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From the business
TicketSales.com is a trusted ticket resale marketplace. Since 2017, TicketSales.com has made live events more open and accessible; helping millions of fans attend events they love.
TicketSales.com offers peace of mind with a 100% Buyer Guarantee, ensuring all tickets are authentic, accurate, and on time. TicketSales.com is consistently a top rated ticket resale marketplace and all orders are backed by best-in-class customer service.
Is TicketSales.com Legit?
Yes, TicketSales.com is a safe and legitimate source of resale tickets online. Since 2017, TicketSales.com has made live events more accessible; helping millions of fans attend events they love.
TicketSales.com Support:
Need help with an order? The TicketSales.com Customer Care is open 9am-Midnight Eastern, 7 days per week. You can reach the Customer Care team via phone, live chat, or email:
- Phone: (888)-729-4718
- Email: customercare@ticketsales.com
- Live chat: https://www.ticketsales.com/content/contact.html
TicketSales.com Reviews Summary
The company has garnered significant criticism for its lack of transparency regarding ticket pricing and additional fees, leading to customer frustration and feelings of being misled. Many customers report difficulties with ticket delivery and unresponsive customer service, which exacerbates their dissatisfaction. Conversely, some positive feedback highlights the ease of the purchasing process and timely ticket delivery when transactions go smoothly. Overall, the reviews reflect a troubling trend of customer discontent primarily stemming from unclear pricing practices and inadequate support, overshadowing the few positive experiences reported.
This summary is generated by AI, based on text from customer reviews
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I really think I should've received a breakdown of the receipt. The tickets were $62 if I remember correctly and I bought two. I got charged about $160 so a breakdown of the tickets and fees would have been great. Maybe you can work on doing that for your customers!
No problems thus far.
Seating options very vague. I have no idea where these tickets I purchased are located. With the technology available today there should be a way to choose specific seating available prior to buying. I also don't know if this process is actually working. I like to have a ticket stub in hand. I did not realize this was a resale ticket distribution. I doubt I will do this again.
Quick and easy ticket purchasing experience
Ticketsales.com ALWAYS delivers on time, even almost IMMEDIATELY after I've just purchased my SJ Barracuda tix!
1st time user - somewhat skeptical until receive confirmation and tickets via email
Easy service to use.
The experience was fine
It took a while to get through the purchasing process. But we got the tickets in the end.
Had a hard time having the site accept my credit card information
All good
Tricked into paying a ridiculous price for tickets
Service fees are insane
Pre Concert:...sure hope we get great seats for this price:(
Post Concert: IF I could manage a lower grade for this debacle I would! I have never been as frustrated in a ticket purchase EVER! IF I had been told from the beginning, [5-months earlier], that I would receive a scan code ON THE DAY OF THE EVENT...I may have felt slightly more confident in spending over $1000.00 for this concert. As it was, I felt physically ill with the stress that your company provided. I would demand my [overpriced] "Service Charge" be returned IF I wasn't sure it would get me no further greater frustrations I've already suffered! IF I had purchased tickets closer to the even I would have paid more than $63 LESS per ticket!
Easy access to view tickets
No
Good, website was somewhat difficult to navigate.
Great and fast way to buy tickets from ticketsales,no problems what so ever.Good job
Great, get what I want
I haven't been to the ever yet do I can't comment
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members