TicketsatWorkReviews 364

We all remember the whole Southwest debacle that cause thousand of trips to be delayed and canceled in December of 2022. I had originally purchased my tickets through TicketsatWork- so that is where Southwest sent the refund. Southwest sent the refund in January of 2023. We are now in July and TicketsatWork has refused to send my money. They keep requesting my Paypal information in order to refund me. This seems shady. I have been going in circles for 6 months with no resolve. I plan on taking legal action.

I reserved a rental car through Ticketsatwork to be picked up at Hartsfield ATL airport on July 6 from Thrifty. The price was about $5 less than Enterprise. I get there and wait around at the Thrifty counter only to be told that they have no cars available. So I ended up renting from Enterprise anyway (thanks for being available Enterprise). I call Thrifty 800 # and explain the situation to them, they apologize and cancel the reservation on their side, and informed me to call my 3rd party reservation company for a refund. I call Ticketsatwork early on July 7 to explain the situation to them. They issue me a refund reference #. Today July 17,2023, I still have not received a refund. So I call again and was told the refund was being researched with their 3rd party vendor and they had up to 20 days to respond. I thought they were the 3rd party vendor. 20 days is ridiculous. The reservation was canceled by the supplier so the refund should be automatic. This is crazy. It took them seconds to charge my credit card, and now they want to take a month to refund me. I asked for the contact information of their 3rd party vendor so I could speak with someone who could approve this and was told they already submitted a request and could not give me any contact information. However, I have received no additional support or information. I wouldn't have known that a reservation canceled by the supplier was even pending had I not called back today. It truly has not been worth the time and hassle to save $5. I will never use TicketsatWork again. Tickets at work does not work. Save yourself the hassle, cause if you have an issue you basically are screwed.

I bought movie tickets and it ended up costing more than it would be going straight to the theater. No cancellation or refund were possible even after calling them multiple times as they claimed all sales are final. What's worse is when i went to redeem the tickets, AMC was charging additional fee so it was a huge mistake going through this company. That's not a right way to treat customers and i would never buy anything through. Beware.

I had originally bought round trip tickets for $500 from google flights. I found Tickets at Work through my jobs website. I saw that it was only $470 there, so I cancelled my other flights and proceeded with Tickets at Work to save a little money. It took until the middle of the night to confirm my tickets. When I looked at them the next morning, my last name was missing a letter. My fault, but should be an easy fix. I called them, first phone call was almost 30 minutes because of hold times. The lady told me she would have to charge me the difference of what the flight costs now, she said it would be $40 extra. Putting the new cost over what I originally paid with google flights. I asked to speak to manager to see if they could fix it. She rudely said her supervisor would tell me the same thing. I asked to speak to him anyways. She put me on another hold. Then said he wasn't available and could call me back in a few hours. I said ok, waited a few hours, nothing. I called back, this time a 45 min phone call because of holds. The guy tells me something totally different this time. He said that I will have to call the airline directly. Well the airline website says it has to be changed through the third party. I am currently on hold with them, over 2 hours… for them to probably tell me Tickets at Work has to do it. I wouldn't recommend them to anyone, something so simple has turned into such a nightmare and no one seems to know how to fix it. Literally just missing one letter in my name. So not sure if they're going to let me on the flight or with my name on the tickets not matching my ID. Extremely stressed about it now but I don't know what else to do except hope they let me in. And now I've wasted my time writing this review, so I suggest you spend a little more money and save a ton of time, and DON'T USE THEM!

Ordered through this site thinking everything would be cheaper because this was an employer sponsored discount site. Purchased tickets to Disneyland and stays at two different hotels without paying close attention. After receiving the confirmation email, I noticed an $84 fee charged for the Disneyland tickets and that's when I started to look closer. After comparing prices directly with Disney and the websites of the two hotel companies, I realized I was charged more for the tickets and more for each of the hotel stays. Over $105 more total. What kind of discount site charges more than the original sites? Why would anyone go through a site just to pay more? I called ticketsatwork right away, but they told me all sales are final. No cancellation, no refund of the difference in price. My fault for not paying attention but save your time and money by not ordering through this website!

