The White CompanyReviews 44

I previously had bought their Jumbo bath sheets (largest they do) which were thick and
Luxurious - £45 each. I ordered 4 more plus some hand towels. When they arrived I was
Dismayed to find that they were much thinner. Spoke to customer service who I have to admit
Were excellent. He checked, yes they were thinner, also I was not the first to notice this.
I told them I wanted them returned but they would have to pay postage etc. Which they did.
I consider this dishonest as there was no mention of the weight being less on the website.

If you purchase anything on The White Company web site using a Discount Code, you will never receive your order. The web site invoice will show the Discount, but you will never receive the goods. It took me nearly a month, despite numerous phone calls to them asking why it just kept on saying "Awaiting Despatch". I was continually told that the goods were being sent out. I eventually got hold of someone who informed me I owed £1.25, but I had never purchased anything from them before. Turned out that although the account had accepted the Discount Code for free delivery some part of their system was insisting that I owed £1.25. On another score I went to The White Company shop in Cheltenham a couple of weeks ago to purchase a coat costing just under £400. When I got there, they informed me that they did not stock it, and that I would have to purchase it through their web site. This I did, and used a Discount Code, giving me £59 discount. Need I say more. The same thing is happening as before. I have e-mailed them twice, but no response. I really do not know what to do now, as their customer service phone line is useless.