Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Ordered tickets never received email confirming what to do next. I. e. Download tickets. Had to call four times to this place one you need adobe reader. No kidding second call need to be on your computer... Not! Her name was JoJo extremely rude I asked please listen I am the customer calling twice now because I didnt receive email. Every time I talked she would talk over me and then give a smart comment back. Please just listen I am not getting the email I would like to speak to a Supervisor. Click hangs up on me! Third try she really tried to help never got the email spoke to her manager still didn't work got disconnected from her. Fourth call went to my laptop to see if I got the email. No! Then finally I said can I give you a neighbors email. Yes we can try that! Four try's and then me telling them what to do! Unbelievable! Never again!
I had been searching to find good tickets to a nearly sold out concert. I was thrilled when I found them on Ticket. Expert. I admit the service was excellent as the tickets were available for download within minutes after purchasing. Unfortunately, this is when I noticed a $117.12 service fee had been applied to each ticket! Needless to say, I am very disappointed.
Thanks for the quick receipt of the tix. Appreciate the good service. Thank you. Looking forward to the game. First in years
Order tickets for the pbr finals in Las Vegas in nov. Still had great seats better than the other sites.
I don't know why the site is making me write a review when they cannot even send me the tickets I have purchased.
I ordered baseball tickets a week in advance. I received an email for my download within 10 minutes of my order and was able to print right away. Easy as Pie!
Wahoo! I'm excited to see Bruno Mars! I hope it's a great concert ;) This was a very easy and painless way of ordering tickets to an amazing concert!
They should send tickets on November 1st hopefully. I hope I get my concert tickets. Site seemed legit I think
Good Experience. Was very satisfied. I will purchase here again. Smooth and easy service. I will recommend this website and service to all of my peers.
I have purchased tickets through other sources and they were not as easy as this site. Only thing they do not mention is the handling/processing fees. I'm the one printing them on my computer using my paper and ink. This should be done away with.
Will buy again was a great buying experience. Found just what I was looking for. Will buy again was a great buying experience. Found just what I was looking for
So NOT impressed making payment in American dollars.
This is horrible customer service for Canadians, supporting Canadian talent and seeing a concert in Canada.
Very simple and easy to get the tickets then they sent me a 20 off code so it covered alot of the hidden fees yee
1) Fee of 7.95 just to download tickets, reported as tickets ordered. Extra "service fee" of $21.96 per ticket reported in last screen just before checkout without any notice of this fee previously.
2) Tickets delivered to me were NOT the same as ordered. (have to pull the chart to see if these are of equal desirability)
Ticket prices were comparable to others but fees were higher than most. Then they ask for review before I received tickets.
You have sent me just invoice, but not ticket. I would like to get ticket
Please send my ticket by email
This is a quick and easy way to buy tickets. Had no issues whatsoever. Would recommend to other people
I love how convieniet this is! Really enjoy it! Tickets were decent price! Over all experience was just great!
About the business
Industry Experts Finding Tickets for Sports, Concerts, Theater
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members