TinyPrints

I have no idea how my baby shower invitations turned out, they could be the most beautiful invitations on earth, but we will never know because they NEVER ARRIVED! Invitations were ordered and we used Tiny Prints mailing service that addresses, stamps and mails out your order for you. Big mistake! Tiny Prints is saying that they have no way of tracking the order once it gets picked up by USPS, which I understand, but after multiple phone calls to customer service, they have completely wasted my time by continuing to reassure me that they will arrive "any day now..." If it was not for the false reasurance I would have done something else. Of course Tiny Prints is blaming the USPS, but c'mon! It's possible that a few invites got lost in the mail... but all 26? Not likely. Now it's too late to order new invitations, we had to call and text the guests to invite them. So embarrassing. Worst of all, it's my daughter's baby shower, her first baby and she's disappointed. Worst feeling in the world to disappoint your daughter during such a special time in her life.

Very disappointed in the service. My order was placed during a guaranteed delivery promotion (which continued to be offered for days after my order) with expedited shipping. My dismay started to grow as throughout this week, the order never left PRINTING status. Finally I called and waited over an hour to speak with someone. I was told the order wouldn't reach me until 3 days after the promised delivery date. After that call I did research and discovered that UPS does overnight delivery on Saturday (which would be just a 1 day delay), so I called back, hoping to request that service be offered to me. The service department said the contract didn't allow for Saturday delivery and then said my order might arrive 4/5 days late! I'm left feeling very frustrated, especially with the premium price tag (even with a discount) that the service brings. A company of their size should have the capabilities to offer better expedited options, and should have better capabilities to monitor delivery against promises. I would not recommend, especially with their link to Shutterfly, which has also brought me quality and service issues.

When we were ordering, it said we would get our order by 12/9. When we completed our order, it said 12/13. Today is 12/15. Their on-line support still says the order is printing with a 12/13 deadline. Sent an email yesterday with no response. Have been on hold with customer service for 45+ mins. They are ruining our Christmas. Does anyone know what's going on? Aha, just spoke to Vicki who explained that a machine had broken down and was causing all the issues. She was nice and worked on a workaround (we are getting the cards without the return address printed envelopes, as the machine which does that is busted). Would have been nice to have this info on the website or get an email. I appreciate Vicki's help. She was nice, courteous, empathetic and (hopefully) helpful... will be satisfied when the cards actually get here vs. a promise on a phone, but for now that's all I got. All I can say is the rest of this company could take some lessons in customer service. This has been pretty dismal!

They will not honor their own discount promotions a few days after you place an order (when that promo was not available). I talked to the manager and they will not budge.

I've ordered my Christmas cards using Tiny Prints for several years. This year will be my last. I ordered my Christmas card just after Thanksgiving and had them mailed by Tiny Prints. The order process was somewhat painful. You can't have TP mail your cards unless you don't order a liner for the envelope. Since there is nothing on the website saying this, it took me several tries to figure it out. I then spent a half-hour trying to get the site to mail only to some people on my address list. I never did figure that out so I deleted the addresses. The order was finally submitted and was to be delivered in the following week. It was substantially delayed but finally was sent out. Then, a week later, TP sent someone else's card to everyone on my list. Hoping to save this other hapless customer from not having their card delivered at all, I emailed TP customer service about it. Several days later I received an email back from someone who did not appear to have actually read my email asking if I wanted my order redelivered. I gave up. Then TP sent a second round of my card to everyone on my list. So, I called TP to try to get them to just STOP mailing things to my address list. I have been on hold for 64 minutes so far. Wish me luck and may you learn from my mistakes.

I ordered my baby shower invites from Tiny Prints, after having a positive experience ordering wedding-related stuff through them a year ago.

My billing address is in another state (one I recently moved from), all the way across the country.

They rush shipped my order to my old (i. E., the billing) address. When I tried to have them reship to my new address, they told me they could, but it would take another week, and if I wanted rush shipping, I would have to pay for it again. I informed them I already BOUGHT rush shipping, and that it was price-gouging to charge me twice for their mistake (I also informed Veronica B., the customer service rep, that I had double-checked my billing vs. shipping addresses, but she hardly cared), but they refused to comp me the second rush shipping.

I know this sounds like such a White Person Problem (because it is!), but c'mon - their products are expensive enough as it is without them being jerks about comping loyal customers $25. I get that they have to reprint the invites, but it's their fault for shipping them to the wrong address in the first place!

I hope I can send out my baby shower invites on time.

Great job, Tiny Prints - I will no longer be using your services, and will be telling anyone who is in the market for your products to go elsewhere. Lame.

We placed a Christmas Card order with Tiny Prints. It was suppose to be delivered on the 9th of December, then they said it would arrive Monday the 12th. Called UPS to track it down on the 12th and UPS said that Tiny Prints never gave them the package. Called Tiny Prints back again (97 minute hold time) and they couldn't find where it was ever shipped. They said they would reprocess the order and have it to us not later than the 15th. Called them on the 16th (held for over 2 hours and 30 minutes) and they said the order was never produced. Tiny Prints said they could put the order in again and have it to us by the 21st. That would have worked fine if they were Easter Cards. Needless to say after hours and hours of wasted time we cancelled the order. Just a terrible experience all around.

