website thubmnail of TicketSales.com

TicketSales.com

Overview

TicketSales.com has a rating of 3.4 stars from 2,200 reviews, indicating that most customers are generally satisfied with their purchases. TicketSales.com ranks 351st among Tickets sites.

service
205
value
203
shipping
136
returns
178
quality
171
This company responds to reviews on average within 45 days

Instant Feedback

17,536 reviews
How would you rate TicketSales.com?
grey star
grey star
grey star
grey star
grey star
Oklahoma
1 review
1 helpful vote
Follow Mark M.
Unfollow Mark M.
Send Message
Share Review
Report Review

A mistake was made during purchase. We immediately called to fix (within seconds of ordering). The foreign customer sales agent was rude and refused to fix the issue

Date of experience: November 15, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Mark, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

New York
1 review
1 helpful vote
Follow Jason S.
Unfollow Jason S.
Send Message
Share Review
Report Review

I wanted to surprise my child as a birthday gift. Bought 2 tickets at $35 per ticket. No breakdown of charges, felt a small fee would be applied, sure. Wrong! My total came out to $108.53. I'm a single parent already trying to provide when I can, customer service provided no help and assured me there is a breakdown when purchasing. They don't even know their own website! DO NOT USE!

Date of experience: October 14, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Jason, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

West Virginia
1 review
1 helpful vote
Follow Iris A.
Unfollow Iris A.
Send Message
Share Review
Report Review

Worst platform ever
October 27, 2024

They charge triple the value of the ticket. They won't refund They are nasty when you call them. I pled nicely to please help me. They Veuve charge 32 they charge 105 how is that fair. I didn't want all my money back just to be fair.

Date of experience: October 20, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Iris, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Maine
1 review
1 helpful vote
Follow Tracey A.
Unfollow Tracey A.
Send Message
Share Review
Report Review

I won't do this again.
October 7, 2024

No human being to help with where seating might be best.
Confusing pricing: tickets said 49.00, marketing said 86.00, final price was over 500.00 for 4 tickets. Cancellation coverage seemed to be optional but then was mandatory.
It has been awhile since I wrestled with buying these tickets so I don't remember all the aggravating details. I just know I won't deal with the Colonial again, which is sad.

Date of experience: October 7, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Tracey, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Oregon
1 review
1 helpful vote
Follow Mark D.
Unfollow Mark D.
Send Message
Share Review
Report Review

Beware!
October 8, 2024

I selected 2 tickets for a show and placed my order. Final order said 6 tickets for almost $700. I contacted them within minutes and was told it was my error and all sales were final. Terrible system and even worse customer support. I know I only ordered 2 tickets. The biggest block of tickets in the area I was looking was only 4 and I took 2 of them!. Bunch of BS.

Date of experience: October 8, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Mark, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Puerto Rico
1 review
1 helpful vote
Follow WILFREDO R.
Unfollow WILFREDO R.
Send Message
Share Review
Report Review

Not Happy with the cost of tickets
November 27, 2024

I paid triple the amount of the tickets on your app.

Date of experience: November 27, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Wilfredo, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

New Jersey
1 review
0 helpful votes
Follow E S.
Unfollow E S.
Send Message
Share Review
Report Review

Great service
November 27, 2024

Quick and clear transfer of tickets before expected date

Date of experience: November 27, 2024
Oklahoma
1 review
1 helpful vote
Follow Steve Z.
Unfollow Steve Z.
Send Message
Share Review
Report Review

Beach Boys Tickets
July 29, 2024

I ordered 6 tickets online at the advertised price of $90 per ticket. I had to submit my credit card before reviewing the final price and was shocked to find the total price was $754.31. That is $214 more than six times $90. I understood that I was on a resale site and later saw the regular ticket price was $63. I would gladly accept the $90 per ticket price but don't understand the extra $214 charge plus the fact that it was "hidden" until the purchase cleared.

Date of experience: July 29, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Steve, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Ohio
1 review
2 helpful votes
Follow Jeremiah O.
Unfollow Jeremiah O.
Send Message
Share Review
Report Review

Terribly misleading
July 18, 2024

Ticket price is listed. Once booked it simply asks you to confirm your order. 2 tickets@ $86. Was charged $244 without an itemized list of extra charges only sent after purchase confirmation. Do not buy tickets from this site. Tired calling to cancel 5 minutes after receiving an email with the total cost with no success.

Date of experience: July 18, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Jeremiah, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Rhode Island
3 reviews
1 helpful vote
Follow Sandra B.
Unfollow Sandra B.
Send Message
Share Review
Report Review

Ticket Scalpers
July 30, 2024

Bought tix - when recd tix stated original price $62.50 each. Between fees and whatever (?) ended up paying $291.06 only to be informed by the venue these tix "may or may not be legit" and I'd have to wait until I show up to find out! Tried to get a refund and got a lot of BS lip service. Company is clearly a legal loophole way for tix scalpers to use. Totally a scam site to run away from - FAST!

