Tire RackReviews 55,780

Your site is easy to navigate through. Selections are great. Shipping is fast.

Excellent helping me select a full size spare tire and steel wheel and great overall process. Thank you

Four tires were shipped the day after I ordered them and they arrived at my dealership a couple days later. Next time I need tires I'll go to Tire Rack and I'll recommend them to others.

I was not able to find the Run Flat Tires for my John Cooper Works Mini locally. Went to Tire Rack and found many manufacturers to choose. Placed the order and the tires arrived the next day before noon.

Easy finding exactly what i was looking for, speedy delivery and get great service

Okay so far

Ordered spring set H&R. Picked the combo for my car. Installed the front springs, when started to install rear realized that rear springs are different. Website should have been more clear to show that same car could have different combo. Called customer service, after 4 days they told me that i would have to pay extra for getting rear springs. I agreed and paid the extra charge. The next day they called and told me they could not do it.

I placed my second order of tires with tire rack recently and unfortunately did get a flat tire. Ironically I got a flat with the first set too and it did seem like a lot of work to get my refund for that tire repair but I got through it. So I was curious how it would go this time. I called in and said I had a $45 bills for a flat repair he said they would cover up to $25 and he was going to be sending me an email I would simply return a copy of my invoice to his email. A few days went by and his email never came I kept looking for it so I had to call in again and again ask somebody to send me an email that I could respond to. This time the email came in and I sent a copy of the invoice I also faxed a copy just to be on the safe side. The check arrive promptly but then when I opened it up it was only for $22.99. After dropping $45 on the repair st Firestone, and calling in twice and being told I should get $25, I was disappointed that tire rack took the opportunity to pick arpart the Firestone invoice of $45 dollars and rule out an additional $2.01 from the max $25 I was told I would get. To me it seems like a bad and dumb business practice. In the wake of this experience, I will do a little more shopping next time and I'll consider how other warranty's are written, and put a little more priority to how a company stands behind the products

I don't like the payment section, I was having problems filling it out. Filling out the Citi credit card protection is redundant except for the last 4 digits of my SS#.

Several website errors:
Random session time-out, despite rapid page-page navigation
Error selecting ASAP Tire installer for deliver to address, during order process, despite them being available in my area (confirmed with them directly).

UPDATE:
Tire-Rack customer service reached out to me apologizing for the problems encountered which was apparently an issue with the integration between Tire-Rack and the Installers computer systems. Tire-Rack arranged for the installation to be rescheduled and performed free of charge.
Now thats a company that values its customers and understands the meaning of "Customer Service". I will remain a loyal customer.

Unsure of what to expect when tire package arrives. Multiple lug holes and centering rings are of a concern at this point. I'm sure it will all be fine, but as I've never done this before, I will reserve judgement for when they arrive and I get them on the car.

UPDATE:

I received my wheel/tire set yesterday and everything was fine. I am extremely happy with my purchase, the speed with which it was delivered and the care that was taken to supply instructions for installation.

That said, the only thing lacking was instructions for self-registering the TPMS sensors with my vehicle. I understand, perhaps, not supplying them with my wheel/tire package, as you would have to individually track the car they were being installed onto, but the only way I was able to find them again was to recreate my order on your website as that is where I knew they would be. A search on the website did not return the instructions for which I was looking.

Other than that small thing, I would rate my experience a 5. The only reason I initially rated it a 3 was my apprehension with never having worked with you in the past and the one call I made to have my questions answered were handled by a man that was a bit condescending.

Overall a great experience and I will not hesitate to order from you again in the future!

Andy

Ive been ordering tires from Tire Rack for 20 years including from an auto shop I managed. This time ordered on Dec 2. Tire did not show. I had to call 32 times, waiting 20 minutes each time trying to get customer service on the line. Finally, after waiting 36 minutes, they picked up and are shipping a tire overnight. Yaaay. My car only has to sit 4 more days for a total of 10 days due to Tire Racks horrible customer service. It's Friday. They say I'll get it Tuesday. Is that not that great customer service! Buy locally if you need to actually drive your car.

I was able to find the tires and wheels I wanted easily from a very good selection offered on the web site. The ordering process was no problem and delivery came quickly. Now I am taking them to mount on the truck as a surprise and combination gift that I am sure will knock her socks off.

There were some blind alleys to get where I wanted, but I found a way.

Despite a mixup on the pricing side, Tire Rack customer service listened to my concerns and "made it right".