I ordered your memorial cards for my Father's memorial service and paid for overnight shipping. Days passed and they did not arrive. I contacted your customer service and was told the cards had been sent overnight to arrive in time for the service. They did not arrive until 2 days after the service. Fortunately, my trust in your competence was low, and I ran to a print shop the day before the service and paid a local printer to recreate the cards. I see the charges have not been reversed on my credit card, and your customer service representative states I must return he cards first. Such class! Such professionalism! I have Fed Ex doing a return to sender on the cards and will be filing a dispute with my credit card company. Our Fed Ex delivery man let me know that you only shipped the items the afternoon before my Father's service, and you shipped them two day. Your incompetence caused more work for me during a time that I should not have had to handle such things. I will never order a thing from you again, or your parent company Shutterfly and will let everyone I know hear of my experience with you. Don't advertise that you can do memorial cards with overnight shipping if you actually can't.

These knuckleheads estimated my cards to deliver on 12/13 to 12/16, in time for Christmas. It's 12/23 and they are still not hear! As a professional in a relationship business I'm being made to look like a jack-donkey! My wife ordered the exact same cards as me to send to our family and friends, she ordered them two days after me and had received them on the 18th. In calling them many times they keep saying they are on the way, "should be there tomorrow." Each time I call they are full of excuses, try to avoid answering my questions and I still have no idea where they are or when I'm really going to get them. I'm so disappointed that I searched out this website just to find an avenue to warn others, and complain of their terrible service! I would consider myself a very reasonable person willing to compromise and work with companies that have made mistakes but this has just been the biggest freaking headache. I likely will spend christmas eve buying up christmas cards at Walgreens just to have something to still send all the 100's of gift cards I've bought out to my clients. What a fun Christmas eve, those bastards!

I ordered my Holiday Cards from Tiny Prints on December 9th and payed extra for expedited shipping. At checkout, the order was projected to arrive on 12/16. The order did not arrive until 12/20 and the custom envelopes I ordered were not included due to a "production issue." These custom envelopes had the mailing address of all my recipients and my return address. Because they were not included, I had to hand address all 80 of my Holiday cards. Plain white envelopes were provided to me at "no additional cost." This is ridiculous. Of course they should provide me with envelopes since it was their mistake that caused me not to have the customs envelopes. The letter explains that the customs envelopes will be shipped within 3-4 business days at which point they will be of no use to me. I wish they had notified me of this issue before I received the shipment so that I could have made other arrangements for my address labels. I'm on hold with customer service to try to get a refund for the envelopes but am not confident that I'll actually be able to get one. I am very disappointed with my experience and will not be using Tiny Prints again.

This has been the worst experience! I started out trying to place an order for holiday cards for a client. I created the card and placed an order for 10 cards to review them before ordering 500 more. When I tried to place the order for the 500 cards the system I found that it was impossible to change the order amount on the cards I had created. I also needed to change the address on the return labels. I called customer service and after an hour on the phone they assured me that my order was ready to go. Two days later I got a message saying that there were no photos on the card. I was unable to access my online account so I spent another hour on the phone with customer service trying to figure out where my photos had gone. They assured me the order was ready to go. I asked for a digital print because I didn't trust that they had it right. The print arrived with no photos! There should have been six images, but the card was blank again. Another call to customer service... you get the idea. It took a total of four rounds with customer service to get the card ready to order. They did give me some discounts, including free rush shipping. Today I found out that the order wasn't rushed, so my client will be getting the cards a week late. Another call to customer service. They took another 10% off the order, but frankly it doesn't even begin to make me feel better because so much of my time has been wasted. STAY AWAY FROM THESE INCOMPETENT PEOPLE!

I've ordered many times from Tiny Prints and have had a good experience. This year, I changed my account information when I ordered my Christmas cards. I have moved since last time I purchased. The cards ended up being delivered to the old address ( another state) even though I changed all my account info and it showed shipping to Florida, where I currently live. Customer service told me that I had to call them and change my address even if it showed correctly on my order and that it was basically my fault. They agreed to reprint them and send them to my current address, but I wouldn't receive them for another 4 days, the 22nd of December, too late to get them out before Christmas. I told them I'd accept them for the 22nd, but I 'd like a discount for their screw up. They offered a 15% discount. So, for THEIR mistake I would get cards too late to send out before Christmas and a whimpering 15% off. No thanks, they've lost a good customer for life. Their cs experience has become crap, they used to be good, but since Shutterfly purchased, they stink. There are plenty of other great printing services out there... minted anyone?

Spent alot of time pulling photos from my library and uploading, then laying out on my selected card... only to find that 1) the "compare" projects option did not work; 2) I couldn't get back into started projects to finish them; 3) their CHAT service was non-functioning; and 4) the 877 customer service number had a 41 min wait time!

I'd say their service SUCKS... on a massive scale! Customer service wait times that exceed half an hour and a holiday card site that becomes overwhelmed during the holidays is a JOKE. These guys OWE ME for the time I spent building a card that I was never able to finish, order or receive help with.

Adding insult to injury, I couldn't even upload a negative testimonial on their site without an order number, which I didn't have... because I COULDN'T FINISH MY PROJECT!