Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Easy to purchase. Website easy to understand. Fair prices. Service fee unexpected since it was my 1st time purchasing tickets online.
We purchased Bruno Mars tickets, as the concert date neared I became nervous about delivery. I was told they would be released 48 hours before the concert, then I was told they would deliver 11 noon the next day, Now Im told that they would deliver 8:00 the same day. With no tickets in hand I spoke to a manager who is telling me they will deliver before the concert (get this 23 hours from now). I do not recommend Ticket Expert and will never use them again.
I'm just waiting to get my tickets. I don't like that I have to give a review before receiving what I payed for...
Amazing job did tremendous wow cool sweet dope crazy fast and easy fast delivery goingti be a good game so happy did this for my friend
$15.00 PLUS $6.99 PER PERSON IS A LITTLE STEEP CONSIDERING WE ONLY GET A PIECE OF PAPER. TOO MANY ADDITIONAL FEES. ENDED UP PAYING ABOUT $100.00
FOR TWO $29.00 TICKETS. HOPE THE SHOW IS WORTH IT.
As subject stated, there's an outrageous $15 fee for paperless tickets, on top of the $15 service fee! And there was no option for anything else since I bought the tickets on the day of the show.
THIS WAS THE WORST CUSTOMER SERVICE IVE EVER RECIEVED. I FIRST WAS GREETED BY A NASTY GIRL FROM THE START. THEN THE SECOND TIME I CALED I ASKED TO SPEAK WITH A SUPERVISOR AND THEY KEPT ME ON HOLD FOR OVER 15 MINITES I THEN CALLED A THIRD TIME TO BE REFUSED BY THE SUPERVISOR TO SPEAK WITH ME ABOUT THE TROUBLES IVE ENCOUNTERED. THEY ALSO DONT GIVE YOU THE RIGHT INFORMATION. I HIGHLY SUGGEST TO NEVER USE THIS SITE BECAUSE ALL YOULL GET IS NASTY PEOPLE WHO LAUGH AT YOU WHEN YOUVE HAD ENOUGH AND DEMAND TO SPEAK WOTH A SUPERVISOR. Never will I use them again myself
My biggest beef is that at the end of the order you tack on service charges that are 20-30% of the ticket value and another $8.00 to send me the ticket so I can print it? RIDICULOUS! SO I PURCHASED 2 32.00 SEATS AND THE TOTAL WAS $117... Why don't you just sell the seats for the total price? This sucks...
We would of liked to have our downloadable tickets sooner than 10/16/18. But it was a very simple process for ordering.
Ordered 2 tickets online to FSU game. Never got tickets! Called this morning at 8am got a nasty woman. Called back got Bob who transferred me to a closed ticket office. Called back got Bob again. Finally reached a person (who said only 1 in office and swamped with calls). Said I would get my tix in 15 minutes. Game starts at noon and I will miss tailgating due to this crappy service. I will not ever recommend or use this poor service again.
Ok so far well see if I get laid, but it is Bob Dylan so she should be very great full and excited to see a ledgand and show her appreciation to me
Shouldn't have to fill this out to get my order. Annoying. Really annoying. Shouldn't have to fill this out to get my order. Annoying. Really annoying.
I bought these tickets as a birthday present and would have liked to know the exact seats I was getting before I bought them... Very expensive transaction fees..
About the business
Industry Experts Finding Tickets for Sports, Concerts, Theater
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members