Thumbtack

You see Thumbtack reviews by pros, we all dislike them.

I have been in business for more than 25 years, I know my client base. Customers that send requests through thumbtack choose the cheapest quote 9 times out of 10, then you see them complaining about the service. Well you get what you pay for. Only low quality pros bother with Thumbtack because it SUCKS! Leads are expensive, and people are cheap.

Stop whining about getting low quality service if you think the cheapest bid is the best! Thumbtack is too easily manipulated. They will get exactly $0 of my money. I know my customer base very well, and when people talk to me they know i come with experience and credentials. On Thumbtack it doesn't matter. I would love to say I feel sympathy for Thumbtack users, but I really dont. It seems to draw in low quality leads, and a lot of fakes. Why would any smart business owner spend good money after bad?

See the screen shot? Out of 10 leads paid for only 1 person hired for a measley $150 job. 6 of them never even responded, the other 3 just picked the cheapest bid possible. Thats over $200 in leads for a big waste of time.

Thumbtack tried to bring me back onboard with them as I was a top pro with 150 plus 5 star reviews, they were once a great platform but over time it turned to garbage, They gave me $300 in free credit to try. I have to say its even worse than I remember. PRO's, dont waste your time or money!

BEWARE my experience with a Thumbtack referral has been a total nightmare. The "professional" they referred cost me $620. In losses commuting multiple illegal actions. He appears to be unstable and possibly dangerous. None of the claims made by their "professionals" in their profiles are verified by Thumbtack. Their definition of a "professional" to Thumbtack is anyone who wil pay their fees, no questions asked. When costumer service reps. Are contacted they have no authority to do anything other than offering patronizing empathy and offer to mediate between victim's and their victimizing "professional". No one will respond to my questions. No one at the company deputies my accusations or attempts to defend their clients obvious indisputable illegal actions. The " professional " stole my money and refuses to reimburse me. Considering their " professional " claimed to be a LLC and a trained mechanical engineer on his Thumbtack profile it was a surprise to learn he lives in a camping trailer at a local county park campground. The California secretary of state has no listing of the claimed LLC in their database. I'm certain this "professional" doesn't have the money to refund and may be violent if angered. I had a reasonable expectation that "hire with confidence" as Thumbtack promotes would be more than promotional empty lies.

My company uses Thumbtack frequently to find handymen for jobs in our area and they've been pretty good up until today. My coworker is typically the one who posts the jobs but last night I posted one and this morning, I realized I inputted the wrong zip code for job location. I updated that information and no more than 5 minutes later I tried to view my account and it said it was disabled. I contacted Thumbtack and this was their response: "we have found links between your account and other accounts that was removed from Thumbtack. Please understand that the decision to remove your account from our platform is final, and cannot be circumvented through the creation of connected accounts." I asked for clarification because I'd never created an account before last night and this was their response: "Since we found links on your account that is not in line with how Thumbtack is intended to be used, and for those reasons we won't be able to reinstate the account. We can't provide any more information due to our privacy policy."

What does that even mean? How can you ban my account but not give any clarification? Such a shame. I'll never recommend them to anyone ever again.

IF ANYONE COMES TO THIS SITE, RUN AWAY AND PLEASE MAKE SURE YOU DON'T PAY IN ADVANCE LIKE I DID. PAID IN ADVANCE NEVER SAW THE GUY AGAIN! CONTACTED THUMBTACK TO GET REFUND, GOT THE RUNAROUND - FILLED OUT REFUND REQUEST4 TIMES GOT SILENT TREATMENT. THEY ARE THE WORST EVER! 2022-23. KEEP YOUR MONEY!

I should have known. I read through the reviews before signing up, but we were urged by a "mentor" at the time to do it anyway. Thumbtack will charge you A LOT for horrible leads. You will pay dearly for people who are tire-kickers, extreme low-ballers, have ridiculously high expectations, and even for those who admit they changed their mind on the project at all. (Yes, I have written proof). It doesn't even matter if you set your calendar to "unavailable", they will still charge you for leads that come through, but here's the kicker -- you will only get "Thumbtack credit" for the theft. Apparently, it is against their policy to actually refund money that they take from you for any reason. It just hangs out within Thumbtack forever. (Yes, I have proof of this too). Oh, and here's another huge red flag (as if you need any more, right?). Leads started to dwindle down to maybe one lead per week. Within 30 minutes of setting my calendar to unavailable, I literally got bombarded with leads. HUGE red flag for me!
Do yourself a favor and find another way. ANY other way. Thumbtack will only lead you to financial ruin.

