Rachel H.

I ordered my Holiday Cards from Tiny Prints on December 9th and payed extra for expedited shipping. At checkout, the order was projected to arrive on 12/16. The order did not arrive until 12/20 and the custom envelopes I ordered were not included due to a "production issue." These custom envelopes had the mailing address of all my recipients and my return address. Because they were not included, I had to hand address all 80 of my Holiday cards. Plain white envelopes were provided to me at "no additional cost." This is ridiculous. Of course they should provide me with envelopes since it was their mistake that caused me not to have the customs envelopes. The letter explains that the customs envelopes will be shipped within 3-4 business days at which point they will be of no use to me. I wish they had notified me of this issue before I received the shipment so that I could have made other arrangements for my address labels. I'm on hold with customer service to try to get a refund for the envelopes but am not confident that I'll actually be able to get one. I am very disappointed with my experience and will not be using Tiny Prints again.