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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Website was misleading about the cost of the tickets! I purchased 4 tickets and it said 4 Tickets $230, it DID NOT say $230 each! It didn't tell me what my total charge was going to be until after I checked out! Had I seen it was going to be $1200 I would not of proceeded with checkout! I called to try and explain the situation to customer service and they were not helpful at all and told me my money couldn't be refunded, so you stole $1200 from me! I also purchased the Ticket protection plan that cost me $116 that I was also not aware of that cost until after I checked out! I was supposed to get an email about the protection plan with a phone number to contact them and I never got that email either! Altogether a really horrible $#*!ty experience! I will never use you guys again for anything! And if anyone tells me they are thinking of booking tickets through you, I'll advise them against it!
Ok the experience was exactly how I like handling business! Quick, easy & rewarding!
I was nervous because I wasn't sure what to do. So far a good experience.
Can't stand all the fees! Find that aspect very irritating.
No issues and easy to use and navigate. Will use again in the future.
Purchased a parking pass, received the pass within 1-2 hours.
It went well until my 60 dollar tickets turned into 100 dollars. Never again
I can't find my tickets and when I click the forget password button no email was ever sent.
I am unsure when I will receive my tickets that I purchased last week. I also was unsure of the breakdown of fees being charged.
Had 6 tickets available, there was a drop down to order 4 or 2, I only wanted 4 so ordered the 4. When I made the purchase I noticed the amount was a lot more than what I anticipated. The purchase was for all 6 tickets. I waited until the next morning to call, assuming no one available,@ 11pm-12am, that time of the evening. Wouldn't cancel or exchange the tickets because the confirmation had gone through. I would have to resell thru another 3rd party vendor! Who knew if I could even resell them? According to Ticketsonsale, there would be no problem? But who knows, I sure did not want to be stuck with 10 tickets. Very upset, will NEVER use them again!
Taken advantage of your ticket sales & no possibility of reimbursement once I discovered the actual cost of a ticket & your highly inflated ticket price & charging the ticket to me in Canada in American dollars! Shame on you
I thought I was buying directly from the venue as that is what I searched. Not until after making the purchase was I told this was a 3rd party entity and that my tickets could be more expensive. I found the original site and learned I was charged 3x the ticket cost. I have learned my lesson.
I thought I was buying directly from flynn center. This is deceiving.
No total given before purchase. The additional charges are ridiculously expensive. A total before checkout would have been appreciated.
Still unsure if this is the ticket confirmation I did not get my tickets
Not sure why my tickets were so expensive. I hope I find out when I get there
Fast and easy idk what to say it was like a basic purchase of tickets online thanks for not being difficult I guess would be nice if it just had an option to print tickets out right away or if I purchase tickets as a gift I could just email it to the person I purchased tickets for
The charges on top of the ticket price is ridiculous! The fees were as high as buying a third ticket would have been. The value of that is minimal
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members