Heba E.

I hired 2 pro from this website and I had a horrible experience with each; the first ruined my apartment carpet and burn my bedroom carpet and the second insulted me in a private message and didn't do what we agreed to although we have been settled all in the same conversation! When tried to contact customer support, they didn't get back to me for 4 workings days and until I contacted them again. After that, They replied to my email with typical sentences to calm any customer not one his whole carpet ruined! After a thread of emails, they asked me if I want to move forward with the dispute for carpet and they will see. I really lost a lot of money just because I trust them. They didn't save my back with the pro they are dealing with and there is no guarantee for the service you take from them. It took 2 months with back and forth and a lot of humiliation and lies claims from an unprofessional pro with nothing in return. They told me they will not do anything else for me (they already did nothing) and I have to deal with pro by myself!