TicketSales.comReviews 2,212

I bought 4 tickets on May 9th from ticketsales.com. This Company ADDED $342.20 is BOGUS SERVICE CHARGES AND 6.95 EMAIL FEE. In addition they NEVER sent me the tickets! Ticketsales.com is a PURE SCAM! I tried calling them and emailing them. NO RESPONSE FROM THIS COMPANY! Simply a PURE SCAM! Don't make the same mistake I did! THESE PEOPLE ARE CROOKS!

They seem to function as a broker for people or companies selling tickets. This requires them to transfer the tickets electronically. We were unable to access our electronically transferred tickets leading to at least one hour of IT troubleshooting and phone calls, and still no tickets yet.

I would avoid them in the future if at all possible.

I bought tickets thru TicketSales in December for a concert in July. Never received my tickets. Made 4 calls to these folks - their tel-prompt system is a total scam. Only way I got to a live person was go thru the "buy tickets" options - then was transferred around. Three times was told my tickets would be transferred to TicketMaster - NEVER WERE! Missed the concert. No refund offered. DO NOT USE THIS FIRM - EVER! Their total lack of Customer Service is only surpassed by their total lack of performance!

Ordered 4 tickets didnt notice the small letters ea for 4 tickets. Order them thinking that 4 were the total amount. THEY WILL NOT REFUND! Total rip off!

I purchased tickets to a concert at Chateau Ste Michelle in Woodinville, WA. The tickets were paid for on May 27th, 2022 with a concert date of June 16th, 2022. I received an email acknowledging payment and saying that I should expect an electronic transfer of the tickets by June 10th, 2022. I never received the tickets electronically or physically. I contacted ticketsales.com the day of the concert and they said they attempted to reach the seller and have them transfer the tickets but there was never a response and I never received anything. They told me at that time they would conduct an investigation that would take three to five days. I called back yesterday, June 23rd and was told that they are only a secondary provider and do not provide refunds unless the event is completely cancelled. So I paid $244 for these tickets which were never delivered, did not get to attend the concert, and they are refusing to repay the $244 even though they did not provide the service the money paid for.

I very much wish that I had read the reviews for this site before trying to purchase a parking pass at Jones Beach for a DMB concert. I spent $115+ for a VIP parking spot. They sent an email with a link to accept the parking pass on Ticket Master, but when I clicked accept, nothing happened. I spoke to Ticket Master and they confirmed that there was nothing on my account to accept. Oh, and according to Ticket Master, parking passes are generally not even transferrable. Ticket Sales sent another link, but this time when I clicked on it I got a message that the offer had expired or been withdrawn. What? I paid for the ticket, and did not receive any refund on my credit card. Plus, it was still days before the concert, so how could it have expired? After repeated attempts to resolve the issue, with each time being told that I had to accept the ticket on Ticket Master, even though I kept telling them there was nothing there to accept, customer service just stopped responding to my emails (although Ticket Sales keeps emailing me with special "offers" for other events). I guess they plan on keeping my money, even though they never delivered my parking pass. Unbelievable gall on their part, and one hell of a way to treat customers. Avoid at all costs.

Scam! Run! And they post fake reviews. Lots of broken english. And somehow they have 5 star reviews with single words like "horrible", "worst", and "no". So it seems they have a way to turn the 1 star reviews into 5 stars. So dont trust their reviews. Especially on their website. Shady! They should be shut down!

After buying $494 worth of tickets for a baseball game I called within 30 mins to ask them to cancel my purchase because my guest that were flying in had their flight delayed and we're not going to make it in town in time for that game. Did not care and no refund nor credit. Will NEVER use this company again and they clearly don't care about customer service.

I accidentally purchased a ticket from them (had several tabs open on my computer). Noticed it within minutes and contacted customer support. The first representative just disconnected me from the live chat. Contacted them the second time but they keep repeating the same thing over and over again saying how sorry they are but in reality not trying to help. They did not answer my question I asked like 3 times and did not provide me with a refund mentioning (for sure) their terms and conditions that their site even does not make sure for people to read.
I will try to file for a chargeback.
After I was refused a refund, I went on the site for the concert I purchased tickets for and the tickets this company sells are 20% more expensive.
I would not recommend them to anyone

Just make sure if you do puchase anything from them that you don't need to contact them because THEY WONT get back to you. I purchased tickets for a show months ago and then lost my copy of my tickets. I sent them multiple emails asking for assistance with this but never got a response. So if you want your tickets marked up in price for nothing in return then yeah, TicketSales is right up your avenue.

They use a phony knock off web page of your local event page and charge double the price in American than it would cost you normally. There out to screw people and that's it.

I am extremely unsatisfied. I have spoken with 2 customer service reps and neither will refund me for tickets I purchased today. Absolutely ridiculous

Ticket prices are 50% marked up from ticket master. Don't buy your tickets here! Accidentally purchased tickets here and 2 days after realizing my mistake could not cancel my order and get a refund.

I bought tickets from TicketSales in December 2021 for a show on February 22,2022. On February 2,2022 TicketSales emailed me as the show had been rescheduled to May 26,2022. The email also said the tickets would be delivered 2 weeks before the event. On May 2nd, I received an email saying the tickets would be delivered 2 days before the show. I then received three more emails about the ticket delivery being delayed further. I contacted TicketSales on May 26 (the date of the show) as I hadn't received the tickets yet, and was told that I would get my tickets at least 2 hours before the show. So I waited... and waited. I contacted TicketSales 30minutes after the show started because I STILL didn't have any tickets. It was only then they informed me that the show had been cancelled. They initially tried to give me 'Store Credit,' but I insisted on a full refund, and they eventually agreed but wouldn't give me an approximate timeline. Out of curiosity I looked up when the show was cancelled - it was cancelled on February 26,2022 - TWO MONTHS PRIOR. TicketSales basically gaslit me up until the time of the event, and held my money under false pretenses. I ended up calling Visa and issued a dispute because I was doubtful that I would ever get a refund. I guess Visa agreed because they processed it right away. TicketSales.com is 10/10 a Scam.

They do not send you your tickets. It has been 3 months. They will not cancel. This is a total scam. Do not buy from them.

This digital ticket scalping service overcharged me 50% on ticket price and processing fees. They stated tickets were limited and in high demand. Neither was true! The venue had plenty of tickets available at their retail price. And since this is a 3rd party resale scalping scheme, none of these overcharges go to the venue or performers.
As soon as I received the charges, I immediately called their Customer Service and was told there's nothing they can do. Then I submitted a written compliant to the customer service site and haven't received any feedback. I put a hold on my credit card charge but based on other reviews, have little faith they will say do the right thing and reimburse the overpriced charges. I plan to continue to share my frustrating experience online and with others, in the hopes others aren't scammed like I was!

BE AWARE! This site transfers tickets through TicketMaster. I was unable to access my tickets over the weekend due to an error and neither ticketmaster nor ticketsales got back to me. I was unable to attend the concert. I took screenshots of the error and called ticketsales the following Monday being assured I would receive a refund - never received it and when I called back they said their investigations team denied the claim. Do not buy through this site - go directly to the concert venue - don't waste your time or money!

I went to purchase tickets for my son for a baseball game and somehow ended up on this site. Unfortunately they sent me the wrong date! And overcharged by $35 dollars. I called to sort this out and they were super rude (Victor). Horrible customer service. Please don't use them!