TicketFlyReviews 199

Had a code for a pre-sale. Didn't even allow me to purchase a ticket. Waited patiently for the next day to purchase and again the same problem. Does this website even work? The absolute worst in terms of communication. Sent question on twitter, no reply. Sent email, no reply. Calling customer service, been on for over half an hour and no response. Finally the phone rang twice and then they hung up on me. Absolutely Terrible. This company should just pack it up and pack it in.

I am a stay at home mother of a 22 year old autistic young man. I heard on the radio about the Breaking Chains Tour With Big Daddy Weave, Krowder and two other contemporary Christian bands. I bought two tickets at $150.00 dollars A PIECE! Yes. What was advertised was VIP Platinum tickets. This was to include meet and greet, photo ops and refreshments with the band and front row seating, IF you got there first! Printed off my VIP parking pass, which got me put way in the back of the fairgrounds standing in line behind the other first 100 people in line. NO VIP Line! No staff inside that could tell us where to go after finally getting inside the gate. All I got was a front row seat, which was completely incredible, but I had friends that paid 50.00 and were just a few rows back. I complain to Ticketfly and they REACH out to the Event Planners. They decide I don't get a reimbursement for one ticket. Was NOT asking a full refund, but this was fraudulent advertising at it`s best! I hope that these artists get these complaints and stop using you. Beyond disappointed.

I received an email that Justin Moore (Country Singer) was performing at the Silverlake Lounge. A PHOTO OF HIM is shown with the venue. I purchase two tickets and the next day, Ticketfly sends me this, "It has come to our attention that there has been some confusion concerning the support act Justin Moore. This is NOT the country singer, but rather (the other) Justin Moore.If you have any questions let us know."
I wrote back and explained that I wanted my money back and seven days later, they tell me "no" as he was listed as a supporting act. Ticketfly owned up to the mistake! But they don't want to make it right? I'll NEVER purchase a ticket again from this site.

TicketFly sold me tickets to a pair of seats for a May 4 M3 Rock Festival - seats 37 and 38. When I arrived at the concert that night, I found that seat 38 does not exist at the venue. I attempted to get help from 3 different employees of the venue who just told me "yeah, someone screwed up. Just see if you can find another pair of seats". So, on our own, we did find a pair of seats that were unoccupied, BEHIND the row we purchased in. But, even then, we ended up getting bounced MULTIPLE times in the middle of a music set by folks holding the tickets for one or both seats. I provided the explanation ALONG WITH PHOTOS to prove seat 38 does not exist. First of all, it was really difficult to get TicketFly "customer" support to even respond to my complaint. Then, they claimed they contacted the event sponsor, who refused a refund, stating that they'd offered us seats closer to the stage. That was a total lie (Merriweather Post Pavilion!). In fact, the venue employees acted as if we were bothering them when we asked for assistance. Oh, I will be reviewing the venue as well on that part. Told TicketFly it's unacceptable and that I will not stop until I get satisfaction. Also, contacted the venue. We should hold such HORRIBLE businesses accountable, even if it is inconvenient for us to do so. They believe they are above the law. Let's show them they are not. Otherwise, they'll just keep on doing it to others. I'm still waiting for a response as to whether they're going to force me to get "legal" on their behinds.

I can't figure out what the purpose of Ticketfly is. They're very nice and happy to be the face of a concert when it comes to taking your money, but when it comes to anything else, they act like you're speaking gibberish. They took me for $300 for a show that wasn't even scheduled yet, then when it was and I determined that I couldn't go, they refused me a refund, wouldn't let me transfer the ticket to someone who could go, and blamed it on the venue. Why is this middleman even necessary? Terrible. Just buy your tickets at the door or use Ticketmaster.

I was forced to cancel my credit card besides missing out on a special occasion concert my husband and I were looking forward to.

"Ticket fly.com" rigs the order to force the customer to make a phone call in person because the website kickbacks any orders. Customer support then "adds a processing fee because it is on the phone. This system allows them to have us pay it forward to them via credit card in real money.

After charging a total fee of $127, I was told tickets would land in my inbox "at the end of the month for accounting purposes".

Of course, I never received them & all recovery efforts were unsuccessful. Numerous phone calls to them went unanswered & my two emails were met with breezy auto-replies claiming to "reply back as soon as possible".

***Highly suggest you report them to the BBB.org website as well as to your unassuming concert sponsor***