rescheduled and performed free of charge.
Now thats a company that values its customers and understands the meaning of "Customer Service". I will remain a loyal customer.

Unsure of what to expect when tire package arrives. Multiple lug holes and centering rings are of a concern at this point. I'm sure it will all be fine, but as I've never done this before, I will reserve judgement for when they arrive and I get them on the car.

UPDATE:

I received my wheel/tire set yesterday and everything was fine. I am extremely happy with my purchase, the speed with which it was delivered and the care that was taken to supply instructions for installation.

That said, the only thing lacking was instructions for self-registering the TPMS sensors with my vehicle. I understand, perhaps, not supplying them with my wheel/tire package, as you would have to individually track the car they were being installed onto, but the only way I was able to find them again was to recreate my order on your website as that is where I knew they would be. A search on the website did not return the instructions for which I was looking.

Other than that small thing, I would rate my experience a 5. The only reason I initially rated it a 3 was my apprehension with never having worked with you in the past and the one call I made to have my questions answered were handled by a man that was a bit condescending.

Overall a great experience and I will not hesitate to order from you again in the future!

Andy

Ive been ordering tires from Tire Rack for 20 years including from an auto shop I managed. This time ordered on Dec 2. Tire did not show. I had to call 32 times, waiting 20 minutes each time trying to get customer service on the line. Finally, after waiting 36 minutes, they picked up and are shipping a tire overnight. Yaaay. My car only has to sit 4 more days for a total of 10 days due to Tire Racks horrible customer service. It's Friday. They say I'll get it Tuesday. Is that not that great customer service! Buy locally if you need to actually drive your car.

I was able to find the tires and wheels I wanted easily from a very good selection offered on the web site. The ordering process was no problem and delivery came quickly. Now I am taking them to mount on the truck as a surprise and combination gift that I am sure will knock her socks off.

There were some blind alleys to get where I wanted, but I found a way.

Despite a mixup on the pricing side, Tire Rack customer service listened to my concerns and "made it right".

This has been the worst experience I have ever had with a tire company there road hazard is absolutely worthless 2 hours on hold to file a claim only to find out that my tire was discontinued (the tire is 3 months old) and that I am now being extorted into buying a newer version of the same tire to the tune of $82.25 more because they will only give you what you payed for your OLD tire and ignore that 100% thing it says on there website that is a strait up lie they do not include any tax this is a 4 day process that my car is out of commission if you want my advise just buy local discount tire will replace the whole tire and they wont extort you into an upgrade. After 3 calls I finally got to a supervisor everyone I talked to was condescending argumentative and rude sup finally offers a partial discount the funny part is in the time they wasted fighting me they payed twice that to there employees so they are still losing money and my business

Th order first stated that it would be delivered by 10/4 which is next day. After order it stated 10/7? Thats crummy in my opinion.

One time security code was big hassle, I almost went to tirebuyer.com because of it. Had to use 2 different cards.

I ordered $1300 worth of rims & tires from Tire rack, literally 2 days later the order was cancelled without any notification. I called and they told me PayPal voided it for fraud... WHAT?! So I called PayPal and they insisted they did not void my order. I went back and forth between these two companies for 3 days before a tire rack representative finally told me that they tried to verify my address and couldn't so they marked it as fraud. Why would they not contact my to verify? And why blame PayPal. It's been over. Week and I still haven't gotten my money back. I'm very disappointed & going through another company next time.