TicketSales.comReviews 2,212

I had my event rescheduled and was pushed by ONE YEAR with only 3 days notice. Called to get refund.
NO REFUND was provided. DONT ever purchase tickets from them.

Unfortunately most people have been scammed by this company but only find out after purchasing tickets and finding they paid way too much and then the company has an absolute zero refund or cancellation policy. After reading reviews it seems like tickets are not legit or have been used and people still can't get their money back.
I didn't go to this site, I ended up on it by some kind of click bait or redirection and didn't even mean to be on an American site as I was trying to obtain tickets for a local ball game.
You cannot contact a person by phone, email or live chat - they set it up so you have to enter a selection and cancelling/refunds are not an option and there is no option to talk to someone.
The only option I have to attempt to recover the $236 overcharge is to have my credit card company dispute the transaction. What a disappointment for Fathers Day tickets.

Bought tickets for my disabled daughter's birthday. It will be her first concert. First problem, I purchased the tickets and somehow my venue got changed. Fine, I just planned a trip further away than expected. Second problem and major problem, I did all my research and thought I had a great deal with the seats and price. I get my confirmation and the seats changed. I now paid more than double the cost of a general admission ticket for general admission. The concert is this weekend and I'm so disappointed. My daughter thought she was getting amazing seats for her first ever concert, instead we get horrible seats at more than double what I should've paid.

I purchased tickets for a concert that had two bands. After I purchased the tickets, the band that I wanted to see cancelled, but the show is still happening with a different band. I asked for a refund because the act I wanted to see is no longer on the bill. They refused to even consider a refund even though they have do not have my tickets yet. They suggested that I try to resell them when they can't tell me the seat numbers and won't send them to me until the day before the show. It's a bad way to do business and I don't recommend working with them.

I thought I was buying tix from Pageant of the Masters. I only realized that I was not after I had confirmed purchase and was sent an email from Ticketsales.com. 15 minutes after purchase, I called asking for a refund because I had been misled. This was 3 months before the event and the confirming email said that this was an "offer to procure the tix." They would not refund the money because their entire business model is based on taking advantage of customers. I would advise you to stay away from this website - unless you enjoy over-paying.

I had bought 4 tickets for shen yun 6 months in advance from ticketsales.com.($1266) hearing nothing from them until 2 days before the event, they called and left a message for me to call them back. I call and they offer me $150 off to take floor level seats in the back. I said no thank you. They said they would call back. So I had another message to call right away. I called back and a lady told me my tickets were not available and she could sale me the floor level seats. I told her to forget it and cancel my order if she would not give me the tickets I had already bought and paid for through them. She processed my refund and I went directly to the shen yun website to find there ticket sales. I watched my four seats change from sold to available so I clicked on them and bought them for $636. I will never use ticketsales.com again and you shouldn't either.

If I could have given no stars, I would have. I got charged double the price of my ticket with no effort to resolve - over $200 for two $40 tickets. Been trying to get matter resolved over the past six months. Customer service is terrible and now fear that tickets are not legit. Reporting fraud to my bank. Avoid this site at all costs.

I bought two tickets which were doubled in price compared to any other vendor out there and plus they charged a $13 email delivery fee which is ridiculous. I will never use this website to buy tickets again I will boycott this company for the life of me

I purchased $1000 in Kenny Chesney Tickets and NEVER got my tickets. I have called twoce emailed and even live chats with representatives that have zero idea of what they are doing. The tell me they emailed the tickets but I save EVERY email. This company is not honest! Do not buy through them!

The service charges were 1/2 the price of the ticket! It was very confusing. PayPal wouldn't help me after the fact because I never got an itemized receipt from Ticketsales.

Do not use this site. They overcharged for the tickets (50% more than the cost of the seats). No refunds. No help. Felt like I got scammed.

I purchased four tickets for the wrong date for an event in Vancouver, BC. I called immediately after the purchase and was told that nothing could be done to exchange the tickets or cancel the order. I was told to try resell the tickets. Further to that, I had no idea the small print says "all prices are in US dollars" and that never even crossed my mind. I never would have bought the tickets at that price had I known the currency was USD. Their only advice was to try selling them. Now I'm left with overpriced tickets to an event I can't make it to. I will never purchased from this company again.

Ordered tickets thinking I was ordering from the local vender in my Canadian city. Turns out they are a 4th party USA (?) company. They will charge you with ridiculous fees and in US funds. Then they tell you you 'should' receive the tickets 2 days prior to the event I frickin hope so! ( 3 months to email?)… Not receive my tickets yet as soon as I just ordered through this scamming company don't count on getting a refund they will suggest that you resell them. Scammy as they come.

Purchased 6 tickets on march 4th. It's now 3/16 and no tickets still. Only received my confirmation email showing I paid $$$ and was charged a $20 per ticket service charge!. But, no emails since then. It's now 3/16 and still no tickets or emails explaining why! Spoke to customer service and they won't tell me who sold me the tickets. They won't refund my $, they can't tell me where my tickets are or let me speak to a manager. They speak in riddles trying to get me off the phone.

I was using my smartphone to try to buy tickets to see Coheed and Cambria on 7/26/22 at the Anthem venue in Washington, DC. I thought that I had clicked through the Anthem venue site, but i accidentally must have clicked a TicketSales.com advertisement. I thought I was ordering from a normal ticket site. But when I completed the order, Order number *******, I didn't receive tickets but only a notice that they were going to buy the tickets for me later and send me the tickets by 7/24/22, only 2 days before the concert. I was surprised and looked around online and discovered many, many, complaints about TicketSales.com, including many on the Better Business Bureau BBB site. Most say the same thing, that they didn't understand the terms and some that didn't get the tickets on time. I got more and more worried about waiting 5 months to receive the tickets, and worried whether I would ever receive the tickets, but when i went back to the TicketSales site, all the info there said that all sales are final. Then my friend went and bought himself better tickets than mine from a normal ticket vendor site, and they cost less than half of what i paid TicketSales.com. Also, he received his tickets right away. I contacted TicketSales.com on their chat app and asked politely and repeatedly for a refund, but they politely refused and then eventually they ended the chat saying that their answer was final. I filed a complaint with the Better Business Bureau and saw many similar complaints. Complaint ID: *******

It was okay to be honest. It wasn't great but it wasn't horrible or the worst. Kinda nervous but not one

Bought ticket to Musical, got the "email" to accept ticket, when I clicked on the link it says there is no tickets. Reached out to support twice and they tried to resend me the same email, then they just disconnected mid session. Paypal didn't help at all either, never using Paypal to pay again.