From the business
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack Reviews Summary
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Site is easy to navigate. Prices are good. Received tires in a timely fashion
Bought 4 tire set Jan. 2020. Tires very good. Price good. Mounted and balanced at local Infinity dealer and was very good service. Sept. 2020 tire monitor system says a tire slightly low pressure. Checked tire and saw nail. Took wheel off and to local Firestone dealer. Dealer called saying nail too close to sidewall for repair. Contact warranty dept. through Tire Rack. A bit complex but filed a claim. Then get notification they need copy of original invoice, also copy of receipt from mounting store and something else I forgot. Tire Rack has all this I presume since they sent tires there and I don't have a scanner though I have all required receipts. This is just a run around to get me discouraged so I don't pursue warranty. They win, my time is worth something. Their road hazzard is useless.
Spent over $2k on new tires and rims...
Tires had to be rebalanced, tire sensors are malfunctional.
Customer service asked me to take to a shop to fix their own tire sensors i paid for.
WTF! Horrible customer service, will never order again or refer anyone.
I got a really good deal on a set of four continental tires. The process was easy, I just had to enter the model and year of my car. I was also able to ship them to location near me to be installed. The price was the main factor for my purchase.
Tires arrived late the day after scheduled delivery due to not having all car info... make model etc. Although I had to enter that info twice when ordering.
Tire buying is a pain, so many choices, so much information, so much unclear. Tire rack helped me choose good tires at a reasonable price, and also helped me find a reputable installer near me, at a fair price. Could I have haggled an extra 5% with alot more effort and aggravation? Possibly but this was a great overall experience.
I just returned picking up my tires and had them installed, experience with Tire rack was positive. BUT it ends there what they imply and not said is YOU now have to PAY somebody to mount and balance my cost 140.00 then asked about future balance and rotation nope at 70.00 each time do the math 3000mi per rotation this makes each tire to end up costing probably 800.00 each after rotation and balance over *******mi period!
Everything was fine, as usual, until I tried to enter the address of a non-listed installer. There was no way I could but an order number, my phone number, or even a simple "c/o" address so they knew who's tire it was when it got there. I ended up putting my name on it with their address and I hope it gets there OK.
Update: Tire Rack called less than 8 hours after receiving the above feedback and resolved the issue immediately! Tire was shipped 4 hours after talking to them, with the modified shipping address information as requested. You can't ask for better customer service than that!
Everything was fine, as usual, until I tried to enter the address of a non-listed installer. There was no way I could but an order number, my phone number, or even a simple "c/o" address so they knew who's tire it was when it got there. I ended up putting my name on it with their address and I hope it gets there OK.
2 NEW TIRES HAVE NO TIRE TREAD DEPTH AT ALL, I THOUGHT THEY WERE USED! COST ME TO MUCH TO SHIP BACK. WERE DELIVERED LATE ALSO. WILL NEVER ORDER AGAIN OR RECOMMEND ANYONE WASTE OF MONEY AND TIME!
Had a great tire rack experience in regards to the tire recommendation, purchase and delivery. Tire Rack does need to make sure its installation prices are right as we ended up paying much more than was listed on Tire Rack(from the installer)
Wrong digit on a phone number and they cancel the orders to make us do it again. WTF they act like they're theonly game in town. Just go to Discount Tire, same day install and no BS DRAMA.
I ordered 4 tires online that showed to be in "stock" on Monday. When I called on Wednesday to inquire, I was told by Albert that they would be shipping on Friday when they get to the warehouse. When I asked to cancel the order, his attitude changed and he became very short with me and could not get off the phone quick enough. Very negative attitude. I then called our local Discount Tire store and they will have the tires here later today and can install them tomorrow. I'm done with Tire Rack!
Great Price and received separate paperwork to send in the rebate in the mail so it didn't get mixed in with the shipment.
Great Price and received separate paperwork to send in the rebate in the mail so it didn't get mixed in with the shipment.
I have always had positive experiences shopping TireRack.com. I greatly appreciate their independent tire testing and evaluations as well as great prices.
Tire Rack always makes it easier to find the best tires for my vehicle
Tire Rack always makes it easier to find the best tires for my vehicle
I am very happy with my order and the shipping! It was very fast and I got my tires the very next day (without having to pay extra for shipping). I will definitely order from Tire Rack again! You guys/girls are amazing! Keep up the good work and thank you very much for my new tires.
Easy and quick. I will continue to shop at tire rack due to their quick delivery and their ability to stand behind their product I had hay Tire hazard and they replaced it
I shopped 4 local tire stores and the best price and to get the tires I wanted, it was less expensive and less hassle to buy these on line and ship them to my mechanic for installation!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members