I love Thinkgeek's products. They make great gifts that is why I'm giving them 2 stars. Unfortunately, customer service isn't really helpful for anything.
You get loyalty points from buying but they reset them every year preventing you to buy anything worth the shipping.
They only use UPS for shipping and they always deliver around the same hours to your house. Even though you ask or tell them you won't be there and ask for morning instead. It took me a week of chatting, calling and poking around their customer service to finally get my package since they keep on delivering on my working hours. When finally they tried to deliver the package when I was home they didn't knocked at the door nor ring. It was a nigthmars to find the time to try get it solved. I was trying to find a solution with UPS since July 9th and I finally get to talk to a manager that made it delivered to my work today July 18th.
Cost me a full day off work for nothing, two morning late at work and customs charges almost as big as my order: 71 $ on a package of 112 $ and 67 $ on one of 90 $.
Troubles not worth the products.