ThumbtackReviews 1,568

I used thumbtack to find a landscaper. Dunn 2 perfection was good the first year. However at some point, their bookkeeping and communication turned very bad. I sent many emails that informed them they were wrong about me being behind on payment. They would agree and apologize. This happened at least 3 separate times. It got to the point I had to take snapshots of cleared checks and send it to them. Just this June, they abruptly stopped coming to cut our grass. My husband called and he was told they mistakenly thought we were behind. The woman called us back to say they would be out there that day or the next day. It took 3 days for them to show up and we received no call or email explaining why. The day after they cut the grass, I got another invoice saying I had a past due amount. What?! This was just addressed a few days ago on the phone. I promptly emailed and asked which month was in question because I was ready for a response. I had already pulled out all my checkbooks and went online again to take screenshots. I got no response. I sent that email over July 1st (7 days ago). I will send payment for one month of service and be done. Maybe I'll get a reply when they see the check is less than the invoice. That's all I ever wanted--a reply. Poor communication and questionable billing.

After several years of being a contractor listed on thumbtack. This is my opinion!
Their pricing schedule is all screwed up! They charge 4 credits or roughly 10.00 for a sub premium lead. By that i mean you pay 10.00 for a lead that does not include any contact info for the potential customer... No email, no phone number. Just a name and a genral area. Also the cost of the lead is not in anyway equal to the amount you could hope to make on the job. For example they charge 4 credits(approx 10.00) for a lead ( installing a tv on wall with no inwall wire concealment) that at best is going to pay 55 to 79.00 but then the charge 2 credits for a lead (complete electrical rewire) that has the potential to pay thousands of dollars.
I will also add that i get replies to only about 1 in ten leads purchased.
At one time thumbtack was a usefull tool in your tool box. That no longer is true. There price increase is designed to get the most out of the most popular services. Instead of being designed to get the most out of the most costly services.
If i could give advice to those in charge at thumbtack... It would be... to take some time a actually make some phone calls to your contractors and ask ( personaly) what they think about " cost of lead vs price quoted". I think they would be surprized.
To sum it up... Thumbtack is trying to get premium lead prices for refferal leads (leads where you pay. And they pass on your info). It is for that reason than i have greatly reduced the number of leads i bid on.
If i could give advice to contractors thinking about using thumbtack. It would be. Don't waste your money.

I am a studio photographer who has used Thumbtack for some time now to bid on photography jobs. Thumbtack lies about screening their job postings, as numerous ones never receive job status updates, quite possibly indicating the postings are bogus.

Thumbtack charges service providers for bids on the job request listed on their website. There is no better way to explain Thumbtack's ethically-challenged operations as the refuse to refund bid credits for job cancelled, deleted by Thumbtack or completed outside of their service.

Thumbtack's customer service is extremely bad and I can not stress any more then to never use their service. Thumbtack is in existence simply to gather revenue even by not providing the service the advertise.

Service providers should avoid them at all cost.

Drive way resurfacing. I recently had several drive ways resurfaced in a retirement community by Estes Paving co. Chris One of the owners was very professional. The hard-working and professional crew were thorough, timely and diligent in cleaning up the site daily. I Would definitely recommend this company to anyone needing asphalt paving. I was completely satisfied with the results. We will be calling Estes Paving for additional work In our community. Pat. BCVE.

We had our carpet cleaned here at Auto City Speedway! All Around Carpet Cleaning took on the challenge of cleaning our carpets. (We are a race track!) Paul was very prompt on his arrival time given for an estimate. His prices were very reasonable... We didn't have to wait long for an appointment to clean. He was very accomodating to our needs. AND... the carpet is now cleaned and looks FANTASTIC! We won't need to do any more "Comparison" shopping... All Around Carpet Cleaning will be our FIRST CHOICE from now on!

Mr. Thomassy was a complete professional in our house. We were doing some painting and I noticed an irregularity in the wall. I was concerned we may have had damage due to a leak, since tropical storm Colin had just come through a couple nights before and the house had leaked in this particular area a few years back. Mr. Thomassy was able to put our minds at ease by not only telling us we didn't have a leak, but showing us images on his thermal camera and comparing them to dry sections of our house and more moist areas so that we could see for ourselves. I would highly recommend AMVETPRO and their thermal imaging techniques. I would be shocked to learn of a harder working or friendly business that can you leave with complete peace of mind.

I was impressed! I had David, Jeff and Ed move my furniture and household goods on to a moving truck to go to Florida. They were great to work with, and did a wonderful job! They were careful with my furniture, and did an absolutely fantastic job loading the moving truck. There was not an inch of space between the boxes and furniture, tied everything securely multiple times as they went along, and I had NO damage to my house in the process. I would without question recommend this crew from Real Deal Van Lines. Nancy Lecours