I needed to cancel a Hotel reservation due to death in the family. I did EVERYTHING I could on my end. I contacted the hotel myself and obtained approval for the cancelation. All ticketsatwork had to do was send an email on my behalf and they either FAILED or REFUSED to do so. I am getting nowhere via calls and emails. Ticketsatwork will not help you. They just take your money. I feel robbed

This company is a absolute joke!
I bought two 3 day all exclusive passes for Vegas a month in advance, which included one big activity and multiple small activities. We booked the grand canyon as the big activity a month in advance as well. We arrived in Vegas 6/12 and we planned on using the passes starting the next day. On 6/13 I got a email from the grand canyon stating they could not validate the passes. I checked on the passes and ONE pass had become expired (PASSES ARE GOOD FOR ONE YEAR) I reached out to the grand canyon, they stated the passes were scanned early due to them expiring. I reached out to go city and tickets work. Both of them did not know what was going on and requested screen shots as I sent them over. They stated I would have a resolution in 1-3 hours. I reached out to the grand canyon again, they sent a request to have the passes unscanned and for them to be valid. They got no response for that. I called go city and tickets at work and demanded a refund, they stated it's non refundable due to them being used. Which they were NOT used as our activity was set for Wednesday. All contact numbers go to India so there is a HUGE language barrier between both parties trying to communicate. 456.00 dollars later and we never got to use the passes for our week long vacation in Vegas. I filed a dispute with the bank. THIS COMPANY AND GO CITY ARE SCAMS! If you want to spend your hard earned money and not get anything in return then this is the company for you. I will continue to call and request to get two valid passes.

Fool me once, shame on you. Fool me twice, shame on me I suppose. Last year (2022), I booked a hotel and upon arrival I was denied service due to having my ID stolen. Police report showing it, sheriff even came to verify report, hotel refused me. Tickets at work refused to refund the purchase. This year I book a rental car, tell the agent I have a debit, but no credit card. I was assured I would be able to rent with valid ID, debit card, 500 deposit, and proof of return flight. Arrive at airport and present all required documents and Thrifty refuses to rent to me based on a supposed credit check that was never disclosed as a requirement. Even more curious, I presented my direct Experian app showing my credit rating of 695. Trans Union has me at 720. Far from perfect, but clearly not an issue to prevent me from renting. Scammers from your work refused my refund because I cancelled less than 48 hours initially. Well, I had reserved immediately prior to riding to the airport and stated I needed an immediate rental, the 48 hours was never disclosed. After appealing, I am now being told I failed to provide proper documentation to Thrifty although I provided everything that was requested minus a credit card, which I disclosed prior to setting a rental. Looking for an attorney.

Tickets at Work is one of the worse companies I have ever dealt with! Do not use this company. We used this company to plan our family vacation to Disney with Frontier. Then Frontier cancelled our flight back in February and issued my refund back to Tickets at work. Tickets at work did partially refund our purchase but not all of it. I called tickets at work and emailed them the confirmation information and called directly several times. For months they kept saying call back in 5-10 business days but no refund was issued.
It is now 4 months later and they still refuse to refund our ticket. After waiting all this time I was told today that they never received the money from the airlines even though I have an email confirming the refund to them from March. They will not let me speak to a manager or give me to contact information regarding who they spoke to at Frontier. This company is a scam because they hope you will give up on trying to get your money back. Don't ever use them to plan a trip. This company is a complete scam! And I still don't have a resolution to my issue...

I contracted with them a combined trip including airline tickets, rental car and hotel. They changed the schedule of the flight departure and never communicated it to me. When I found out, I request them to change the time of picking up the car and checking in to the hotel and refused to so... One cliente less!

Everything about booking travel is a mess. Go elsewhere and save yourself a migraine. Customer service is the worst. They don't care. God forbid you need to cancel a refundable reservation. You may have to wait days and by that time, it's too late and no refund. BEWARE! STAY AWAY!

I booked a flight for a trip. I didn't get the E-ticket from ticket at work. Fast forward to today, they never book the flight. I called customer service but they lack in sympathy. They gave me a lame excuse that my credit card got declined but have in mind that I was able to purchase a ticket after I purchased this one. Second rep. Stated that they couldn't book the flight bc the price changed. You have roughly 8 minutes to book your flight. And the price should not change when you're ready to pay. Now, I don't have a plane ticket and the prices are $150 more, and they refuse to help. DO NOT USE THEM.

