Overview
Ticket Offices has a rating of 1.8 stars from 210 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ticket Offices most frequently mention customer service, live chat and concert tickets. Ticket Offices ranks 337th among Tickets sites.
Spent $900.00 on tickets 2 years ago. Tickets were misplaced and concert is finally happening. 10 calls to their office to hear they are working on it. Did absolutely nothing. Once they have your money you are screwed. 0 stars.
Posted a review about 2 weeks ago about not being able to receive a credit or even talk to someone about my issue. All you get is a computer animated response, even to my last post, promising to "look into this matter at this unprecedented time". BS! Haven't heard a peep. Scrolled thru other reviews, and everyone with an issue gets the same response
Hi Adam, please send us your name, email, and order # via private message so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
I bought 4 tickets to Tim mcgraw. Concert got cancelled and they still have not refunded me. Been over a year. I've tried to contact them multiple ways but no luck. This is terrible customer service and support.
Hi Chat, please send us your name, email, and order # via private message so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
Ordered tickets. Never received them. I have called, messaged, live chat to no avail. I cannot get anyone on the phone. Have to now dispute the charge with my credit card company. Do not buy from them
Anybody hear about the pandemic that hit the planet? Most, if not all major companies have made adjustments to accommodate the limitations created by the pandemic. This company simply refuses. I have called multiple times trying to either exchange or refund my tickets and all they do is argue. Their customer service is horrible, they keep interrupting me and refused to escalate the situation. I'm leaving terrible reviews anywhere I can and will never use this company in the future.
Hi Liz, thank you for reaching out. The impact of the COVID-19 crisis has been devastating for many, and we remain committed to our customers during this time. Please send us your name, email, and order # via (private/direct) message so we can further address your concerns.
They refused to provide a refund for tickets purchased in 2020. Almost 2 years later we received an email offering a refund if we contacted them within 7 days. However when we tried to call the number provided it was very difficult to get through to an operator. We missed the deadline by 48 hours and only then were given a credit towards another event. They had our money for almost 2 years but only gave us 7 days for a refund. We did use the credit towards another event, however we could have gotten much better seats for less using a different website.
Hi Mary Ann, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please DM us your Order ID and email address and we will respond with the next steps. Thank you.
The fast and efficient service has impressed me. Within an hour, the ticket was sent to me. A secure and reliable website for purchasing tickets to various concerts near you from your place. Effortless process. Also, the great deals and discounts are provided which are cheaper than other.
This company is an absolute ripoff, I purchased tickets to a yankee game that was postponed to a date I was unable to make. Ticket offices did a double shrug and said all sales final, better luck next time. So if you you are into gambling, go ahead, support this business.
Hi Nims, please send us your name, email, and order # via email at support@ticketoffices.com so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
Bought Billy Joel MSG tickets right before the pandemic. Then a reschedule happened. Then TicketOffices sent me new tickets. They didn't see right, so I asked them to validate them. They just kept shuffling me around to agents. Got to the venue and they were in fact, fake tickets. I've opened a case with TicketOffices, but they will not get back to me. Avoid these scammers!
Hi Robert, please send us your name, email, and order # via private message so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
When they are are on the phone with you they try and sell you better seats using there discount, yep
I should have red flagged then! Paid extra for the tickets then never received them the event got post lobed and still waiting for refund or credit
I am tell everyone do not use this sight the reviews they have must be false they cannot be true it's a a horrible service use another one
Hi, please send us your name, email, and order # via private message so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
The concert canceled because of Covid-19. They provided a "store credit" good for 18 months. I haven't been able to use the credit because their have been no concerts in my area. They should extend the credit it or refund. They has so far refused. $218 down the toilet thanks, Ticket Office.
Hi Stephan, please send us your name, email, and order # via private message so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
I am not going to say TO is a scam but they certainly do not have integrity. I started calling several days before my event and learned of an email address error. I was told over and over that the error would be fixed and my tickets would be delivered. After the event, I was told that those were merely requests and that they never claimed they would fix the issue so tough luck, it is your fault. Too many good ticket agencies out there, USE SOME ONE ELSE.
Hi Steven, please send us your name, email, and order # via private message so we can look into this matter. We understand your concern and remain committed to our customers, especially in this unprecedented time.
$$$ Compared to competitors like axs. Do not use! Shop around find someone else, they will charge you a huge extra rate for some bs extra device that is the same as anywhere else. We don't need deliveries, it's 2019.!
I used ticket offices for a outdoor venue in Saint Pete Florida and was charged a $166 for 2 tickets.
Come to find out from the actual venue website the tickets are worth 20 dollars! Then refused to help us when we questioned them. Supervisor's name ebony
Ordered tickets 9/21 and i just found out the venue still has tickets that are 110% cheaper. Pretty disappointing. Wish i had called there first. Now i am wondering if i will even get the tickets. They gave me a first name and a phone number of the apparent owner of the tickets, who did not answer when i called. Not feeling very good about this. No verified seat number which leads me to believe the tickets are not pre-purchased, and not directly connected to the real tickets offices. Feels pretty shady. If the tickets work out I will update this post but for now i must star it accordingly at 2, Mike H
I purchased my tickets to Rufus Du Sol on 11/7/2020 for the show happening TODAY at 8/11/2021. Don't mind that I missed out on selling these tickets for a profit of $600; instead, I STILL do not have the tickets in my possession. I was on the phone and chat with them for TWO HOURS yesterday and was falsely promised I would have my tickets. "We stand by a 100% buyers guarantee" is all I kept saying. Well now it is the day of the show and I am back on the phone again to get my damn tickets. Utterly insane that I purchased these tickets 9 months ago. I am now sitting here waiting if I will even go to this show and have already asked someone to go with me.
DO NOT USE THIS PLATFORM. I will never, ever again think twice about it.
Hi William, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please email us your Order ID and email address at support@ticketoffices.com and we will respond with the next steps. Thank you.
These guys charge huge mark-up on concert tickets. Purchased two, $100 tickets and paid $265. They have a strict no-return, no-exchange policy. Their customer phone line is loaded with pre-recorded answers --- it's difficult to get to a human, and when you do, they're of no help. STAY AWAY!
Flashy and super easy website to purchase from, however it is misleading with both the cost and seat selection.
Email receipts didn't disclose breakdown of prices. Found out later (had to go through their website and type in confirm # and email) that I paid $50 for $20 seats, they also tacked on a $35 service charge and a $7 "email ticket" charge. My bad for not looking into company. Won't happen again.
I ordered tickets for 110 and was charged almost 72 dollars in fees that were not itemized in final billing OR the receipt. When I called they said its the only way they make their money. Ridiculous. Would NEVER use this site again.
They pinged off of a box office number, represented themselves as the box office venue, provided no disclaimer that they were resell tickets being sold, over priced by greater then 50%. Total scam! Don't ever use them!
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- Chicago, IL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please DM us your Order ID and email address and we will respond with the next steps. Thank you.