Tim Hortons

I've been a Tim's supporting from day 1 especially for the amazing charity work they do. However, after two different unpleasant experiences at two different locations, I will never be a patron again. My first unpleasant experience was at the Innisfil Beach Road and Hwy 400 location. I ordered my typical morning coffee to enjoy at my desk. When I took my first sip, there was a foul smell of feces coming from the cup. When I took another smell of the cup, it definitely smelled like feces. I was so disgusted by this that I went back and complained. I never went back to that location again. My second incident was recently at the Stroud location. Once again I ordered my coffee and drank it. When I took the lid off, there was a considerable amount of wax crayon on the inside of the cup. Upon closer look the heat of the coffee had melted the wax all over the lid as well. How much wax was put in the cup and how much of melted wax did I drink. When I went back to this location I spoke with the manager and he was horrified. Apparently this isn't an isolated incident and as he explained this seems to be a trend now. I showed him who made the coffee for me and then denied his offer for a free coffee. I will never go to another Tim's again until they change their hiring policy and terminate staff who have no regards for public safety. These incidents are not accidental, they deliberate. For shame on Tim's. I wonder what Tim Horton would think of what has become of his great Canadian creation.

I want to give zero star to Tim Hortons customer service. I am going to Tim horton every evening for everything bagel or potato veggie. That tim Horton is on my way to work but their customer service is really bad. They told me they can't sell potato veggie after 5 pm. Crew told me that's Tim new policy now. I agree for that but now yesterday they told me they can make only one kind bagel for a day, every day different bagel but only one kind they can make. They can't make all kind bagels everyday that's new Tim Horton policy. Manager who told me her name is Harpreet but had a name tag with manpreet, said that that's new policy now. They can sell only that bagel whatever left. After all finish then they can make another one. My question is why Tim Horton make that kind of rules? They don't want a customer or they just refused me for everything bagel?others Tim Hortons have no issue with me, i need answer for that. If i have allergies for cinnamon bagel why i am gonna take that instead of everything bagel? If that staff doesn't want to work or cook why company need those crews, enough young kids looking for job just hire people who dedicated to work & that tim drive through is really slow, i am going to mention address for that restaurant. Even if it's company store or corporate but still company need customers for benifits right.
Address is: ******* credit view rd, Brampton it's inside gas station

At one time, Tim Hortons was an excellent place in the last nine years or so it has definitely gone downhill, I ordered a coffee this morning in Midland on Highway 93 one cream one honey pretty simple as I got down the road there is no honey in it. This isn't the first time this has happened if you go through the drive-through, don't move until you check your order completely guaranteed there's something missing or you have someone else's order!

Over the years I have choose Tim Hortons for my coffee over others, with the influx of foreign workers it's become the arm pit of the coffee world, they rush the orders over the intercom, you can't understand the words they make the smallest attempt to say, when and if the coffee and food you order is editable it's a mess or cold, if you bring it to them stating it's wrong they walk away try to kick you out or mumble in they're own language, Tim horton himself is probably rolling over in his grave at the state of things, I got gift cards for Christmas I probably wont use because I'm disgusted with all aspects of what's going on in every store, Macdonalds coffee is as good and cheaper, if my review means anything people need to take they're morning routine somewhere else.

Doesn't matter what location, stale donuts! My usual routine.last five visits I order an ice cap and a donut. Then I proceed to the garbage and toss out the donut. Too many products result in nothing being fresh...ever...for fresh donuts I go to Zehrs.always fresh.Hortons does nothing well.so under average.

I still love going there. Everything was quick easy. The workers are very very polite but lately it's wait wait wait and when I mean i'm talking 10 to 15 minutes for a cuppa coffee which is ridiculous. I went inside one day there's two workers running the whole store that is totally ridiculous. Business is gonna go down if you don't fix it.