Specifically Tripplanet. I had to do tripplanet's job in figuring out why southwest has not issued me a refund for a cancelled flight in March, but turns out southwest had issued a refund since January. 3 months has gone by without any updates from tripplanet, and when I finally reach out to tripplanet about my refund, it has been close to two months now they have not issued me a refund. They keep saying "it's innitiated and you will receive it within 24-48 hours", but that was 2 weeks ago and no updates. I believe they try to delay the refund until you give up. Will not be using this service again and legal action should be taken at this point.

I called the customer service asking about cancellation just out of curiosity on booking a hotel and gave me the answers on what I wanted and walk me through on booking a reservation and proceeded to have me booked it through the phone and numerous times proceeded to book it through the phone with her hasn't she was so desperately to get my credit card information and saying it was the best way to go through her I didn't trust it I hung up on her and she proceeded to call me three times leave voicemails just so much an effort to get my credit card information I believe playing as the sneaky as in to book a reservation it was suspicious so I answered and asked her where she calling from and she said the Philippines has her number stated it was a Florida caller ID she was Indian. Saying she's a third party.

You can Google anything, and find better deals than here. Lenovo tablet, $10 cheaper on Best Buy, Good Chop box service, $30 better of a deal on a coupon site, and yes, I tried the code and it worked. I could go on and on, but I digress.

I am writing this complaint to inform you of the abysmal customer service and unethical business practices exhibited by Tickets At Work. Their complete lack of empathy and unwillingness to assist me in a time of personal crisis is nothing short of repugnant. I demand either a full refund or a new ticket being issued for my family.

My Disneyland ticket (CARE-6*******6664 expired on December 30,2022. Unfortunately, our family was unable to attend due to a sudden and devastating death in the family caused by Covid. During this distressing time, the unfeeling and indifferent treatment by Tickets At Work only served to further exacerbate our pain.

Although Disneyland was willing to issue a new ticket as a compassionate gesture, they required a simple verification from Tickets At Work. This necessitated a three-way call between Disneyland, Tickets At Work, and myself to confirm the ticket information. Regrettably, Tickets At Work displayed an appalling level of indifference and flat-out refused to engage in this straightforward procedure.

The financial and emotional toll inflicted upon us by Tickets At Work's inaction is staggering. It is shocking that they have neither refunded my money nor exchanged the ticket, given the extenuating circumstances surrounding our inability to attend the park. Their refusal to cooperate demonstrates a total disregard for customer well-being and exposes their true priorities: profit over compassion.

I implore Consumer Affairs to take immediate action against Tickets At Work for their despicable behavior and to hold them accountable for their actions. Case number CARE-******* (*******) deserves your prompt attention, and I expect a resolution that either involves a full refund or the issuance of a new ticket.

Companies like Tickets At Work must not be allowed to exploit and mistreat customers without consequence.

Thank you for your attention to this matter, and I look forward to a swift and appropriate resolution.

Dealing with this company has be horrible. Originally had a Disney world trip scheduled with them, I booked a 4 day ticket unfortunally we got covid on our trip and couldn't go on our 4th day to Disney.I called Tickets at work to get my refund and they stated they can't, I was upset and asked to get this escalated, they did submit a ticket and asked if I wanted to move that to another date to go back Instead of giving me a refund, I said no and I wanted to get my money back. I called again and told the representative the same thing about what had happened, she stated she apologizes the ticket was denied by the supervisor. Now I'm being told no refund or changing the one day of the ticket since I didn't go due to covid. I was told one thing after another, this Company is a fraud, dumb deals to get you to purchase from them and after to get screwed over for your money. So I paid for a 4thday with not even going so I lost $500.00.

Recently, my coworker told me his going to Disneyland and said he saved 30% on tickets through TICKETS AT WORK. I went to their website and put the tickets in the cart, since I just came from disneyworld last week and I knew the price of the tickets, I found that the tickets were priced the same and after getting the total cost at check out, the total amount was more than buying them from the disney website. I even checked the price of the same hotel I stayed at and the same rental car from the same agency and was also more expensive from tickets at work! I feel so bad for my coworker being scammed by this reseller company! Don't waste your time trying to get something good from this company because you won't! Make friends and coworkers aware of this! I will report to HR department in my company so that it get removed from our benefits! And I will also reported to the BBB too! This don't care ripping people off! They just give you bad time and waste your time! Look at all the bad reviews! Nothing but bad comments! And looks like they just copy and paste there responds to those complaints. So bad I have to give one star because they don't even deserve that!