The Popcorn Factory

I have been a customer of The Popcorn Factory for almost a decade now. They have never failed to deliver what my Grandchildren believe is the best popcorn ever! They've delivered for me all over the U.S. and even Guam, as my son in law is in the Navy. These Popcorn deliveries are a special and cherished link between me and my family. I am so grateful.

I received a popcorn tin as a holiday gift. The popcorn is awful! All but one flavor is tasteless and leaves a bitter aftertaste. I am so disappointed. I have always thought popcorn factory was high quality this was the worst! I'd rather buy bagged popcorn from the store to fill the tin with. Do not waste your money!

I ordered a surprise gift for my granddaughter for winning a contest and 2 weeks later the package has not yet been delivered. I was told the gift would be delivered in a week but after talking to customer service they now they tell me 2-3 weeks due to the item being sent to Alaska.

I ordered a couple items on 12/17/2023 expecting them to be delivered before Christmas. One item is now scheduled to be delivered 12/28/2023. I wrote to The Popcorn Factory asking for a refund of my delivery charge. They chose to ignore my request and have another unhappy customer.

When you call this company, you get a pre-recorded message from a fluent English speaker that leads you to believe you're in good hands. That ends quickly once a live agent picks up. From that point, it's all downhill. Unfortunately, in this day and age, "corporate integrity" is an oxymoron..

I ordered a Mother's Day gift for my mother in law and paid extra for a certain date and they delivered a week and a day early! All they had to say was sorry and we can call your mil and apologize. I will never order from them again!

I was a customer for many years but this year when I got my order in the mail in November it appeared to have been made in January. I called Customer Service to inquire about a refund and Hazel said NO but we will send you another bucket. I asked for a refund or I would have to leave a bad review to which she apologized but said go ahead and leave a bad review. That is the description of a company that is desperate to hang onto every dollar it gets. No more of my money will go to such a company with such a poor guarantee.

So…21 days after ordering still no delivery. I called customer service and they told me that they couldn't access my account and that a supervisor would call me back. No call back. I did a chat online and they said they couldn't tell me what happened as they didn't have a tracking number. Never again! I would haven given 0 stars.

Back in November, I ordered a popcorn gift to be delivered in December on or about the 20th. The first orde3r was delivered before Thanksgiving. Called an complained, Was informed another order will be placed for delivery on Dec. 20th at no charge. Well here it is Dec. 13th and the order is 7 days early! How come this is the only company on the interent that can get a delivery to the recipients a week early?
So much for ordering early o beat the holiday rush!

Placed several orders for Christmas and my sister sent a picture to me once it arrived. Embarrassing to say the least. Popcorn was in small flat packages. They were supposed to receive Christmas jelly beans, Chocolate balls and Chocolate covered cherries. All they received was 3 cookies. After being on the phone with customer service, they told me item was discontinued. So I guess if they run out of product and you have an order they just scoop up a few items and send it. I will never waste my $$ again!

My first order with this company was a Father's Day gift. 2 days after promised delivery date I received an email indicating my gift was out of stock and I should call customer service for a substitute. They have 3 phone numbers but all are constantly busy - could not get through on numerous tries. I was finally able to access online chat support and was offered a substitute valued at half the cost of my original gift. I was disconnected from the chat twice and it took 2 days to request a refund and my request to speak to someone was denied. My card was billed immediately even though the gift never shipped. I have sent 2 emails requesting that someone call me about my order and have received no reply. I am still waiting on the promised refund but can not get through to verify if it has been processed. There are so many great companies offering gifts that you should go to any of them before even considering ordering from the one. Dreadful experience.

Don't believe the date their website says an item will arrive. Received 1 Easter tin almost a week later than they said and still haven't received the others. They refuse to refund annual membership or cancel and refund missing Easter items.

If you are trying to get a hold of anyone from the popcorn factory good luck. I have called several times only to get someone from the Philippines who can hardly speak English. I've been trying to find out a date on which the popcorn will be delivered. I've had no such luck. I wish there was a way I could just cancel this order but unfortunately no one in the United States answers the phone. I don't recommend buying from this company. It will be my last time. If I could give less than one star I would.

I placed an order by phone and realized I made a mistake. One hour later called back waited over 35 minutes to finally speak to a representative who said she would cancel my order and I should order what I wanted again. I did exactly that and a week later got notified that my cancelled order was mailed out. I called with no exaggeration at least eight times twice the call went to sales people out of the country no one would do what they promised which was to credit my card for the original order which was never cancelled. The last person I spoke to said it would take ten days I called back 12 days later and was told without a doubt I would get a call back ASAP. Of course that never happened so I notified my bank to put in a dispute. I am a huge online shopper after this experience not sure I want to shop online again. Please be careful when you deal with this company the customer service is the worst. I could go on but I think you got the picture.

I received my 6.5 gallon 4-flavor popcorn tin on 11/30/19. On or about 12/2/19 while eating the popcorn I noticed hair (long strands of brown hair) in the popcorn. Was told I'd receive a replacement within 1 week. Replacement not received. Follow up call and I was told that they needed to investigate first and that I'd get a call in a few days. I've spent thousands of dollars each holiday season with them and this is the first time I've ever had a complaint. I wont be doing business with them ever again. Buyer beware!