Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
I'm glad I got to use this website it was easy to do and fun as well to see the process going really fast I'll recommend it for sure
Easiest and quickest experience with online concert ticket purchasing. Will definitely use this site.
This is a little more costly but better than having to pick and choose on the day of the game. My senior friend and I attend the game once a week. Go Rays we love you.
Not sure how this works dont know id we have or not please send ticketsthia confusing as hell
Go yankees we r out of towners
I have never felt compelled to write a review before, however, I am so angry regarding this website that I feel the need to speak. I am Canadian and was attempting to buy tickets to a Canadian sporting event. The website is not clear and does not indicate that the tickets are in American funds. I therefore have paid $357.70 for tickets that I thought were $258.51. In addition there were $60.00 worth of service fees. No response or help from phone calls I made to the website other than "All Sales Are Final". Avoid this website.
The price of my order was jacked another $70--unacceptable. That means that the my order was an addition 30% over the original price. I will never do this again! Gouge me once, shame on you; gouge me twice, shame on me!
I believe that while I was buying my tickets this website it was both helpful, efficient, easy to use, as well as organized
I am very happy i was able to find a ticket in a good price and i am looking forward to watch my favorite team in july, thank you so much!
Need a pick of place for my tickets. When will this be provided? Excited about the concert. Night out with the Boyfriend.
I could have purchased a 3rd ticket for what their service fee cost. $18 per ticket is ridiculous. They say their service fee is to maintain their website and excellent customer service... but almost $40 in service fees on two tickets is not really screaming customer service... but that's just my opinion. That being said, my tickets were sent almost immediately to my email account and in my hand within 2 minutes of the order. Doesn't anyone send a hard ticket anymore? I miss a good old ticket stub for my collection.
Good experience overall. Service fees are a bit much for the amount I was already spending. Would definitely use again if service fees weren't applied
My experience has been good every time I've used this site. I love my sports especially my Cleveland teams. The only thing I don't like is the fees that apply towards purchasing the tickets from seller. Thank you... Amber
It was easy to find online and understand all the instructions in finding suitable seats for the show. The ease of moving around the site was good, and the tickets were sent promptly for downloading within the hour. I felt safe making a payment for the tickets through this site, especially as I live in Australia. I would use this site again, and would recommend it to anybody looking for tickets to a show in New York.
The process was easier than I thought. I've ordered tickets and had them sent to me but never an emailed version. Very good experience.
I liked how easy the process was and how simple it was to receive my tickets. I am so excited to be going to see this concert suneday night it will be a blast. Thank you thank you thank you.
I already spread the word! Took just a few minutes & the tickets were in my email!
Thanks so much!
Easy to find great tickets and delivery system was perfect. I will definitely use this site again to buy Phillies tickets
I don't know when I will receive my tickets, but overall I had a great experience and hope to get my tickets soon. The prices were high, but who cares. I look forward to going to the kiss concert.
I don't have access to a printer and didn't realize receiving tickets through email was my only choice until it was to late. I wish it was clearer up front it was my only option.
Now I have to figure out how to get them printed.
About the business
Industry Experts Finding Tickets for Sports, Concerts, Theater
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members