THUMBTACK use to be a perfect tool for my business but they have changed recently. I use to receive 4 to 8 quote requests a day from potential customers and now I don't receive any. The only job notifications I get now are from out of state. I work the Baltimore area and I only see requests from Pa, Va, De, NJ and DC now. This is because I removed my profile specifics in which allowed THUMBTACK to automatically charge me for quotes even if I did not respond to the quote request. In short, because I opted out of the auto charge plan, they are penalizing me by showing jobs only from other states.

I hired a Wright Lawn Care a couple months ago. The service on the first day was ok, or so I thought. Additional work and follow-up was required to complete the work that was already paid for. Since the initial service Ive attempted multiple times to reach Lamont the owner and on every occasion he promised to come back to complete the services that was paid for. Lamont is quick to take a new account and take your money but be sure to triple check everything he did for you before you PAY HIM. If you have follow-up care that's needed based on the incomplete work he performed, you will never ever see him again once he has your money.

BE WARY OF HIS WORK. TERRIBLY DISSATISFIED AND HAD TO HIRE SOMEONE ELSE TO REPAIR WHAT HE WAS PD. TO DO BUT NEVER COMPLETED!

I hired 2 pro from this website and I had a horrible experience with each; the first ruined my apartment carpet and burn my bedroom carpet and the second insulted me in a private message and didn't do what we agreed to although we have been settled all in the same conversation! When tried to contact customer support, they didn't get back to me for 4 workings days and until I contacted them again. After that, They replied to my email with typical sentences to calm any customer not one his whole carpet ruined! After a thread of emails, they asked me if I want to move forward with the dispute for carpet and they will see. I really lost a lot of money just because I trust them. They didn't save my back with the pro they are dealing with and there is no guarantee for the service you take from them. It took 2 months with back and forth and a lot of humiliation and lies claims from an unprofessional pro with nothing in return. They told me they will not do anything else for me (they already did nothing) and I have to deal with pro by myself!

Thumbtack has unlicensed individuals and they do not check for licenses. Their background check is not sufficient. After months of communication they refuse to remove unlicensed persons or companies.

I have been disappointed by thumbtack in the last several years. As one of the first businesses to subscribe to this service I was thrilled when I got my first lead which lead to a successful short sale for the client that contacted and hired me. Unfortunately, that was the first and only lead that I have gotten from them. In the last few months I have spent an average of $16 to send out a quote to a variety of potential home buyer and sellers - only to not only be hired but just giving the money to thumbtack for "viewing" my quote. There is no checks or balances on this software. As far as I can tell these clients may or may not exist... no way to find out since the information is not provided to see if this is a real lead or just made up. Too tired of giving money to companies that don't provide any real value... would be very careful with this business and providing your information... who knows what they are doing with it... selling it to other companies to send more advertising? Who knows!

Good bye Thumbtack!

I hired this company once for a wallpaper hanger, no problems. Late to arrive, but no problems. The second time? Nightmare. Not only was scheduling blown off for a week of back and forth, but the day of the job they cancelled, blaming another client for wanting more work done (doesn't that sound like THAT client's time issue and not mine?) So they didn't show up, said they would be there at 8am the next morning. Against my better judgment, I said ok. Still didn't show up the next day, and didn't respond to any messages. This is a wallpaper gig. So I moved everything out of the room and it sat there for days. We have a 3 year old and I was wasting my time trying to track down this guy when I should have been playing with my child. Are you looking for a professional? Are you looking for curtesy? Look elsewhere. This guy gave me stomach pains. Not to mention my expensive wallpaper was ripped the first installation but I didn't notice right away. Don't hire J. A. Wallcovering in Los Angeles.

Have been a TOP PRO member for 4 years. Recently they have made some changes supposedly to help professionals and all they have done is figure another way to scam money from the business owners. Basically you pay for all inquires that come through the site whether they become a job or not. In the beginning they would send out five quotes to a client and then they could choose from there. Now it is ten and they sent out a note last week that there is no set price to send a quote, they will decide how much they will charge when the customer contacts you so anywhere from $5- $200 per job.

Professionals have to foot the bill even if people are just shopping and not really serious or if its kids playing games, and being a member for a long period i see names and requests that appear often and always ask for the same thing but never buy or hire anyone from the site.

I have heard rumors of them sending out false requests but I dont know for sure. The only thing i know for sure is that they will tell you one thing then take you money and say something else. I have been in business for over thirty years and one thing I have learned is that people talk and if enough people talk they will soon clean up or close up...