website thubmnail of Tim Hortons
How would you rate Tim Hortons?
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Canada
1 review
0 helpful votes
Follow Bob W.
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The $#*!in Service
June 16, 2022

The chicken was more plastic than a toy. It took dam 12 minutes for a order for a Fukien g single crispy Chicken. Like how $#*!ing Lazy can you be

Date of experience: June 16, 2022
India
1 review
0 helpful votes
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Bad quality and taste
August 23, 2022

Worst coffee i ever had it was very bad in taste and aftter drinking it my health gone worst taste is also not good for us

Date of experience: August 23, 2022
Canada
1 review
0 helpful votes
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Drive thru experience had a stinking attitude, yelling and slam window in my face. Reported to Head office

Date of experience: February 12, 2022
Canada
1 review
0 helpful votes
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It's embarrassing to see how disgustingly dirty Tim Hortons become. Just horrible! No mater what location.

Date of experience: July 29, 2023
Canada
1 review
6 helpful votes
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This place has really bad customer service. Staff yelling at customers to get their orders said correctly is the norm here. It's pathetic.

Date of experience: October 11, 2021
Pennsylvania
1 review
0 helpful votes
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Horrible
October 10, 2021

Marietta Ohio Tim's can never get the orders right. Every time I go, Rude service. They have lost a customer permanently.

Date of experience: October 10, 2021
Canada
1 review
0 helpful votes
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Bad and unhealthy product horrible customer service on company level. I am glad they are going down...

Date of experience: March 5, 2022
Canada
1 review
1 helpful vote
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I just want to thank the team at the Timmies Broadway. Lori Chrissy William with his amazing dance and Milad you guys Make my morning FABULOUS PLEASE KERP IT UP

Date of experience: January 13, 2022
Canada
1 review
0 helpful votes
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Poor quality cups
August 25, 2022

Tim Hortons better step up the quality of the xlarge paper cups. I dont feel safe to drink a hot beverage from their flimsy paper cups! Poor quality!

Date of experience: August 25, 2022
Canada
1 review
0 helpful votes
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No donuts, timbits in the case. When i asked the response was we're busy. The place is generally dirty and the washrooms are filthy

Date of experience: April 10, 2022
India
1 review
0 helpful votes
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Worst
July 5, 2023

It's an worst coffee ever I had tried I think Starbucks is way much better than you guyss really disappointed and I think I wasted my ₹800

Date of experience: July 5, 2023
Saudi Arabia
1 review
0 helpful votes
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Penutbutter cake
July 27, 2022

Overall I love Timhortans but i must say peanutbutter cake is the worst cake I ever had. Such a waste of my money.

Date of experience: July 26, 2022
Canada
1 review
0 helpful votes
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Ordered Grilled cheese at 8.20 pm on Aug they said grill was turned off meanwhile they close at 10 pm in bracebridge Ontario

Date of experience: August 21, 2021
Canada
1 review
1 helpful vote
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Bowl was a rip off
June 28, 2022

Bowl was a joke
Bought a bowl at bayview /7 there were practically nothing in there. A spoon of this and that for 9.00

Date of experience: June 28, 2022
Canada
1 review
0 helpful votes
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I order 2 coffee and pay with phone tap. It beeps accordingly (you know the sound). Then she says something went wrong and it didn't go through. Ummm ok. Goto tap again and reader screen goes black with error messages and has to reboot. Now she needs to take me to a new card reader. I check my account on way over and it had went through. So I mention this to server and show her the account details on phone. Oh well it didn't go through on our end. Well it did go through and now you are asking me to pay twice. Ok I'll call the manager. Sure sounds good. Clerk starts using the term card declined on phone so I mention it was not declined it's an error on your reader. Uses the term 3 more times so I ask to speak to manager and get zero answer. I ask again and get ignored. Hangs up phone and says I need to pay. I am getting mad at this point and say fine I'll pay twice then. Clerk then informs me my bank will reimburse me Monday for this. I reply with they most certainly will not and I'm paying you twice even though I showed you the transaction that went through. Then I was informed I should call my bank on Monday. Ya I'm not gonna be calling my bank to explain how Tim's charged me twice and they should reimburse me because their card readers aren't working properly and the staff doesn't understand how to read an account transaction.
I give up and just want coffee. I'll pay again. I go to tap and just before I can the 2nd card reader goes black with error messages and has to reboot.
Ok… so now what? You know you have an issue with your card readers right?
No it's my phone she says.
Wow… at this point I take out my bank card because I just want my Sunday morning coffee and it works fine. Well, at the behest of paying twice and getting berated by the staff and a customer. I will be writing reviews over this matter anywhere and everywhere I can. Hopefully you do something about this complete lack and utter reverse of customer service.

Date of experience: June 11, 2023
Canada
1 review
0 helpful votes
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Good service
January 22, 2023

Good service and fast service and people who work are nice and friendly some people may yell because of slow progressp

Date of experience: January 21, 2023
Canada
1 review
0 helpful votes
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Drive thru wait time.
October 24, 2022

Drive thru in stthomas Talbot street, takes so long. Wait time is 20 minutes with only 7 cars ahead of me!

Date of experience: October 24, 2022
Canada
1 review
0 helpful votes
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Dirty washroom
January 9, 2023

This is not the first one by any stretch of imagination. Orangeville, hwy 10 location, the cleanliness of the washrooms shows prolonged neglect.

Date of experience: January 8, 2023
Canada
1 review
0 helpful votes
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Lazy and very slow in service especially after 6AM. Attend their own personal agenda first not costumer friendly.

Date of experience: January 16, 2024
Canada
1 review
0 helpful votes
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I couldn't taste lime or cilantro there wasn't much vegetables but lots of crispy rice. It definitely lacked salt and flavour.

Date of experience: September 5, 2023

Overview

Tim Hortons has a rating of 1.4 stars from 370 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tim Hortons most frequently mention customer service, free coffee and fast food. Tim Hortons ranks 310th among Restaurants sites.

service
188
value
172
shipping
63
returns
67
quality
162
+59