The KnotReviews 391

They spam vendors daily... hourly... with very low quality leads. For example: a potential client asking my company to travel over 500 miles, with 4 employees... for $700 max budget. They do this to get the little guy (you, me, other small businesses) to interact with their platform users so they don't have to. I was literally told by a knot rep that it's MY job to educate random drive by inquires that they can't hire a wedding vendor for only 10% of what it typically costs.

I had an extremely disappointing experience with WeddingWire/The Knot (The Wedding Pro). Their customer support was unhelpful, and their business practices felt deceptive and rigid, ultimately harming my small business rather than supporting it.
I invested over $8,000 in an annual contract, expecting a worthwhile return based on their promises of increased bookings. However, I secured only one elopement and two weddings—far from enough to offset the cost, leaving me with virtually no profit after advertising expenses. The platform offers no clear way to evaluate ROI, and their system locks you in without flexibility.
Adjusting or canceling your contract is a nightmare. You can't do it independently online—you're forced to speak with an account specialist, whose primary goal seems to be retention rather than resolution. Worse, changes or cancellations must be requested more than five days before the billing cycle, a detail buried in fine print. In my case, I emailed just before this deadline to adjust my plan, only to endure a 40-minute retention call where I was told cancellation wasn't possible due to timing. They offered to adjust my plan with supervisor approval, but what followed was a bait-and-switch.
I received a new contract labeled as their "bottom tier" for another full year, despite our phone discussion about switching to month-to-month billing. I immediately flagged the discrepancy via email, noting the contract didn't reflect our agreement. My specialist didn't respond until after the weekend, by which time I'd been charged $689 for the incorrect plan. Monday's follow-up call revealed more confusion: another representative claimed the year-long contract was month-to-month, a contradiction that wasn't clarified to me prior. I refused to sign due to this lack of transparency, but they insisted I'd been "informed" via the contract terms.
The customer service team showed zero empathy, treating me like a number rather than a struggling small business owner. Their inflexible policies and lack of accountability left me feeling taken advantage of. My business suffered financially from this partnership, while they profited at my expense. The Wedding Pro dominates the market, but their practices prioritize their bottom line over the vendors they claim to support. I strongly caution other photographers against investing here—look elsewhere for promotion that actually benefits your business.

I've been on the Knot for about 11 years and they get more expensive and more liberal by the year. I'm now being kicked off the platform (even though I pay $507 per month) because they don't like that I pick and choose which customers I'll service based on my religious and moral beliefs. Someone (who wasn't even my customer!) wrote a negative review. I challenged it and it should've been removed based on their review policy, but instead of addressing the actual review, they simply ignored the review and decided to kick me off the platform completely if I would not service every human being that requests services regardless of my beliefs. Not that I'm shocked because the Knot, based on what their business stands for these days, but it's reverse discrimination based on religious beliefs, which is still unethical no matter how you slice it. It wasn't like this years ago on the Knot…but it had gotten BAD. I've had other bad experiences with them over the years such as major technical problems with their messaging system, which took them months to fix. In the meantime, I had to pay full price even though I was losing potential customers because the website wasn't functioning properly. They ignored all my concerns about paying for something that wasn't working correctly. They do NOT care about their customers. If you're a business- they just take your money and tell YOU how it's gonna be. You have no rights on this platform. Conform or be exterminated. Goodbye 👋 to the Knot and WeddingWire. I won't miss paying you $507 per month to support your horrible business. PRO TIP - if you want to be on the knot, just sign up for their free listing and you'll be set. Don't pay those people a dime! You'll still get good leads regardless,

I sent an expensive gift that should have had a note, arrived without any indication of the sender. I took the time to type out a message to the bride but she never received the note that was supposed to be included with the gift. 4 weeks after the shower I finally asked the MOB if my gift was received, the bride had no idea who sent the present therefor unable to acknowledge receipt. Unacceptable.

