Tickets.Expert Reviews Summary
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Good service overall but a bit confusing in trying to print my tickets I think maybe I'm not tech Davey enough
Easy to use, took no time at all. Over all pleased with my purchase. Dont like that I have to leave a 100 count message
Found good tickets for a decent price. Found, purchased & downloaded tickets with no problems. First time user but may return in the future if I need quick seats somewhere.
The process was extremely easy and will most likely use this website to purchase more New England Patriot Tickets and other events.
Satisfied with the service. It was easy to find what I wanted; the checkout process was smooth. Delivery could have been quicker. I got an email for delivery confirmation before the email that actually contained the tickets.
This website is a SCAM. They have you enter your address and card info then say "we are not charging you until you review the charges on the next page" then they charge you anyways! They don't pick up the phone and if the event is cancelled or you receive tickets that they have sold multiple copies of (cause they do that). They make you get it on the event locations letterhead (which the venue won't do)! STAY FAR AWAY. Worst customer service ever you won't ever hear from anyone again. Will fraudulently take your card information! SCUM BAGS
My first time. Great Service. I´ll hope the download works. The delivery date is 12/04/17 and i asked the team, if i can get the tickets earlier. Know i´ll hope that goes the right way.
My first time using this site and it was great. Easy to find games and tickets. Right from my phone on the go. I love it
Great service. Great prices. Will use you again for all ticket needs. Site is easg to use. Thank you for making it easy to see a game and not hassled and pressured to spend more money.
It was a great experience shopping with ticket experts, I received my tickets with no problem or hassle unlike other places I tried to purchase my tickets from good job
Started looking up Ed Sheeran tickets for September. This was one of the first sites to pop up. So far so good. Now I'm trying to confirm my purchase. Not sure why I have to go through this process.
I purchased my tickets the morning of the event. I was unable to download the tickets with the link that they had sent. I was on the phone with their support line and was still unable to download them. I was unable to make the game since I could not get my tickets. I called them wanting a refund and they told me that there was nothing they could do. I was so excited to be able to take my son to his first basketball game and was not able to. Purchasing tickets to an event should not be this much of a headache and long process. Also, the supervisor I spoke with was rude and did not seem to care at all. I will NEVER purchase tickets with Ticket. Expert again and hope you do not make the same mistake!
Took a little while to get to download and really expensive A friend talked me into this. I hope I like it as well as she promises I will.
Easy steps, confusing delivery process. Have to leave a review to view your purchase? Not given option to Receive them other than electronically
Very good service, offered tickets when the event was still unvalaible. I am recommending tickets. Expert to all my friends. I look forward to the venue. I was unhappy with the service fee but it will pay off when I get to go to the game.
I had purchased New England Patriots tickets in June through this site. In September ticket expert discovered an issue with our tickets and contacted us. They arranged new tickets for us for the same game and even wrote a letter for our bank explaining the situation so we could get our money back from the first fraudulent tickets. They truly went above and beyond so we could attend last nights game. Thank you.
There was no seat assigned and it took the ticket people at the stadium 20 minutes to help me find out with process of elemanation. Who didnt vet tix yet. So very bad experiance
Easy to order but expensive due to all of the service charges and charge to hold the tickets at will call.
Good good good game time game play for me too good game time for me to get done with my kids and they have been doing good things for all of the people who are going to take care of me and they are doing good
About the business
Industry Experts Finding Tickets for Sports, Concerts, Theater
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members