TinyPrints

I ordered my cards at the beginning of December, they are still not here. I called customer service, at first they had no record of me at all and said that I never placed an order. Later, they found my account but said that there was a mix up at the printer and my order was overlooked. I tried tinyprints this year, i will go back to Shutterfly next year. With Christmas cards reliability and timing are important and Tinyprints is neither. I plan to ask for my money back. I will probably have to print cheap photocards from the drugstore in order to get something out this year. Live and learn.

I ordered labels a month ago, they charged my credit card, then sent an email a week later, saying there was a processing issue. I called, was told the company was moving locations, so the email was sent; however there should be no delay to my order, I would receive it on Sep 7 or 8. Today is the 15th, I have chatted with a rep who says she is a lead supervisor, and that the order has not even begun to be processed. There is no expected shipping date as the order is not processed. And then she proceeds to tell me she cannot refund the amount until a week later. Seems very shady! DO NOT ORDER FROM THEM!

I order the invitations for or son's baptism, we had a professional photographer taken the picture and we input the informations and everything look great on the screen. I placed the order, when the Invitations arrived, the picture was half the size of the paper and o a corner. I called and asked for them to be reprinted, and they did; they told me that it would take 4 days to arrive. Well, 4 days passed and the invitations DIDN'T ARRIVE. I just spoke with someone from costumer service and they placed the order again, but they will arrive 3 days before the baptism. That is ridiculous, I have to pay extra to mail the invitations so they can arrive on time.

They spelled Detroit wrong... Detriot? Also spelled street address wrong
This was after going over the details... I didnt notice and sent out invites... I will look like a doofus to my friends for not noticing... but none of these people will ever use tiny prints or shutterfly for any thing EVER...
I will move past this as mediocrity and poor customer service has become the new norm... but some businesses should just shut down... save us all some greif

Horrible. I ordered my cards over a week ago. They said my cards would get here on 12/1/2014. I paid the extra cost for the super rush shipping. Of course, the cards did not arrive. I called Tiny Prints at 8:00pm. It took 60 minutes to get a person on the phone. They faulted FedEx for the shipping problem. I called FedEx and they told me that Tiny Prints informed them to ship my cards with standard mail. I finally resolved this problem at 11:15pm. I still do not have my cards. My event is 12/20/2014. Tiny Prints is not horrible.

This is the worst company that i have ever had to deal with. Ordered Christmas cards with custom envelopes in November. Received the cards, but not the envelopes. Not only did i not receive the custom envelopes, i received NO envelopes. So now i have cards i cant send! Have sent numerous emails to the company, get no response. Have tried 3 times to call the toll free #. The first time the wait was 45, mins. After 60 mins, I hung up. 2nd time the wait was 130 mins! The 3rd time the wait was 16 mins. After 30 mins, still no one has picked up. Worst service ever! Will never do business with them again!

Over a number of telephone conversations I have been actively creating a Christmas card for 2015 with an exceptionally patient and competent Lead, Tim Personius. He was creative and helpful in designing my card this year, in the same proficient manner in which he also helped me create a Christmas card in 2014. I would highly recommend Tim for the position of Supervisor as his personality, attitude and artistic competency reflect extremely well on your Tiny Prints/Shutterfly reputation. This is my 8th year in choosing Tiny Prints for my yearly holiday card. I have never been disappointed in the past and can highly recommend Tiny Prints again this year along with Tim Personius. Wally Meyer, New Canaan, CT

This was my first year ordering from tinyprints. I ordered Christmas cards on Dec. 1. with an estimated delivery of Dec 12-15. Never heard anything so I called them on Dec. 14th. After being on hold for almost an hour I was told they will be shipping out that day and they upgraded my shipping to arrive Friday Dec. 16th. Here it is Dec. 17th and they still have not arrived. I ordered calendars and plates from shutterfly on Dec. 11th and they shipped on the 13th and arrived today. Needless to say i will not be using tinyprints again!

Let me just say that I filed a complaint with the better business bureau this morning and I would highly recommend that anyone and everyone who has had a negative experience do the same. This company should not be in business and we need to get the word out. First of all, they do not honor their shipping deadlines. I ordered Christmas cards, paid for rush delivery, and after 9 days, they still had not shipped. Trying to contact anyone at Tiny Prints, is nothing short of pulling your hair out. The average wait time to speak to someone is 117 minutes and they operate on PST so for folks in the Northeast Region, you have to call afternoons and evenings to get a hold of anyone. They also do not respond to emails and when you do finally reach someone, they are not helpful, have no idea where your order is in the production, and offer no insight as to why the product is not delivered as outlined on the order. The hours of accessibility are from 11-7 PST, and during peak Christmas season, they do not seem to have extra staff to deal with the increased call volume. Expecting consumers to wait 100+ minutes to talk to someone about an order that has surpassed the deadline of shipment, is absolutely unacceptable. I have yet to receive my cards and I will be asking for a full refund.

I've used Tiny Prints since at least 2007 for Christmas and Holiday cards. I've had good results from them, except for a minor delay a few years ago. However, this year, I ordered cards which were expected on Dec 14, and instead of the cards, I received an automated email indicating that "Your order should be shipping out to you in 1-3 business days, and the shipping method will be upgraded (if possible) to get it to you as fast as possible. Once the order ships, you will receive a shipping confirmation via email with the tracking information and details." I've tried to reach them via email, and have not received a response. I called their customer service line, and the wait was 150 minutes. So, at this point, I have no idea when I will receive my cards. Based on the reviews on this website, this does not seem to be an isolated instance.

So, if you have a deadline, you may want to try another card provider. And since Shutterfly is their parent company, you may want to research Shutterfly's production time and delays before ordering from them as well.