TicketSales.comReviews 2,212

I was checking pricing of an event. There was no final final pricing like other sites, ie ticket master, vivid tickets etc. they just charge and don't disclose. Then their customer services has no authority to do anything. I will never never recommend them they are frauds without a truthful disclosure.

I believe this is a fraud. I'm told no refunds, no one answers the phone, and the tickets were double the price on the main website. I'm also told no tickets until right before the event. I should have researched before I purchased. Not happy at all.

I was comparing two sources for the same location tickets for The Nutcracker play. When I filled out the info for Ticketsales.com, they failed to give me a summary of the total cost including their fees before placing my order AND their policy is no ability to cancel your order. I was not upset with the ticket price or even their fees (which at 30% I feel are exorbitant), my issue was not disclosing them before accepting my order. I contacted them and they gave me nothing but "happy talk" about reselling them. Stupid. It cost me $60 more than the comparable online source. They don't deserve my business ever again. You?

They charged DOUBLE what the ticket was worth. I followed links from the venue's website and was lead here without realizing it. Shady AF.

Not only was the chat unhelpful when I did not recieve my transferred tickets but after i was "helped" i recieved multiple emails saying my tickets "had been transferred" when clearly they just sent me that so I wouldnt bug them until my concert and realised I had NO tickets so it would be too late. SUper unreliable emails and trust from them. No accountability, blaiming AXS for the error when I called AXS they had no information because nothing had been sent to my account or to them. Horrible resale site, DO NOT USE.

Over $115 in service fees that were not forthcoming until AFTER ticket purchase. I opted for email tickets & got an email saying Id get tickets 24hrs prior to the show. For a $177 ticket which this company turned into $258, I have little faith that I will receive an actual ticket. When using ticketmaster you immediately are emailed your tickets. Its just a barcode. How on earth can you not have that sent to the customer? I cannot get a hold of anyone there to reassure me. I feel scammed. Opened a dispute with my credit card company.

Just reported them to the authorities and will be contacting Visa to cite this fraud. Stay far far away from this company or likely a few dudes in their basement.

BBB rating is F, this is not an accredited company. They are a foreign company that does not have a legitimate company address - address listed is actually a Fed Ex. Do not do business with this company and if you have been scammed, file your detailed complaint with the Federal Trade Commission and the Better Business Bureau and your state Attorney General office to help bring light to this unethical website pretending to offer legitimate marketplace for ticket sales. They will take your money and literally offer no recourse or customer service to support a fair resolution.

I purchased two tickets to a concert at Tanglewood in June 2022. The concert was rescheduled to Sept 2022 because of COVID. In mid July we noticed that one of the two tickets was missing. I contacted TicketSales via Chat and they said that I would receive an email telling me how to get a replacement. Email never received. Contacted them today and got the same answer, the "team" is working on it and I will receive an email. I doubt I will ever receive the replacement ticket - I will take it up with Visa. In addition, these people charge a $ 50.00 fee on top of the ticket price AND charge $ 14.00 for shipping of two tickets, which were shipped one MONTH before the concert, so could have easily been shipped via U.S. mail at a fraction of that price. I will not attend any concerts at Tanglewood in the future if they are using these clowns for tickets. I wish I could have rated them with zero stars. BEWARE.

Bought tickets April 2022, concert is tonight at 7:00 PM tonight August 6th and we don't have our tickets it's 10:46 AM - I don't believe we'll get them due to the CSR repeats the same thing over and over and over again. You're guaranteed to get your tickets before the concert starts, We're 250 miles from KC and based on their continued broken promises that we'll get the tickets before the concert we're NOT going to go on their word. I would NOT recommend using this company. They say that they cannot contact the seller and we just have to wait - Their customer service is located in the Philippines & there's no supervisors, when asked to be transferred to the tracing department or someone that can help, You're told there's no one and that you just have to trust them and wait for the email to come in... I'd say I've been scammed - How does a companies like this operator in the USA - from the looks of the reviews I'm not the only one burnt by this company. This company NEEDS to be shut down.

I have reported this site to thehttps://reportfraud.ftc.gov/#/

Our concert was rescheduled due to COVID, and we could not attend the new date. They refused to exchange the tickets, and the theater did too, saying they could not guarantee the tickets were legitimate. And the insurance we paid for? Useless, because concert reschedules are not covered. No one would help us, and we were out over $300 through no fault of our own. DO NOT BUY FROM THEM unless you don't mind throwing away your money.