I posted a review with pictures and videos of the disgusting environment that the food trucks had.
I posted a conversation thread of my boss saying to serve food to people when the trucks were destroyed had living maggots out of his food everywhere for over a week.
He ignored my concerns about people's health and safety.
I put the videos online left reviews and now he's talking to these local base companies to pull down my reviews to save his disgusting business.
Street lights LLC still stick gratuity payments for every invoice for themselves.
None of it goes to his staff at all ever. None of the payments go towards making the trucks roadworthy and safe for the employees. His staff has to steal kitchen equipment from hospitals and schools because he will not buy what they need.
They have commonly been out of dish soap for days on end rubber gloves cleaning towels.

This site is dangerous to any vendor, especially the ones that they are aimed to service. I am actually in the middle of starting legal action against them for unauthorized transactions. The original rep lied about their contract policies. After he had me signed up, he was no longer my account manager. He promissed a 3 month trial, but he disappeared after that my new account manager said that I was lying. Finally I said never again, but I will finish out my year contract. After paying for a year of bad leads, my 4th or 5th account manager talked very nice, but done the same thing. I sent an email to cancel before the 5 day policy, before my anniversary date, but they started another year contract without my consent. I have the email from the account manager saying that they cancelled my account, in writing. They have already taken 1 unauthorized payment and when I try to call my account manager, she hits the refuse call button. Finally I had to file fraud on them through my financial institute and had to block them.

Summary:
Leads seem fake from no conversion rate
Customer service does not exist after they get a contract
Honesty is not something they offer
Takes unauthorized payments/Theft
Tells you you're wrong
Site is a little buggy, hard to reply to a lead through their website
Reps are very shady in so many ways

I made a hotel reservation directly with the hotel, and mentioned the wedding block. This put me in touch with THEKNOT.com Powered by HotelPlanner.com. HotelPlanner.com claimed they were Expedia. When pressed, they say they work with Expedia (and many many other 3rd parties). You won't get your money back. Suggest you go elsewhere and not take a chance on THEKNOT.com Powered by HotelPlanner.com (wedding people need to know this).

I tried to book a hotel for a wedding in Orlando using theknot.com. The venue was full so I was going to hang up and book somewhere else. The agent at theknot said she was able to book my second choice for me at The Doubletree, so I let her. Three months out, I tried to cancel as my plans changed. They told me if I cancelled I would still be responsible for one night room rental (several hundred dollars) I thought I was calling the hotel directly, but it was actually theknot I was talking to. We begrudgingly made the plans work, however I mentioned it when checking in at the Doubletree and they said I would have been able to cancel my room through them - it was the "third party" that wouldn't let me cancel. I think that is terrible! The rep never gave me that information. I'll never make that mistake again.

I've been advertising on The Knot off and on since 2012. I decided to stop advertising with them when my contract was done in November '23 and sent an email to the person that was supposed to my contact in case I had questions about my renewal. Well they never got back to me so I sent along a couple of other emails as reminders.

Still crickets and then my card got charged for December's payment so I disputed it with PayPal. Now that $$$ was involved, surprise, surprise, I get someone to reach out to me and because they did ZERO research, they had the nerve to approach me by threatening to send my account to a collection agency.

After I calmly explained that I'd tried to cancel the account weeks ago with no response, she initially acquiesced and told me they'd take care of it. After a day or two I get an email (unbelievably) that since I reached out 4 business days vs. 5 business days before the deadline to cancel, no matter how ridiculous the customer service was I wouldn't be getting a refund.

A BILLION dollar company somehow needed my $125 payment for December. They always had an excuse stating "policy" and kept asking me if I had any documentation prior to what I'd already sent so they could "help me out." It was so tawdry and petty and to top it all off, they COMPLETELY removed any trace of me from their site (10 days before the end of the month mind you so the pymt actually turned into a penalty). No, I couldn't just slide into the unpaid ad category of the vendor page, I had to be wiped from the site as a further penalty for challenging them.