First of all, I don't understand why you take the best snack off the menu at 4 o'clock and that is the breakfast wrap if it's good why would you take it off? Doesn't matter what time of the day?
Some people don't always get up at the same time
But they didn't have it so I tried the new flat pizza. What a disappointment. It was like they put it in the microwave. It was limpy, no flavour, very little cheese, just plain terrible.
My foot note: this is not gonna last count on it

A gentleman by the name tommy, is always so upbeat and courteous. He's fast multitasking.
I've seen him wait on inside customers and the drivethru...all by himself. And not once did he complain or be rude...he's constantly apologizing for not having enough hands...

The Tim Horton location at 3353 Lawrence Ave E in Scarborough has a sign posted that it opens at 5:00 a.m. and the website shows the same. When i got there at 5:30, the doors were locked but staff were working; the drivethrough apparently was open. If You mean to say that you only serve people in cars at 5:00 a.m. you should note this on the sign and website. The manager was kind enough to take my order though as i did a walk through the drive through. Good on her.

Witness these attitude toward other client since november 2019 talk to improve, nevertheless they did not but no improvement until now, Experience it since 3 days on myself.
This is ridiculous. Refuse to serve him and move on to the next customer. Your manager should back you up. No one needs to act like this. The...
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This is a branch on West Broadway of Vancouver. They always refuse to provide sleeves for hot drinks. When I ask one, the csr rolled her eyes and advised that we don't have sleeves. I asked for an extra cup instead. She ignored my request and let me waited for 10 minutes before rudely passing me one. Later, her manager told her that I was very demanding and asked her to ignore customers like me in the future. I felt very uncomfortable and disappointed. I don't think customers who spend their money there deserve such service. This is my last time in Timmy, period.

This is at Bay Avenue, business bay. I went with my brother to pick iced cappuccino. We never saw residue at the end, except this time (picture enclosed). It was more iced water than coffee. On top of it very bad customer service. No respect, very arguable and not satisfied with the product as compared to deira city center.

I have never been so grossed out like I was today. Went to the Tim Hortons at 730 king st w. Kitchener. Had to clean my own table and clean garbage of the seats before I could sit to eat. Garbage spilling over onto the floors at the garbage cans inside and out. Every table was filthy dirty. Not one employee came to do it before I sat down. Next call is the health board!.

Well I was totally disappointed today! I do not drink coffee and never have. I do not like regular chocolate but have always liked Tim's white hot chocolate cause they make it with milk not hot water. Well today it was disgusting they clearly changed it. It tasted like hot water with a drop of milk no flavor whatsoever the worst I've ever had. Why would you change a good thing. I'm disappointed Jarvis Ontario Tim Hortons Rating would of been zero stars for this drink but had to hit at least one!

From not getting some things you order that you find out down the road to getting large coffee instead of medium to like this morning for the who knows how many times. A chocolate muffin instead of the blueberry I ordered. Get it right idiots

Customer service at most TH restaurants is non existing.
Cleanliness is deplorable, especially in food prep areas.
Staff too busy chatting among themselves and very slow.
Which restaurant you asked?, ALL OF THEM!

I don't understand why we are waiting so long to both order and receive our items. Been only happening since the complete staffing change, but the worst part is after being asked to repeat order, it still gets messed up. Just got home to enjoy my 3 milk and 2 Sweetner but it ends up being a cold steeped tea. Upper management should be ashamed for allowing the constant poor services that these franchise owners are allowing to happen, especially with Tim's being such a huge company. Now I can toss this cold incorrect order in sink or drive bk to get another one screwed up. Thunder Bay, Waterloo street location

Tim Horton Canada upgraded all stores. They look fancy now but they don't pay attention to food safety which is very critical. No matter how the store looks fancy but you always find flies inside display shelves on donuts. Workers coughing and sneezing while they are processing food without wearing masks.

Dirty and not sanitary. I decided not to eat after watching for a few mins. Toilets - no paper, piss everywhere. Guess now that women have to share with all men (just in case that one Trans comes in), this is what we should expect. Disgusting!