TicketSales.comReviews 2,212

Exoberant service fees and no refund policy makes this one of the worst resale ticket sites out there. Avoid.

Absolute horrid experience. They charge double what the venue does and then you have to transfer tickets to another app to even get your tickets. What a load of hot garbage. Basicaly 3rd party scalpers that over charge and no money goes to the event or musician group. Super annoying hustle borderlining a scam. Will be letting everyone know about this company and their overcharging tax on events through all platforms so people arent getting ripped off.

I would steer clear of this company. Made a simple, easily correctable mistake with my purchase and contacted them as it says to do at the bottom of your receipt. They told me it was pretty well "so sad for you, can't help you, and that I should try and resell the tickets myself". I looked into this and that's when I realized how crazy overpriced they were to begin with!

Overpriced tickets, nearly twice as much as other places hidden fees and operators are rude and snotty when you contact customer service

I decided to buy tickets to The Manhattans At Yoshis in Oakland. I google Yoshis and this ticket seller comes up. Now Tickets to the show are $89 for front rows and Meet and Greet... General Admission is $59 I think. Tickets are still available. TICKET SALES warns you first that tickets are all General Admission and that you sit via when you arrive. Then they show three prices $85, $121, and finally $269 all written out different BUT FOR THE SAME SEATING. RIP OFF THEY SHOULD BE ASHAMED. I am about to purchase the front row seats from YOSHIS for $89... DAMN Shame. Today is 2-20-22 show is 3-12-22. DONT BELIEVE ME CALL THEM AND SEE IF THEY TELL YOU THE TRUTH... Show still available... Tickets for $59 and $89 they are selling them today at 3 different prices ALL INSANE...$85, $121 and $269. THE PROOF OF PURCHASE I SUBMITTED IS FROM YOSHIS... not this scam outit

Got an email today that my event cancelled, trying to get me to use a credit, but stating that, "If you wish to pursue a full refund, in lieu of the 120% store credit option, you should contact our customer service team within 7 days." I've tried calling, but cannot get a live person - only a VRU with recorded messages and the "live chat" is a bot that ends when it finds out my event was cancelled.
This company is, in effect, preventing anyone with a cancelled ticket from getting a refund. I wish I'd checked them out first because their horrible service, overcharging, and refusal to provide refunds is well documented.

Have been looking for a secondary ticket agency for future use and continue to strike out! Previously tried Vivid and they sold me a "seat" space for a wheel chair without notice or explanation. Tried TicketSales and I could have done better going direct with the venue which had many unsold seats. TicketSales sold me seats at a price 7X above list! Worse yet, there were many availabe seats far better and closer to the stage! Never again-

AVOID BUYING TICKETS FROM THIS COMPANY! We bought tickets to a hockey game which refunded tickets because the game. Tried to get out money back because they got their money back. Would not refund our money. Attempted to talk to a supervisor, but were told they don't take calls. Now they are blocking our calls and aren't picking up. AVOID AT ALL COSTS!

First off, I don't absolve myself of all guilt but here's the story. I googled an event I knew the tickets were going on sale. Ticketsales.com came up first in google, clicked on it and it immediately said tickets were going fast. Clicked on a few tickets and it started the timer to secure my tickets. My fault for panic buying and not checking more into it. Ended up paying 3 times the face value of tickets, not even on sale yet. I realized this when my confirmation email said my seats were "zone seating" and they could not guarantee all tickets together. I immediately requested a refund at which point they denied it, stating their policies. In my opinion this was an unreasonable response given the circumstances.

In short: I messed up, but this company is very mis-leading. Be very aware of what you are buying.

