Tim Hortons

WTF is with people using their cell phones to cut in line... so just cause someone has a cell phone they can make everyone else wait in line by placing an online order? How about putting a time restraint on their orders so they take 5 minutes to process before showing up on PSA?
I am seriously considering going elsewhere for coffee. Maybe even just start making it at home...
It was bad enough that you guys started making sandwiches & slowing down the line. But now this?
The staff are great but this mobile ordering needs a few changes or you are going to lose more than just me as a customer... Whoever thought this was a good idea should be sent back to work in the mailroom...

Tell me.if I do to Tim Hortons (hey 27 and hwy 7) and drop 10 bucks on 4 coffees, then Why The F*** would they ask for another 10 cents for an extra cup? Are they really that f****** cheap? I used to go to Tim's several year ago at a different location and they messed up my order (again, mainly because Nobody spoke proper English) so I switched to McDonald's and found that they had better coffee. Today after 4 years I thought I'd treat some friends to coffee at Tim's. Yeah well, this just strengthens my belief that Tim Hortons is a money hungry coffee shop! Too bad. We're not coming back. Enjoy your 10 cents…!

I would not recommend the king Edward Tim Horton bcz the Indian girl was really bad. I wanted to redeem one offer through app bt firstly she accepted then rejected. 🤨

I harshly condemn how Hortons treats it's employees, and patrons by forcing jabs in their bodies to partake in work, or to purchase product. You're a corporate schill who doesn't care about people, just profit. I haven't spent one cent in 2 years there, and will never again. Shameful.

I swear, these morons are illiterate. Every store seems to screw up my orders more than 70% of the time. I've worked in fast food. I know the pressure. I made mistakes like anyone else. But I would have been jobless if I screwed up constantly like Tim's does.

Normally I just took the loss, but today I was fed up. Went in to correct two items that they forgot to include. Told them this was three times on a row now. Got a half-assed "sorry." Don't be sorry. Just learn to READ.

Heard this was a good place to get great donuts. Couldn't be further from the truth. You can't go into the store so you're forced to use a drive thru. The girl hands me a paper bag, not even a wax paper bag, with my 2 donuts thrown in chocolate side down on a hot day. They must not have air conditioning in the store because the chocolate was melted all over the bag with barely any on the donuts. They didn't even use wax paper to put the donuts in the bag. I will NEVER buy anything at Tim Horton's again.

Someone used my card number at 2 of their location, and I let their customer service know this also told them where I live so that where their could see there is no Time Hortons in my town or even state. Basically customer service told me I was trying to scam them and they would not be refunding my money, also the 2 store number I gave them so I could call the manager at those store customer service said that they didn't exist. Also ideally give them 0 stars.

Not sure about other areas but north greece location this business sucks. I've been going for years and every time i go they mess my order up. I haven't been in 6 months because I was so disappointed but tried again. Wanted an blueberry bagel. Then they said no they don't have it. They told me what they had. I said an everything bagel with cream cheese. Driving away late for work i couldn't turn around. They gave me a seeded bagel with butter. They either don't care about customers or they are incompetent

On wednesday december 28 2022 i was sadly scammed, i had ordered a chocolate creamy chill that was terribly disappointing. I'm an extremely disappointed this is because they didn't have "whipped toppings" instead they gave me marshmallow toppings which was a completely different experience then i wanted with this drink. I also ordered a Turkey bacon club sandwich and it came cold and not cut in half it literally gave me chills. I hope you straighten out your workers i hope they advance in their drink and sandwhich making skills. Katie

First time at Tim Hortons ordered a Americano with cold milk and a maple donut problem don't accept cash why not, if you don't do cash put a big sign up before you get near the place to warn you. Had to ask someone to pay for me and gave them the cash. Coffee arrived after a wait with milk already in at best was luke warm worst of all coffee tastes like it's been watered down very weak worst coffee I've ever had and I won't be back ever.

I was #3 in line I waited 22 minutes before getting to window. I had no choice because 5 cars behind me & it's just one lane. Gratiot & French rd detroit, mi. Drive thru person rude as ever. I am not coming to this location ever again

The food bowl is not fresh and appears to be LEFTOVERS! I ordered a flavoured drink and found that it was watered down! I no longer trust the quality of their food! My son had the unfortunate experience of food poisoning after having food from Tim Hortons! I asked him to report it! If this was an older person who had this experience, I am certain they would of ended up in hospital!
Tim Hortons food quality was much better 4 years ago than it is now! It seems like they are recycling old food! A food bowl I brought I ended up throwing it in the garbage!
What is going on in this industry? Are the people operating these businesses knowledgeable about handling food?!

Last year in British Columbia our government told all fast foods had to charge an additional 25 cents for paper cups. It was a year trial. Of course it did not work. They were told to stop charging this as of may 1 st. We went through drive through today being may 1st expecting to be charged less but we charged an addition 45cents. What a rip off. Guess they liked the extra they collected this past year. They lost our business.

Ordered java chip frap, Starbucks is a million times better than this, this was watery, there were no chips and the taste was like drinking milo, they should close all branches and think of doing something else and just so you know Star bucks is nothing great, theres so much better deli stuff out there. FU tim your just a whore!

I worked at Tim Hortons in Dawson Creek on 8st for 7 months and never have I ever been so mistreated in my life! The managers constantly ride u and tell u ur not good enough no matter how hard u work! And never did I get praised or told good job! That would have helped morale. And so many immigrant workers that are hard to understand! The place is not worth it I'd rather pay 7 dollars at Starbucks anyday

So I'm finding this everytime I buy a Tim's coffee lately... the person at the front, cashier cannot make a decent coffee. If I ask for half the cream, they give me double the cream and act stupid when I complain. Not to mention 90% of their workers are foreign. If they cant make coffee, put them in the back. I've been feeling like just going and asking for my money back and going to the McDonald's across the road. Far better coffee and I never have to fight the racist as $#*! tellers. Not to mention roll up the rim is the biggest flop I've ever seen... sorely disappointed

I thought all Tim Hortons were the same, however not so. In general, when they get the food correct, the muffins are stale, slapped together.
The worst one is at Islington Ave and Advance Road, half the time i receive an incorrect sandwich and it is stale. A couple of times i was missing hash browns that i paid for. I must always ask for a napkin.
The Tim Hortons in Arthur is superb however.
My wife suggested trying the MacDonalds on Islington. I got a nice toasted McMuffin with bacon, a napkin, fresh coffee, a receipt and was called sir!

Customer service was good. I got a quencher and a slow cooked wrap. The drink is amazing as always, but when I open up my wrap, both ends were not closed. I got all the chicken all over my car and all my clothes. The paper that they wrap the wrap with was completely wet and the wrap was soggy. The chicken juice went everywhere. I could no longer eat it and threw the whole thing out. Please train your staff how to properly close a wrap. Thank you

Let's start with the person taking the order whom sounded like they didn't want to be there and was very rude. Then the person at the window was rushing me out while I was trying to ask for extra napkins. I ordered coffee food and donuts. The food was cold and disgusting the donuts tasted stalled the only good thing about my order was my coffee and I didn't even get a receipt. Overall the customer service is extremely bad at this location and it needs to be better