Re: Order #*******
Update on 1/13/21
I have CALLED THIS COMPANY MULTIPLE TIMES NOW. Each time I am told they will process my refund to my paypal account, then the "customer service agent" tells me they need to check with the team that processes that and placed me on hold for 30min - 3 hours and then hang up on me. THEY WILL NEVER ACTUALLY HELP ME OR REFUND MY MONEY. Their phone number customer service is a JOKE!

12/22/2021
After SEVERAL attempts since the 12th of December, I finally reached someone through their phone number. I was told that they are "processing". A refund. When I asked for email or mail documentation of the refund process and timeline they gave me a runaround staring that they "couldn't" send me anything and then said they wouldn't. The customer service agent was incredibly rude and spoke over me the the entire time. Repeating that it would be 7 days that the refund would happen in and then told me it was 7 weeks it would happen in. Then he told me it would be done on the 30th of this month. When asked about speaking to someone in the department processing the refund or a manager or someone who could help me with getting the documentation I needed, he again REFUSED to answer my questions and talked over me stating rudely "It's a process and you will wait." All I am asking for is an email documenting the policy and the timeline for when the refund will happen.

This company is WILL STEAL YOUR MONEY and you will be left dealing with trying to get it back and filing a dispute or counterfeit dispute with your bank. At this point I have NO other choice but to file that, as TicketOffices.com is clearly a SCAM and they are selling fake event tickets for dates the shows aren't happening on. They stole $700 from me. The WORST unethical company I have ever encountered.

Also they will respond to ANY post with the same cut and paste "Message us to help you" and NEVER follow up on it!

Warning, you will be scammed! Dontttttttttttttttttttttttttt do it?
Lost $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
I lost $$$$$$$$$$$$$$$$$$$$$$$$
Zero support

I went to the Borgata Casino website to purchase tickets to the June 2 Ringo Starr and His All Starr Band concert.

I scrolled down the purchase tickets and was brought to a display of the theater and available seats and ticket prices. Never one, never, did anything gave me any indication I was still not on the Borgata Casino.

We even went to the effort of calling the Borgata using the number on the website and we connected to their events center and they gave us a recommendation as to where to sit. When they picked up the phone, they identified themselves as the Borgata Casino.

So I purchased tickets based upon the very clear belief I was purchasing them from the Borgata Casino and no one else.

When I got the tickets via e-mail, they didnt have my name on them but instead they had Jake Klay.

When I contacted the Borgata Casino to ask them to resend the tickets in the right name, they told me they had not sold the tickets, but a scalper site - Ticketoffice.com had, and that I had been charged 4 times the actual cost.

According to Borgata Casino, when I clicked on the link to purchase tickets I was redirected to Ticketoffices.com without my knowledge and I was changed 4 times the actual ticket price!

When I called Ticketoffice.com they told me basically tough I should have been aware that their website even thought it had the exact look and feel of the Borgata Casino website, was in fact not the Borgata Casino!

They not only charged me 4 times the cost of actual tickets, they also charged me $180 for a service fee which exceed the cost of the actual tickets themselves.

No mater how many times I called back to resolve the issue, I could not reach anyone.

When I tried to use their on-line chat option, I again was told tough - I should have know I was buying from a reseller

The Borgota response to the whole issue reminded me a the scene in Animal House basically it was Face it; you F**ked up, your trusted us by clicking on a link they gave me on their website!

They frankly didnt care

Even today, if you call them, they tell you you can buy tickets on their website, but when I pressed them, they freely admitted they send you to reseller sites, but never tell you. When I talked to them on the phone, they told me never to use their website to buy tickets, but to go to Comcast directly but when you call the Borgata Casino, the answering message tells you to go to their website to buy tickets! So they know there is an issue and have done nothing about it.

So both the Borgata Casino and Ticketoffices.com scammed me.

Lets be clear, absolutely clear, never once did I think I was buying tickets from anyone but the Borgata Casino. Ticketoffice.com masqueraded at the Borgata Casino website - this was out and out fraud, and Borgata Casino enable that fraud by putting the one and only link on their website for this show to Ticketoffice.com, knowing full well you were supposed to go to Comcast.

Dont buy from them. Ever!