Date of experience: July 30, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Sandra, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Indiana
1 review
0 helpful votes
Follow John W.
Unfollow John W.
Send Message
Share Review
Report Review

Ouch
November 13, 2024

The process went smoothly, but the fees are brutal.

Date of experience: November 13, 2024
Massachusetts
1 review
1 helpful vote
Follow Linda E.
Unfollow Linda E.
Send Message
Share Review
Report Review

Very fine print
September 6, 2024

I purchased tickets on this site thinking I was purchasing through the venue. It is misleading and I didn't realize that it was a resale ticket. Of course I was shocked to see a service fee of $187 and I called. They told me that indeed the total does show up but only after you've picked a delivery method. I recreated my experience and discovered that it does show up in tiny gray print in a side column. Dodgy stuff here. After seeing all the similar complaints I see others have had the same experience. I won't know for a couple of months if I will even get my tickets which are supposed to come electronically 2 days before the event. It appears some of these tickets are double sold. Nice. Please stay away from this site. I'd like to help others from making the same mistake.

Date of experience: September 6, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Linda, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Kansas
1 review
2 helpful votes
Follow Bob S.
Unfollow Bob S.
Send Message
Share Review
Report Review

Miss Understood!
July 16, 2024

I thought I was purchasing 2 tickets for $249.00 total. Instead the price was for one ticket for $249.00.
Total price for this purchase was $718.92. Disappointed the cost of this transaction was so high.

Date of experience: July 16, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Bob, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Rhode Island
1 review
1 helpful vote
Follow Jonathan M.
Unfollow Jonathan M.
Send Message
Share Review
Report Review

View Order… my a$$
August 19, 2024

Ordered tickets in January for a late august show and as of august 19th I'm still waiting on tickets. Hoping they'll come since the email to view your order doesn't work. There is no way to lookup your order online and the longest wait to try to talk to someone. This doesn't even begin to address their fees that are about 1/3 the price of a ticket.

Loading...
Date of experience: August 19, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Jonathan, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Texas
1 review
1 helpful vote
Follow Bekah W.
Unfollow Bekah W.
Send Message
Share Review
Report Review

Buyer beware
October 9, 2024

Purchase tickets through this website for a concert. The lineup was changed today's prior. They refused to refund my money. I am very angry.

Date of experience: October 9, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Bekah, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Illinois
1 review
2 helpful votes
Follow James J.
Unfollow James J.
Send Message
Share Review
Report Review

Extremely hihg servic fees, not disclosed
September 17, 2024

Brought 2 tix to Some Like it hot in Chicago, figured there would be some service fees, but NOWHERE, NOWHERE, NOWERE were they stated on the page. NOT UNTIL payment was confirmed and accepted was the $100 service fee added.

Date of experience: September 17, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi James, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

California
1 review
2 helpful votes
Follow Lee X.
Unfollow Lee X.
Send Message
Share Review
Report Review

BE CAREFULL! This is a scam website! I bought tickets to an event. While the price is $4-6/ticket, this website sells it for $31/ticket. Worst of all, it dose not provide breakdown charges or list the service fee which costs more than $30. I called immediately after the purchase and was told it was non-refundable.

Date of experience: June 16, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Lee, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Puerto Rico
1 review
1 helpful vote
Follow Joseam S.
Unfollow Joseam S.
Send Message
Share Review
Report Review

Very bad service
May 28, 2024

Very bad service, they sell a ticket office for an event that has already started and you call to make a claim because they don't have anyone to answer the call in Spanish. You lose your money. I don't recommend it at all and I'm still waiting for my money back. It's a scam.

Date of experience: May 28, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Joseam, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Oregon
1 review
1 helpful vote
Follow Lisa E.
Unfollow Lisa E.
Send Message
Share Review
Report Review

Email harassment
October 18, 2024

After buying my tickets I have to put up with a deluge of email from the vendor. Annoying as hell. Just another thing to have to UNSUBSCRIBE from

Date of experience: October 18, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Lisa, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.

Canada
1 review
1 helpful vote
Follow Shirley T.
Unfollow Shirley T.
Send Message
Share Review
Report Review

I have not received my order
October 4, 2024

I received an email asking if I received my order. No I have not but the initial email says I won't until Dec.13 order number *******.

Date of experience: October 4, 2024
Maria G. TicketSales.com Rep
3 months ago

Hi Shirley, we value our loyal fans and are committed to your satisfaction. Please contact our customer support team at customercare@ticketsales.com to help address your concerns. Thank you.