The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
This way of purchasing was "awesome." I didn't think it would be so simple. Service charges are pricy but am looking forward to my upcoming event - Go Texas Rangers!
The service fee is too high. I don't mind paying the $257.00 for the ticket BUT a $78.39 fee on top of the price? Why? I am also picking up my ticket myself at the WILLCALL window,
Shopped around for the best deal available. Could have paid a lot more for similar seats. Scored center field seats with great view of entire playing area.
Fast and easy, wasn't expecting the service charge to be so high, but whatever I was buying em no matter what!
US$ for a Canadian event? "service" fee of almost US$46 for 2 tix? US$7.95 "delivery" fee for "Instant download" which never happened? Waited 8 hours then went to their website to print the tix.
Directions confusing, says to confirm I received "my order", then they will be sent to me via email. Now I'm on "sitejabber"? Starting to feel scammed, not to mention the extra fees are ridiculous.
Finding the show and the seats was very easy and very intuitive. Would definitely use this site again.
Good ticket prices but the service fee seems too high. Otherwise easy and quick experience. Would shop around for better service fees before buying here again.
Purchasing tickets was easy and quick should be a great show. Thanks for all the help efficient delivery.
Thanks for a great time! We are looking forward to going to this concert. Cant wait to hang out in Bangor.
I loved the user experience on the site. You could scroll over the seats and you see where your seats are. Beware of the sticker shock on the fees, but worth it for how easy and secure it was. You can't put a price on an experience of a lifetime.
I purchased 3 $80 tickets.
My total was over $310!
That's over $75-85 in fees! That's an entire other ticket. It's bull$#*!. Charge smaller fees or give people options. I didn't have a choice but email delivery. So I was charged $7.50 a ticket for it! No free USPS no willcall. Nothing. No option
Purchase was very easy and tickets delivered quickly.
Buyer beware on pricing. This was for broadway tickets and although I knew tickets were expensive, I did not realize the number of markups and service fees that made $109 tickets become $260 each. There is no visibility to the original retail value vs the selling, and the $120 service fee is not even displayed until final checkout confirmation. Buyer beware...
Great and fast website. It has very convenient prices comparing with other vendors. I had other from them before and the delivery of the tickets got shipped right on time.
It was an easy process, took very little time. They make it easy to navigate the website and purchase tickets quickly.
Easy to find seats and quickly processed. There are help numbers that are easy to call if there are any complications.
I have received confirmation number. I have not received anything else. Have not received tickets. Have not received notification of where to get tickets.
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