I worked in corporate for nearly 20 years and if I'd inconvenienced a client to this extent, it would have been a no brainer to make sure I accommodated them on this. But nope, not The Knot. Just completely unprofessional and ALL these other 1 star reviews confirm that my experience was in no way an isolated incident.

Keep your money. The Knot is just another website in 2024 with just a little more credibility since they started so early but the wedding market is WAY more saturated with options now and those companies are likely not as full of themselves as this one is... Its just a robotic factory now. Thanks for reading...

I strongly advise against engaging with this company. Unfortunately, I committed to a year with them and have been struggling to terminate the contract, even involving my bank. They are unresponsive and deceptive. Despite promises of increased business and customer engagement, my experience has been dismal. After four and a half months, I've received only three leads, despite fully optimizing my profile with maximum pictures and syncing links to my website. Despite my efforts on social media, the company failed to reciprocate. Their algorithm seems to prioritize other vendors, regardless of payment or establishment. I've spent nearly $700 by now with zero return, and their refusal to cancel the contract or take responsibility is infuriating. Talking to other vendors confirms widespread dissatisfaction. This company is solely profit-driven, providing no support and shifting blame onto clients. It's a regrettable and costly mistake to engage with them.
In total, I've only received 20 website visits, 43 profile visits and 14 people scrolling through my pictures, which is incredibly low. I get more than that with boosting one reel for few dollars.

I almost never leave bad reviews/leave reviews in general but I felt the need because if this review can save one other small business friend from wasting hundreds or thousands then it's worth it. It is honestly so messed up that this huge business takes advantage of small businesses the way they do.

I have a small local home bakery and am trying to advertise towards the wedding industry more so turned to the knot/wedding wire. I was basically convinced into their lowest rate ($250 a month) by someone who worked for them who told me she had her own small business and advertised with them and it was the "best decision she's ever made." I think looking back she was lying to my face - which is so heartbreaking considering I took a huge leap of faith in saying yes - and the knot ended up taking over $3,000 from me and in return i got NO customers (lots of leads that went nowhere - which were probably fake). They also make you pay for 12 months minimum (because if you book a wedding and your spot on the website gets taken down then the client can't contact you -which doesn't even make sense because you could give them your contact info at any time) which is how you get stuck!

Please please please if you are a small business don't get tricked like I did. It's a legit website but they list so many businesses on here that there's almost no chance you will get business, and will waste tons of money and time trying. Learn from my mistake- its in your best interest to stay away!

If you are a vendor who is just starting out, or cannot fully commit to it as a job, do not join this site. Unfortunately the site does not help you connect well if you do not have enough to show for it and look like the more established vendors. This site's salepeople will try to make you feel like they will help get you as many hits as possible, but once you're signed up, you're abandoned. I tried to join to make side money as a DJ, and I was assured I would make back my deposit in no time. That hasn't happened. When I tried to explain that I needed to get out of my subscription agreement because I was facing financial hardship, they didn't care. Absolutely do not join this site if you can't appear like a fully legit service.

Do not do it! Absolutely the worst company to deal with. I have been trying to cancel my subscription and have called 5 times and left a message and have emailed at least 5 with no response. Waste of money and time

The Wedding Knot & The Wedding Wire are the very worst. Total waste of money and you will regret your decision.

Please don't waist your time with this company, if you are trying to do business with them. They lock you in for one year, you don't see your money back ever! It's a bunch of brides sending request to a bunch of different business owners. It's rare you will get hired. Market your business somewhere else that's worth it.

Wish I could give them a zero!
Worse platform.

Anyone can RSVP on anyone else's behalf. The only thing they need to know is the full or partial name of any other guest.

Also any guest can see who else is invited and who is not:-(

I booked a Hotel through The Knot and it gave me the incorrect pricing, then would not cancel/refund the charges.

Take your money and never hear from them again. There attitude changes once they know that you gave into the rubbish they try to sell you. Paid them whatever they wanted. After 2 weeks still didn't have anything. I am a reasonable vendor and know that not everyone will always want to book us... BUT I also know that we are good and no way not 1 even called us.