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TicketsOnSaleReviews 35,712

3.8

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobile entry, UPS, and special delivery, depending upon the specific listing.

We hope to add you to our growing list of satisfied lifetime customers. TicketsOnSale.com should be your first stop online for all your ticket needs.


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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53,603 reviews
Utah
1 review
0 helpful votes
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I'm not sure what is going on
May 3, 2023

I got a confirmation email that says I will receive tickets at a later date. Then I got an email to confirm that I received my order? Is the order the confirmation email?

I also don't like purchasing tickets which aren't from the vendor. The vendor wasn't selling tickets though?

Date of experience: April 3, 2023
Colorado
1 review
0 helpful votes
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Queen tickets
May 3, 2023

Very fast service so far, and I'm super-excited for the concert! However, a service fee at 31% on this amount of ticket money is excessively high. There needs to be a cap on service fees.

Date of experience: April 3, 2023
New York
1 review
0 helpful votes
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Problem free
April 3, 2023

Purchasing my ticket was problem free and I am satisfied with my purchase price for the section of seating I will be.

Date of experience: April 3, 2023
Washington
1 review
0 helpful votes
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Seats CANNOT be moved
May 3, 2023

NOT HAPPY.
The seats I wanted were available next to my group... but I was not assigned in them. Even "moments" after purchase I was "put off" even when I could see the seats were still available. Boooooo

Date of experience: April 3, 2023
Michigan
1 review
0 helpful votes
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Fell for ad
May 3, 2023

Fell for an ad thinking it was actual ticket sales for a venue. Got robbed for available tickets.

Date of experience: April 3, 2023
New York
1 review
0 helpful votes
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Just send me a pdf
May 3, 2023

It was fine besides the fees and making me start an account. Just send me a pdf or something I don't need an account for a ticket sales website that I will use 3 times a year.

Date of experience: April 3, 2023
New York
1 review
0 helpful votes
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Easy to use
April 3, 2023

It was easy to locate tickets and purchase was even easier.

Date of experience: April 3, 2023
New York
1 review
0 helpful votes
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Awful con
May 3, 2023

I Was tricked into buying event insurance I will be sure to put on social media that this a con

Date of experience: April 3, 2023
California
1 review
0 helpful votes
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Over price fees
May 3, 2023

Haven't received the tickets and possibly have to wait until the event date. Don't know if it's a scam until then. Also the TicketsOnSale fees are extreme probably won't have paid this but it's what he wants for his birthday. Hopefully congress does something about this.

Date of experience: April 3, 2023
Texas
3 reviews
0 helpful votes
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Queen concert tickets
May 3, 2023

I am upset that I have to wait until almost the day of the concert to get my tickets. My son thinks I have been swindled.

Date of experience: April 3, 2023
New York
1 review
0 helpful votes
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Chris Stapleton tix
May 3, 2023

Transferring tickets was confusing. A few more characters for 50...

Date of experience: April 3, 2023
Michigan
1 review
0 helpful votes
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Tickets
April 3, 2023

A little hard to figure out the website but I think I figured it out so it should work

Date of experience: April 3, 2023
Puerto Rico
1 review
0 helpful votes
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Exelente servicio
April 3, 2023

Exelente y muy rapido. Me brindaron los boletos que buscaba.intente en otras compañias de ventas de boletos sin resultados positivos. Y Ticketsonsale me los brindo. Gracias

Date of experience: April 3, 2023
New York
1 review
0 helpful votes
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NCT Dream
April 3, 2023

Great, this was quite easy. Thank you. Everything came on time.

Date of experience: April 3, 2023
Turkiye
1 review
0 helpful votes
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Review
April 3, 2023

Website is easy to navigate, but choosing seats is difficult.

Date of experience: April 3, 2023
Oregon
1 review
0 helpful votes
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High Fees and Wheres My Ticket?
May 2, 2023
Updated review

Your fees are ridiculously high.

Additionally you sent me four emails in a row with one that says, urgent click this to accept your tickets. So you click it and says, you can't get your tickets. So I still don't know if I have tickets even though I paid for them. It's all very confusing

Date of experience: April 2, 2023

Your fees are ridiculously high
May 2, 2023
Previous review

Your fees are ridiculously high.

Date of experience: April 2, 2023
Texas
1 review
0 helpful votes
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No option to choose
May 2, 2023

We just paid $500 plus per ticket yet we could not choose seating or see where that put us.

Date of experience: April 2, 2023
New York
1 review
0 helpful votes
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Kathy D.
April 2, 2023

It was very easy to get tickets from this sight I'll let you know when I get them in November. I was a little nervous but everything went smoothly. I'm so excited to see Adam Lambert it's on my bucket list.

Date of experience: April 2, 2023
Wyoming
1 review
0 helpful votes
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Overpriced service fees
May 2, 2023

$31 per ticket for a "service fee" is insane. Can't access tickets until a few days before the event. Can't edit a mailing address if it's done on a guest account.

Date of experience: April 2, 2023
Minnesota
1 review
0 helpful votes
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Tickets
May 2, 2023

Why do tickets cost double by the time you check out the fees have gotten out of control

Date of experience: April 2, 2023