TinyPrints

I will never use tinyprints.com again. They were late on gift items I purchased for a graduation party. I called and talked to three people in their customer service and said I would gladly pay extra for overnight shipping since it was running late and they said that is not part of their policy and will only do two day delivery. They said if I want to call Fed Ex once they have the package then I could arrange the overnight and pay them. I called Fed Ex and they said no that it can only be arranged by the shipper to get it sent overnight so I called tiny prints again and they said there was nothing they could do. So of course I got the gift items too late and had to get another gift in town. Tiny prints service reps do not care about service and helping you out. Do not use them unless you don't care if your items arrive very late.

Ordered special invitations for my daughters first birthday. After a week with no mail, I called and found out Tiny Prints hadn't even printed them. They assured me they would refund my shipping and handled, and send the invites with their fastest delivery possible. When I finally received them, I had to pay even more changes than I had originally when I ordered. Later, after speaking with customer service, they told me there was nothing further they could do.

Please look for alternate printing companies because Tiny Prints don't care about their clientele.

I have ordered holiday cards online for 5-6 years and decided to try Tiny prints this time bc of the mailing feature and I was going to be out of town when I would have mailed the cards. The extra cards mailed to my house arrived in 5 days after ordering. It has now been another 8 days and Tiny Prints still haven't mailed the cards to my list from the print facility. They have just been sitting there. What a disaster! Hope they will be mailed by Christmas, which will have been weeks after I ordered them. Going back to Vista Print next year. At least Vista Print keeps their word and follows through. Tiny Prints is freaking incompetent!

I have used tiny prints in the past and although my cards were a few days late last year, I gave them another try because I hoped it was a fluke. I paid for expedited shipping, have called every day this week and although someone always calls me back, these reps have no way to change what is going on at the two printing facilities.My cards were being held up because the LINER was not printed. They had no way to separate the order to at least send the cards. But what really disappointed me was going on the site to check my order each day and see a full screen ad " Order today and receive your cards by Friday". This was Monday and Tuesday. My cards were ordered over a week before and will not be here FRIDAY.

I placed an order Oct 29 for Christmas cards and custom inserts and envelopes. We received the cards and all is good with those but no inserts and envelopes. They showed the order as completed so I called to ask about the inserts and envelopes. I was told that their printer is broken and they can't tell me if/when it will be fixed. This is frustrating because they made no effort to notify me so I could cancel that portion of the order and make other arrangements. I think they should have notified me before shipping a partial order. If I had known it would go this way, I would have simply cancelled the order and reordered with another company who can provide the complete package. Lame that they would leave us hanging with the holidays coming. I will use another company next year.

I have ordered holiday cards and business cards a number of times before from Tiny Prints with great results. Until this year.

I ordered my cards at 7:00 a.m. on 12/7, paid $45 for "Super Fast Shipping" promising that they would be there by end of the day on 12/8. Early on 12/8 I received an e-mail that they would be delayed 1-3 days but they would upgrade my shipping to them to me as fast as possible. Another lie. I got a notice of shipment with a tracking number and they are being TRUCKED from South Carolina to California with a possible delivery on 12/13. I contacted customer service and they are nice, and refunded my $45 shipping, but that's not the point. I just hope that they are perfect when they finally arrive.

Next year I will use "mpix", super high quality photo processing and they deliver as promised with excellent quality.

My original order did not come with a tracking number. After calling, past the end delivery date, I was told there was no tracking number to Canada. They reprinted the order. The original order was 8 days late. I missed the International delivery dates, sending the cards within Canada, and within our Province. I phoned about this concern, and they said, "They are received, and were only 8 days late". I will be looking to order from another company next year.

Shame on Tiny Prints with all of these reviews! I feel SO helpless and upset! NO CHRISTMAS CARDS... UGH! I ordered Christmas Cards right after Thanksgiving... three days before Christmas... no cards! Received an email last week that I'd receive them today... so I thought! Just received an email today saying I needed to review my order and once it was ok'd by me I'd receive them between 1/4-1/5. Really?! Canceled my order thank you! Never again!

I just made Valentine's Day cards for both grandparents from my son. I realized I wanted to make minor changes to the color of the fonts after I submitted my order. I decided to contact customer service a few minutes after I made the order. It was too late. Their business is so efficient in printing orders, it was already being processed. They offered me a free card the next time I order. Mind you, the font color is a minor change as it was something I should have edited before I clicked place order. Thank you Tiny Prints I am a loyal customer of yours from now on!

Absolutely the worst customer service experience I have had.
Company mailed out my invitations instead of sending them to me to mail as I had direction inserts to include.
Then the invitees never got them in a timely manner. When I spoke to a manager she said that when the company mails invitations they take 8 to 10 days to mail which means my invitees will be getting their invitations 4 days before their RSVP is due.

Next time I'll use a local print shop so I can be assured I am getting the outcome I expect.

Just adding my name to the long list of customers that did not receive their cards when they were promised! I also paid $25 for expedited shipping and told they would arrive by Dec. 9. It is now Dec 11 and no cards. I called and they tried to blame it on UPS. UPS was showing they did not even receive the cards from Tiny Prints until 12/9 (the day I was suppose to get them!). I did not get any notification from them that my cards would be delayed. Do NOT use them!

Tiny prints customer service department is awful! This is the second year we ordered cards and the cards did not arrive. Last year they have us a refund for our shipping bc eventually we received them but this year when we did not receive the cards this past Friday, I called and was told all they can do is give us a refund because the soonest they can get them out to us is the 18th. The company tried to blame it on Fed Ex but it clearly says on the order summary page that the cards were still in printing. So frustrated and will never use this company again. 2 years in a row shows me a pattern of incompetence.