Purchased Elton John at Paycom Arena tickets for January 30,2022 at 8pm central time. Showed up to the venue and were denied, after scanning several times at several different gates, 8-10 times, we were told our tickets were invalid. We were sent to the ticket box office/cashier, who told us our names were not even in their system, and our tickets were invalid/fake. They told us we had to call the vendor, ticketsales.com, directly. The show had started at 8pm; there was no cover band, and so we missed over half the show being on hold with ticketsales.com. A great way to spend a birthday gift. Ticketsales.com, 45 minutes later, finally told us they'd give us new seats, which were far worse than the seats we originally paid for. We paid $538.98 for the tickets. We were told we would be contacted within 24-48 hours by Management about compensation. This never happened. I have called multiple times and have been hung up on before finally reaching someone. We were asked to fill out a form to try and get a refund. We just want our money back. We paid for good tickets and missed half the show, which was also Elton John's last tour and a birthday gift, so everything was ruined by ticketsales.com. They never explained why the tickets they sold us were invalid, they simply sent us new ones after 45 minutes of waiting on hold. Their customer service is just as horrific as the experience we had. We want a refund immediately. We should not even have to fill out a form for this!

There is no refund policy and they just trying to resell tickets for a double the price.
Just don't buy from them. Look elsewhere and you will find plenty of sites selling the same tickets twice or three times cheaper with good refund policy.

This site charges way too much for tickets. You are buying from resellers, not the venue itself, so the price is easily double or triple what you would ordinarily pay. They also charge an exorbitant service fee. DO NOT USE THEM!

My event was postponed to a date I can not attend. And ticketsales.com will not give refunds, as the event is still happening. Your only recourse is to resell your tickets yourself. Read the fine print!

This company is a scam. Total crooks. The website malfunctions, overcharges customers and they refuse to correct their mistake. Do not do anything with these jokers. Should not be permitted to be in business, run away from these awful people.

If you really want to get the tickets, go someplace else. They sell tickets that they don't have. So, you are taking a chance of getting them. And, they don't have to let you know if they can get until as late a one hour before the show. For shows that sell out, this is not the way to go. Besides, their service fee for me was almost $200 on $600 tickets. So be careful and read the very fine print.

I purchased tickets from the company through Ticketmaster. I flew to the concert, got a hotel, and the concert was rescheduled two days later. There was no way I could stay an extra three days. I received an email stating I would receive a refund in 30 days. I have been trying for months to contact someone that would help me figure this out. Bottom line is there is no refund, no credit. Shame on them!
Would advise you NOT buy your tickets here.

My defense: I took screen shots of the purchasing process with TicketSales.com. I presented the evidence to my bank with images of when I "clicked on" the TicketSales.com site, it showed specific seats were available to buy. When I purchased with my credit card, the disclaimer in small print stated that I may not get specified tickets. It was a trick... to cover their bait and switch routine... I purchased 3rd row tickets for $435 including fees and ended up with upper level "nose bleed" seats Worth Only $153.50. Don't know what was worse, stealing $281 from me or sticking me in the back of the bus after paying TicketSales.com for fictitious premium tickets. WOW!
I received a refund from my bank after they investigated. I appreciate my bank more now because they looked into the facts... Bad site... TicketSales.com is a SCAM

I purchased tickets from ticketsales.com. The tickets were then sent to an AXS account for access. AXS e-mailed on the night of the concert, to alert that the show was cancelled. The next day, AXS sent an e-mail stated that tickets purchased via AXS would be refunded within 30 days. It then stated, "Otherwise, refunds are available at your original point of purchase." I never heard from Ticketsales.com regarding a refund, so I finally decided to contact them. The person I spoke with from customer service repeatedly told me that the show was NOT cancelled. I submitted a ticket through their online service and showed proof from AXS's e-mail that the event was cancelled. No one ever got back with me. Their policy on cancelled events is stated on their website, "You will receive compensation if an event is cancelled. We will determine in our sole discretion when an event is cancelled. If you are entitled to compensation, you should expect to receive, via email, notice of the event cancellation and details about how to receive your compensation. While we strive to email you as quickly as possible after an event has been cancelled, the wait times may depend on the volume of event cancellations. See also our Coronavirus FAQ page or contact us at support@ ticketsales.com or *******718." No one has ever contacted me and no one will give me my refund that I am entitled to. The two men I spoke with over customer service were incredibly rude to me as well, which just added more insult to injury! I am a single mother and $164.88 is a lot of money to lose out on for an event that was cancelled!