Ticketmaster

Customer service is beyond useless, getting a refund is nearly impossible, they constantly give you the run around. I had to sell tickets due to a concert being rescheduled 3 times and just not being able to make it for the new date. I sold THROUGH Ticketmaster where the tickets were bought and still had to fight for over a month to get anything done. I STILL haven't been refunded my money even though the tickets sold the day I listed them and can't ever get any help on the phone or chat line. Do not buy or sell through Ticketmaster. THEY ARE THE WORST.

Terrible trying to buy tickets through Ticketmaster platform.
Their systems are not compliant with the phenominal layers of seciruty that credit card compies require to put you through. Spend minutes going through all the procedures to be told "transaction declined"
Have been told, quite categorically, its not the card operator and you cannot soeak to anyone at Ticketmaster……oh, except on a premium rate number, no email or customer service.
Then to add insult to injury, you get your 3rd/4th choice (cos you keep having to find new seats), and Ticketmaster charge £7.50 a ticket service charge.
So paid £37.50 for 5 tickets in NOT my preferred seats and spent a very frustrating 35 minutes for the privilege……. Very unimpressed

Super difficult to contact them through mobile app, use web based interface. I had minor complaint that upgraded parking for concert was not honored and it was like shouting into a void... noooo response (the bot response said 3-5 days), repeated request for small refund over a week later and... you guessed it - nooooo response. They are great at collecting exorbitant fees it is just the buck stops there. Ethically and professionally subpar. I will pay MORE not to use them again.

Ticketmaster never did deliver our tickets to the Shania Twain concert in Las Vegas on June 11,2022. We had contacted them several times in the days leading up to the concert and were always told "We'll get back to you." So we had to purchase more tickets that night AT the concert. So we ended up paying double for tickets! What a way to start our vacation! If I could give them less than a 1 star rating I gladly would. DO NOT USE TICKETMASTER.

StubHub had to refund our Blackhawks tickets for tonight since seller TicketMaster apparently resold what was previously accepted by us, with tickets previously visible on phone, and kept telling us they didn't recognize our email which was always used.

Viewed tickets for Aladin for 2nd of Dec. Site bugged out and i ended up purchasing tickets for 3rd of jan. Only spotted this when got the email. Immediatly emailed back to say this was a mistake. Tried to buy tickets for the right date on ticketmaster again but kept seeing error. Went to the boxoffice in theatre and picked up the same tickets. No reply to my email. Followed up via chat. They will not refund the tickets and have robbed me of $250. Extremely unhappy they have ruined mt holiday. If you can avoid ticketmaster when ordering tickets do. Thry have told me to sell them but i keep getting an error on their site when doing so. No support or help to resolve this.

I bought 2 tickets to Machine Gun Kelly for my wife's birthday online over a month ago. Paid like 400 dollars. Everything was good, I could see the tickets, my wife was pumped. All of a sudden the tickets completely vanish in my Ticketmaster app and then on the website as well. And there's is nothing I can $#*!ing do about it. Bc none of the phone numbers work, they're just a busy signal. The only thing you talk to is an automated no reply email telling you someone will contact you in 24-48 hours. And no one does. The only thing I have is screenshots that I took showing the seats and confirmation number. The transaction on my bank statement. And no actual tickets or instruction of what to do so it looks like I'm just $#*!ed out of 400 bucks. It is now my life mission to go above and beyond out of my way to make sure every person I ever come into contact with knows how $#*!ty and a scam Ticketmaster is. And how much of an idiot I am for ever using them. $#*! you ticketmaster. I hope someone blows up your headquarters. With you all inside of it.

The Ultimate Soul2Soul Experience -Section 104 Row 1 Seat 1,2. The best tickets a person can get. No better tickets available. Quality seats are going for nearly 10 grand with scalpers. Ticketmaster tells me I can't get a refund but I can transfer, which is different than their stated policy for this type ticker. The Second email says that now I can't do either but I can sell to a family member. All that I want to do is give to a $#*!ing family member (for free). But these halfwitted, double talking jerk offs can; t get their policy or facts straight. More or less, they are making sure no one can use the ticket so they profit and have to offer nothing in return. Sorriest bunch of morons I have seen in some time.

Terrible! Never buying from them again! First of all, my husband and I both got COVID so when I tried to call them and explain the situation, they don't even have an option to speak to anyone- only email. On top of that, they made me think if I purchased Allianz insurance with my tickets, I would be covered in case of this very reason- WHAT A SCAM! They wouldn't accept the same credit card I purchased the tickets with and only wanted my routing #?!?! Crap service!

I've spent hours trying to book tickets I can sign in see my previous tickets but won't allow me to book new tickets says postcode is wrong well it wasn't wrong last time And who gives a $#*! even if it was your not posting the tickets No contact for Ticketmaster

It was almost impossible and diffcult to get into the website. Once in and managed to buy tickets after the 5th attempt, I am unbale to get back to the website to view my tickets nor to download them.

Purchaced. And resold my Dua Lipa tickets. MIiami Feb 9. For $599. Never ever got paid. They took my money. And never responded to my many many emails. You cant call them either. No other way to put it. Scammers!. Pay me.!

Customer service is non-existent! I had a legitimate reason to get an exchange on a ticket request and they flat out denied it.

Stay away if you can!