Love this website! Purchase from them for 3 years! They always give the best price and best quality. Always come back. Recommended!
Long story short, bought a high end ski jacket and two high end ski helmets from this company, "The Last Hunt", and the jacket had an irregular size to it, sub-standard material, and what appeared to be false manufacturer tagging. The helmets were miniature. Not sure they would fit anybody, and came in a black wrap case that I had never seen before. Went my local ski shop "Skiis & Biikes in Toronto", and they confirmed the good were counterfeit. I emailed the RCMP, Counterfeit Division, and they confirmed in a email, "The Last Hunt is a known seller of counterfeit goods. Please present this email to your MC/Visa company to get a full refund. Please do not keep the goods, as they may contain harmful chemicals or materials, and destroy the merchandise after you have received a refund from your insurance company".
So you contact the RCMP if they are giving you shady goods, wrong sizes and other stuff, as this is some sort of China-based / Straight from Beijing / Counterfeit out of Quebec outfit, and the RCMP is going to shut down some day hopefully.
For now just email the RCMP fraud and counterfeit goods division, you can find the email / contact information on the internet, and they will confirm this and you can inform your credit card company and get your money back.
It takes an email to the RCMP, and then a call to your credit card company, but you will get your refund.
Cheers.
Poor customer service. Wrong siz chart. They do not accept any responsibility about their mistakes. Worst online shopping I've ever had
J'ai acheté un sac Matt et Nat sur leur site. Après 5 semaines le sac est en décomposition! Je leur ai écrit et envoyé des photos. Tant pis pour moi mais ils ne feront rien pour ça. Voilà la réponse que j'ai eu...
Answer: Near impossible. No representatives by phone - email seems very unreliable (i. E. you will be waiting days for a response).
Answer: IF you shop here, remember they don't offer refunds. Apparently it is in their very fine print. If the shoes /item don't fit - too bad. You threw your money away. If what arrives is something you don't ever recall even looking at. They just take your money. They just took over $100 for no-name crap running shoes that were sent. When I was shopping I was only look at Roka runners and somehow these no-name whatever they are were delivered. No refunds. No integrity and no accountability. I would have paid return shipping as I WILL NEVER wear these CHEAP SHOES and I definitely would NEVER have bought no-name shoes for +$100 dollars. TEMU and WISH are better than these CHARLETONS. IF YOU LIKE TO THROW AWAY MONEY BUY STUFF AT #THELASTHUNT
The Last Hunt has a rating of 1.4 stars from 84 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Last Hunt most frequently mention customer service and return policy. The Last Hunt ranks 290th among Sportswear sites.