TinyPrints

I paid extra to have return address printed on the envelopes. When my cards arrived the envelopes were for another family in another state. Tiny prints would not overnight envelopes to me (even blank), just refunded the printing price. I covered the wrong address with ugly labels, but discovered I had also been shorted 20 envelopes! I called back a second time (waited 30 minutes both times). Again-- can't correct the problem, will only offer a refund. I sent out 30 Christmas cards with ugly labels and another 20 in ill-fitting envelopes because I couldn't find square envelopes anywhere! Worst Christmas cards ever! I am extremely dissatisfied -- will never use Tiny Prints again!

Absolutely horrible! They screwed up in 2011 on our Christmas cards and we received them too late to mail out before Christmas. They sent us a coupon and, like idiots, we used it for 2013. SAME THING! We submitted our order way before Christmas and they managed to get the cards to us a few days before Christmas. Customer service is terrible (no one knows what is going on with your order when it is screwed up). If you want your Christmas cards to arrive in people's mailboxes on December 30th, TinyPrints is the company who will make that happen.

I ordered 35 personalized photo cards on Dec. 9. I also entered about 25 names and addresses of friends and family for tiny prints to mail my cards for me. The website said the cards would be mailed between Dec 17 and Dec 21. On Christmas while visiting family I found out that no one had received my cards. I had received my extra 10 cards on the 17th, so I was so disappointed that my cards didn't make it to everyone else on my Christmas card list by Christmas! Well, it gets worse... new years eve eve rolls around and we get a call from the inlaws. They receive an envelope with our name and return address, but inside is another family's Christmas card! All 25 people on my list received the same card of this other random family and it isn't stock photos. Semi blurry images if little kids vaca photos and their names! Where did our cards go? To random strangers? So weird! I did receive a full refund. A tiny prints customer service rep said it happens all the time. Nice.

They seem surprised people want holiday cards on time. Ordered on the 5th. Due date the 9th, told on the 9th they would be 1-3 business days. Emailed on the 3rd business day. Told I'd expect a reply in 48 hours. No such thing. Chat room doesn't work and the phone wait is over 120 minutes. This company has no business accepting anyone's money when it clearly hasn't the resource to deliver. Don't make the same mistake I did and order from a more competent outfit.

Used it first time this year. And the last time! The worst possible experience. Though the website seems easy enough to use, they obviously trying to hide the fact that they cannot meet the timelines they advertise. Paid for expedited shipping 2-3 business days. That was 10 days ago and no cards arrived still. Contacted customer service 3 times and waiting time was over 2 hours every time. They called back when I was not able to get the phone and that's that, to the back of the line you go. I guess we are supposed to wait by the phone for 2-3 hours, and you are out of luck if you missed the call. Never using them again. Looks like I waisted $200; doubtful the card will arrive before Christmas and can't get my money back since no way to reach customer service.

'd give them a zero if I could. I ordered cards and paid $32 for them to arrive in 2-days. On the day they were supposed to arrive, I received an email stating they order had been delayed. I have called every day for the past four days. Every day they state they are being shipped the next day. Every day they don't come, I call back. Every day they promise they are being shipping the next. So much for two-day shipping. At this point, I would be happy with 8-day shipping. They are liars and they don't care that your order is not in your hands as promised. I have read their reviews. No one is happy with this company, their product, their customer service. I cancelled my order and I will go elsewhere. Mark my words, this company will go under.

Finally received my order after the same production delay everyone else had. But not only did I receive my order, I received someone else's too. So I called... long wait time, live chat not online, email no response. Then today I realized that not only did I receive someone else's order, I was shorted on mine! What the heck. So called again... 150+ minute wait, live chat closed today, still no email response. Requested the auto call back option. They did call back after about 3 hours and when I answered the phone, THEY HUNG UP! Tried three more times to call with waits in the 100 and 200 minute.

I ordered my cards the day after Thanksgivin! Paid for fast shipping I received my cards they have white smudges all over them and the envelopes did not even fit my Christmas cards they sent me completely the wrong size and color that I picked. I called the same day when I receive them to have them re-ship me new cards and it's been a week now today I'm supposed to receive them and did not get anything so I called the company and they didn't even put my order to print so now they are completely laid on my orders and were only two weeks away from Christmas! There are other companies that do way better job I will never go to this company again!

I have been using tiny prints for 7 years. In general, there has been excellent service and the few times that errors were made, i was compensated. This year, i did not order until December 6. I paid for expedited shipping and asked for someone to review it. Within a couple of hours, i received a confirmation that it was approved and had gone to print. It has been 10 days and i still have not received the cards! I speak with someone every day who says they are printing and will be to me the following day. Ironically, this is the one time that i splurged and bought the nicer cards. All i would say is that if the cards aren't listed as "shipped" within 2-3 days, cancel your order and go elsewhere because you will NEVER get them!

I splurged this year and bought a few really expensive holiday cards (almost $3.00 each). I bought the rest of my cards from staples for $. 40 each. The cards from tiny prints were grainy and dull. The cheap cards from staples were so much better. I ended up not using the cards from tiny prints. Customer service offered to reprint them but I had already paid for expedited shipping so I could get them out in time to reach our deployed friends and family. Plus I didn't see what a reprint would accomplish. I would not recommend this company! What a waste of money!

I updated my mailing address and confirmed that it had updated before submitting my order. It still went to the old address where it was delivered to the current tenants. The customer service rep couldn't understand why I was upset and kept telling me that it was being reprinted and refused to help fix the situation with UPS. Never buying from them again, they don't know how to keep the photos secure and sent to the right address!