Tim Hortons

The window person that works at 2304 Sheppard Avenue West, needs to be better at her job, she is getting paid for, don't have customer waiting long time in the cold an not taking the order,.secondly the always seems to be limited if not more that one choice of donut., every Saturday afternoon.

Coffee of inferior quality compared to other fast food chains, does not make the bare minimum for human consumption. Cold coffee or cold 'hot chocolate' depending on places. Hot chocolate is too cold, they are telling that it's the machine who is made like that. You come back 1 day later, it is still as cold. The food is too sugary, not good food, not good drinks. There's is 0 items on the menu that you can enjoy eating. For example, if you take 2 meal, the stomach realizes how cheap this food is and does not made the bare minimum for human consumption.

Location at Carlton & Jarvis After the 2nd renovation No longer has Washroom facilities for patrons the stools at the counter seating area are gone. The management thinks the right time to clean the public area and take out the garbage is whenever it's the busiest. Cream dispensers are a nightmare. Every Morning shift has to halt for 5 minutes to change the huge bag of cream.
Modern technology could fix this I'm sure! Turning away 20 % of their business from people who want fast food FAST. Have not seen the manager in 5 months! Accidently charged me for a Cookie this morning, stated it was a glitch in the cash register? This place needs NEW MANAGEMENT.

This is the 6th time we have gone thru the drive through...and got home to a completely burnt black bagel. Their employee thought it was a good idea to butter a black burnt bagel, cut it in half and serve it to a customer. Then when you call, they say we would have never done that...when they just did that again. Never going to TH again. Done with them

Quality has gone downhill, service isn't great, has gotten greedy with roll up the rim promo (you can't even roll up the rim anymore), depressing store environment... I have had enough of timmies and will never buy from them again. Save yourself the trouble and make your own coffee.

Today my friend and I came to tim hortons for a cool drink due to the warm day. I was served by a tall young man whom i asked for two small vanilla ice caps. He was very polite and went through with my order. When i recievwd my drink i couldnt believe my eyes. There were sprinkles on my whipped cream, I think this was a very nice gesture and that this man is a great employee. It was one of the best made drinks ive had here in awhile.

Yahoo every roll up to win prize guarantee to
Be a winner?
Ya right LoL. After many food and coffee purchases not a single free donut or coffee prize, lots of 5 point winners, however it takes 70 points for one free coffee.
This year's roll up your rim program sucked
Compared to any prior.

Went in to Dundas Belleville store to get coffee and doughnut. Ordered product that was on display in cabinet took the person so long 15 min to make 2 coffees that someone else arrived place order and received the product I had already paid for. When they got around to getting what I had paid for it was then gone. I asked to get that refunded. It took 3 people to refund.

My husband got me a soup from the Corunna Ontario location… there was no bun. I called the location to let them know, and said I would drive back over to get it. When I went into the location the employee went to the manager to let her know I was there. The manager then proceeded to say I was a liar " but what ever I'll just give it her anyways!" She said this in front of other customers as well. I own multiple businesses; so to say the least … that would never be someone I would ever have responsible for one of my locations! I believe her name was Tracy … at least that's who answered the phone when I called. The town of Corunna has a local page where there are multiple major complaints about this location. I hope this disrespectful immature behavior is reprimanded.

Kind regards

Jennifer Esser

I've been going to this franchise for 2 years now, and have found the line ups pretty slow than what it should be. It could be better with better time management skills and knowledge on running the fast food skillset required to complete orders.

Went to order a Chicken Cesar Wrap one day after work, and found the chicken tasted extremely stale, like it was sitting in room temperature for days on end. Extremely disappointed by the circumstance, and also noticed washroom's aren't even open for the public.

They're either not open yet or liquids only not going there anymore. I've been going there for a while just recently having lots of problems. Need to stop at bellville Michigan

This is awful, why could you not continue the gingerbread latte for another Christmas season. The Gingerbread was fabulous, this Bailey's one taste sour and disgusting. I want to return it. The caramel toffee in the summer was fabulous and the gingerbread also fabulous. Stop trying new flavors just stick to the ones that sell. Also please fill the cups and mine was cold. Guess I'll be avoiding you and sticking to starbucks, coffee culture, second cup or McDonalds this season. Tim's fail! Yuk!

The past few weeks the everything bagel has hardly any cream cheese on it, when I ask if they could more on like before they charged me 1.60 above the cost of the toasted everything bagel with cream cheese. I was floored, when I mentioned it to the staff member she smile and shrugged her shoulders. The amount of cream cheese they added for 1.60 more was the same as what they previously used to do.
Guess Tim Hortons has decided to cut back, not making the big enough bucks?…….The good old saying "PAY MORE GET LESS" is ringing true at Tim Hortons.
Don't get me started on the way they charge taxes….not sure you does their math, but they need to go back to basic math.
Screw me one shame on you, screw twice shame on me.
Sorry you just lost a customer!

I honestly can't believe Tim Hortons took their oatmeal off the menu a delicious and healthy option other then their greasy sandwiches. I asked them if they had any other healthy options and they suggested their parfait which the yogurt is full of sugar. I can't drink their coffee because it doesn't taste like coffee but rather water. No reason for me to go to Tim Hortons anymore since they have no healthy choices anymore for my family and my elderly step father!

I don't go to Tim Hortons anymore. Haven't since they came out with the roll up the rim that requires an app. The other option is to use a card, but that requires you to go to a website. I don't use either. Why you stopped using the cups that roll up is astonishing to me as that includes everyone. It's obvious you don't want everyone as a customer. When I'm with people, I make sure we get coffee at McDonald's. They enjoy customers of all kinds. Thanks again in reinforcing my opinion of Tim Horton's, they aren't worth purchasing from..

Ordered from the local tims online for the first time. Doordash did not deliver and driver's phone was not in service. Tims told me to come and pick up the order but its late at night and I am a senior or wait 7-10 days for a refund. Never again!

This place keeps surprising me over and over.
I ordered a bagel Triple toasted with extra butter and I get this?
I don't believe that a business can get worse and worse every year that passes
Great job people
You get a F Grade from me.