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B T.

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1 Review by B

The Popcorn Factory

  • The Popcorn Factory

“Customer Service will NOT backup their product 100% with a refund, just a replacement!”
12/6/23

I was a customer for many years but this year when I got my order in the mail in November it appeared to have been made in January. I called Customer Service to inquire about a refund and Hazel said NO but we will send you another bucket. I asked for a refund or I would have to leave a bad review to which she apologized but said go ahead and leave a bad review. That is the description of a company that is desperate to hang onto every dollar it gets. No more of my money will go to such a company with such a poor guarantee.

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