First off this company is the middleman between you and some random person selling tickets. They will not send you your tickets until the day before a show or the DAY OF! So if you have friends coming from out of town there is no way to plan your night because you don't know if or when your tickets will show up. So if you have to sell one you are completely screwed! Second, they sell you a general ticket for the section your in... so you may think your front row after paying $2300 but then they say no your between row a-m? That is also total bs. When you buy from ticket master you know where you are. Last this companies customer service is god awful! Have the time you get someone who cant speak English. You can also tell they are reading from a prepared script. I talked to 5 different reps and got the same bs answer every time. Then they transfer you because they do not want to deal with your issue. To sum it up you are better off buying from Ticket Master direct. I messed up and gave them a try I recommend that you don't do what I did and DO NOT BUY FROM THIS COMPANY.

In attempting to purchase 2 tickets to a venue, the amount changed to 8 tickets. While I noticed the change before confirming the order and changed the amount back to 2, unbeknownst to me, the technology again changed the amount to 8. Upon confirmation and the surprise notification that my order was confirmed for 8 tickets, I immediately called customer service. Juan M was very cordial but would not correct the issue and refused to explain why an order made within 5 minutes could not be reversed. Their technology is subpar and service is horrible. Furthermore, in attempting to resell the tickets, per instructions, numerous error messages appeared making it impossible to resell. STAY AWAY FROM THIS COMPANY.

Absolutely horrendous experience. I bought multiple tickets to a concert from Ticketsales.com after being redirected from Ticketmaster (note: I thought I was buying from a reputable company but ended up with this broker, I still don't know how!) I paid almost $500, but despite trying multiple times, I never received the tickets. I spent approximately two-and-a-half hours on the phone with representatives of this so-called company, who kept giving me the "good news" that my tickets were allegedly being transferred to me, and directing me to various websites and apps where I could receive them. Even had me set up extra accounts with alternate email addresses. Long story short, never could receive the tix. Finally, when I asked for a full refund, I was told that their TOS put the onus on me and that I would not receive a dime! I have a word for that, and it's called FRAUD. So here's what I did -- I opened a case with the Better Business Bureau and simultaneously with my credit card company. What do you know, a little leverage is helpful? Within a week's time I received a full refund and an apology. Doesn't do much to help me as I have multiple disappointed would-be concert attendees to deal with, and a LOT of bad feelings towards this company. I will never, ever do business with them again. If I could leave zero stars, I would.

Terrible company! Don't use this one. I bought tickets through this company, they took off more than they should. Looking forward to the concert. I also paid for the hotel, we are from another city, and before the concert, a week before the concert, they called me from this company and said that they did not have my places. They offered to either return the money or agree to other tickets to worse places and they will refund me 50 dollars. How could I not settle for the worst places when I had already paid for the hotel, took a vacation from work and waited for the concert for almost half a year? When I asked how they sold me tickets that they don't have, they couldn't answer me. Will never use this company again, be very careful!

Purchased tickets in December for a concert in July. Received an email on the day of the concert that our ticket purchase was not fulfilled. Would not recommend using this site unless you are ok with below average customer service.

I feel so ripped off. First, they charged $335 for a $179 ticket (which only became clear once the tickets were emailed for download). Second, they charage an outrageous $194 service fee. Finally, they charge a $7 email fee for sending the tickets, which costs them nothing.

Worse, I contacted the venue and they said there would be NO WAY to verify that the tickets are valid until we appear at the venue the day of the performance. Other reviewers have reported discovering, upon following just such a process, that the tickets in fact were NOT valid.

I've gotten my credit card involved. These guys crow about their prowess at defeating credit card challenges. We shall see.

I was stupid for not going directly to the event venue in the first place. Don't repeat my mistake. Avoid these scammers at all costs.

I bought some tickets to a Nascar race thinking that I was on the vendor site, when in actuality my computer had rerouted me to this site. As soon as I purchased the tickets, I realized I had made a mistake and contacted them (which was all but impossible) immediately, explained my situation, and asked for the transaction to be cancelled. It was literally 15-20 minutes after I made the purchase. They just stonewalled me, said no refunds. No customer service whatsoever. And the email of the sales summary I received does not even list my seat numbers, just the section and row. I read a ton of reviews on different sites and saw that hundreds of others had a terrible experience with this business as well, and I'm not even confident that I will receive the right tickets, or receive them at all. I filed a complaint with the Better Business Bureau and contacted my credit card company as well. STAY AWAY FROM TICKETSALES.COM.

Ticketsales.com is a total scam. You will not get your tickets, you will spend hours chasing them, you will be incredibly frustrated because their support sucks and you will be chatting with bots that will not help you. They do not offer refunds. STAY AWAY FROM THIS COMPANY!

If I could rate 0 stars I would. Ticketsales is refusing a refund for tickets that were never sent to me. Long story short, bought tickets to a show that got rescheduled. Venue re-issued tickets for the second event. Tickets reverted back to original purchaser (the ticketsales.com seller), and the seller never sent over the new tickets. Ticketsales will not refund the purchase even though I never received the re-issued tickets.

Secondary issue- for my initial purchase I thought I was buying tickets directly from the venue, not a third party re-seller. Their website is very deceptive.