Game StopReviews 149

I love game stop I always love buying games from them I mostly do it online but either way in store or online they are great no joke I have Mario 3D all stars Spyro the trilogy Mario maker 2 Mario odyssey I have super Smash Ultimate and I have Animal Crossing all great games lol and alot to play! I plan on getting breath of the wild and Crash bandicoot lol and maybe super Mario 3D world bowsers furry lol but over all their products and service is great and the merch is great too I wanna get a controller mug lol

ONE OF THE WORST ONLINE RETAILERS I HAVE DEALT WITH. I brought item for 60.00 instead of 250.00 on customs forms they ALWAYS out the MSRP rather than what you have paid thus making customs OVERCHARGE you. They have had 15.00 bed sets then customs form put item through as 100.00! I am expected to pay £80 in customs instead of £20 because of there screw up. When contacted they basically said if I refuse delivery item will go back to them and then they not refund me. That IS THEFT! TRULY HORRIBLE JOKE OF A COMPANY. Every year we go Orlando and spend £400 in the shops I WONT EVER buy from them again! You have been warned!

I have returned to this site repeatedly for years. The items are clever. They are SO much fun. But the quality is incredible. I have bought clothing, gadgets and home items. Never disappointed and when an item doesn't work (a shirt didn't fit), they will work with you until you're happy. They points system is fantastic and boosted my holiday shopping. Shipping is reasonable in both cost and speed. Always look at their sales! You won't be disappointed! There are things that will just make you smile and so will the banter from the way they phrase descriptions! This site is very worth your time and money. If you have any variety of geek or nerd, shop here.

If customer service can not tell me how much for the return shipping cost will be and also you do not know how much you guys will charge me restocking fee,
How can I figure it out better or not to return these item?

I do not care about price matching or difference. After I spoke with the customer service,
I knew it would never happen.
That's fine but at least you guys can tell me about the return shipping cost & restocking fee so I can figure it out.

If you were the customer and you do not know how much you have to pay return shipping and plus there is chance that you have to pay restocking fee may over $15.00 but your not sure because customer service didn't tell you, how would you feel like?

After I had a issue with the ThinkGeek, they remove all my ThinkGeek Ponts from my Account!

I recently purchased a Pusheen ornament from ThinkGeek and my experience was unacceptable! When I received my ornament in the mail, the paint was chipped and out of place. Like what the hell?! Then one whisker broke off within a day! My father tried to glue it back on, but it ended up breaking again. The shipping rates are so unbelievably high. $8.95 for 2-6 day shipping? That's criminal! Amazon shipping is FAR cheaper and offers a prime option that makes more sense financially. I can't even return or get a refund because it's broken! Don't even bother with ThinkGeek. They'll just piss you the hell off!

I love Thinkgeek's products. They make great gifts that is why I'm giving them 2 stars. Unfortunately, customer service isn't really helpful for anything.

You get loyalty points from buying but they reset them every year preventing you to buy anything worth the shipping.

They only use UPS for shipping and they always deliver around the same hours to your house. Even though you ask or tell them you won't be there and ask for morning instead. It took me a week of chatting, calling and poking around their customer service to finally get my package since they keep on delivering on my working hours. When finally they tried to deliver the package when I was home they didn't knocked at the door nor ring. It was a nigthmars to find the time to try get it solved. I was trying to find a solution with UPS since July 9th and I finally get to talk to a manager that made it delivered to my work today July 18th.

Cost me a full day off work for nothing, two morning late at work and customs charges almost as big as my order: 71 $ on a package of 112 $ and 67 $ on one of 90 $.

Troubles not worth the products.

Ordered from Canada for 60$, got a UPS delivery asking for 55$ customs fee. Refused the package and offered to pay return shipping. Thinkgeek refused, offered me 14$ back after they "refunded themselves" and told me it was my problem because I should have done my "due diligence". They also realized they had overcharged me to begin which I would not have discovered had I not contested the fees in the first place. Lame customer service, patronizing "overlord" management attempting to shift the blame to the customer. Now I`m forced to pay the nearly 100% customs charge or lose my money. Bad business, lesson learned, never again.

I called with a question and had to get a supervisor to help but he was so helpful. While doing so we figured out i ordered the wrong thing for my husband for Christmas a few days earlier. Unfortunately they were out of the other option so he offered to just replace it with something else FOR FREE with absolutely no cost to me. We found something that only cost a few dollars more and he shipped it right away. He also said to keep what i ordered. HIGHLY recommended. Some of the staff didn't know how to answer my question but if that happens to you get a supervisor it will be taken care of and everyone was very friendly.
And also, sometimes i have called and they have actually answered my questions. This was a first that they couldn't.
I have purchased many times from them before as well and have always been pleased with everything i have received. :)

Ordered an item at ThinkGeek that got stuck in a UPS warehouse due to a damaged invoice. I've had contact with their customer support three times but the issue still isn't resolved. My package has been stuck in the same warehouse for well over a month now. To make matters worse UPS has already stated that I will have to pay an additional 25,- by the time the invoice papers are cleared in order to release the package.

Long story short, terrible customer service, definitely not worth ordering here if you live outside of the U.S.