Ticketmaster

Worst experience with ticket master. We got the wrong tickets and they will not refund us even though it was their mistake in the first place. They make it impossible for you to refund any sort of tickets even when it is not your fault. I am disputing the charges on my card though due to the fact that they never gave us what we ordered. If possible try not to ever go through ticket master.

Do not buy tickets thru Ticketmaster. The customer service is terrible. The Worst. They take zero responsibility for the sale of the tickets. They speak to you rudely and with little or no respect They state they are the middle man and do not own the tickets. But yet they take your money and then wait as long as they can to refund you. They LIE and deny responsibility. I've been waiting months for my refund and still have not received it back. Oh yeah it's over $2000. I will buy directly from an event in the future I will NEVER go thru Ticketmaster again for anything.

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I purchased tickets through their website. Concert was cancelled and Inwas notified by then nothing needed to be done. When I called to ask about refund that is where the 'fun' began. They told me i had to contact the person who transferred the tickets to me? HUH? I just followed through with what one of their chat line agents old me to do. Now seems 3rd party sold me the tickets.
There was no indication of this when purchasing or trying to download to my phone. My credit card company cannot even verify who has charged me $185 US funds.
Fraud fraud fraud!

I will never buy tickets through ticketmaster again. I know I purchased the right tickets when I was ordering but they gave me tickets to a venue that is a 21 hour drive from me. When I called them they were less than helpful. They try to make you feel like everything is your fault and that this somehow means you deserve to be out the money they stole from you even though it was their mistake. They refer to their policies and procedures (like everyone sits down and reads them and like a lot of good websites dont have the same ones for liability purposes but then have good customer service). I spoke with 3 different people about the issue and every person told me different stories and contradicted each other. They scam people and have turned a lot of people, including me, off from ever purchasing concert tickets from them again. I highly advise you buy your tickets elsewhere!

I did my due diligence with securing my tickets at least a couple of months in advance only to get to the venue where we that the event was cancelled. We traveled an 1.5 hours from this event. We received not one notification from Ticket Master that the event was cancelled. We were so disappointed. I'm still waiting on my refund to my credit card. My advice to Ticket Master Buyers, double check on event at least a week before your event. Good luck

I received a gift card from my sister for Christmas, and it's proven to be a nightmare to use. I've tried all week to redeem the gift card on an event with no luck. The online documentation for redeeming the gc shows a button to apply the gift card code which does not exist in the checkout UI. The customer service phone number tells you to submit a ticket online and then automatically hangs up, but to submit a ticket you need to have already placed an order to have an order reference. I work in software, so understand and appreciate that bugs can occur. BUT, it is unacceptable to have ZERO path to contact support without an existing order. What a terrible, terrible company. I will NEVER use Ticketmaster again.

I have two tickets for a show coming up in 4 days. My wife had a accident and broke her hip. I called to get a refund. Ticket master would not give me a refund. I asked if I could transfer or sell the tickets. The woman at Ticket Master did not know. I asked if I could talk to someone who might know. The woman at Ticket Master hung up on me and left me hanging. With this type of customer service I can not recommend this company to anyone.

Tried 3 times to purchase tickets for a concert using different devices due the poor tickrtmaster ordering process
No way to get any assistance from horrible company of high fees and high prices
They should be ashamed of themselves!
Disgusted!

Sold me tickets for Cotton bowl. Paid them Almost $1000. They never delivered the tickets. After multiple emails and many phone calls, their "customer service" reps kept putting me on hold, then telling me that "All resale ticket sales are final". They refused to refund my money, refused to provide tickets of any kind. Had to buy tickets from another source at the very last minute. The Game was on the Dec 31'st, now it is Jan 3rd. I guess their definition of a sale is that they have your money, and they decide at their sole discretion if they feel like providing them. I've done business with them for decades, but never again.

BBB complaint has been filed. Charge has been disputed. Further legal action is being considered.