website thubmnail of The First Group

The First GroupReviews 3,616

4.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com


thefirstgroup.com
Dubai, United Arab Emirates
+13
How would you rate The First Group?
grey star
grey star
grey star
grey star
grey star

The First Group Reviews Summary

The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.

This summary is generated by AI, based on text from customer reviews

service
206
quality
144
This company responds to reviews on average within 10 days

We monitor reviews for authenticity

Saudi Arabia
1 review
0 helpful votes
Follow Nasser M.
Unfollow Nasser M.
Share Review
Report Review

اهتمام وتواصل مستمر
October 23, 2025

اهتمام وتواصل مستمر. واخص بالذكر الاستاذ هشام ابويونس واشكره

Date of experience: October 13, 2025
Egypt
1 review
0 helpful votes
Follow Ahmed M.
Unfollow Ahmed M.
Share Review
Report Review

حتي الان الخدمة ممتازة للغاية حتي الان الخدمة ممتازة للغاية

Date of experience: October 12, 2025
Ireland
1 review
0 helpful votes
Follow Bharat T.
Unfollow Bharat T.
Share Review
Report Review

"The hotel that does walk the talk"
October 12, 2025

We stayed for 10 nights at " The First Collection at Jumeirah Village Circle" at Dubai. We had the most amazing, memorable and relaxing time at this hotel. We would like to start complementing Mr Prabhat Thapa, The Manager who looked after us so well. His competency running the day to day hotel management came to him naturally that has put the guests at their comfort level. We would also like to thank the day to day all the house keeping staffs Mr. Chathuranga and Binod. There were varieties of breakfast options. All the staffs in the breakfast room and the front desk were very helpful and went beyond their duties. The shuttle bus to various malls every day is additional caring attitude of the hotel. This hotel really walks the talk.
Bharat & Anju from Ireland

Date of experience: October 2, 2025
TFG D. The First Group Rep
2 weeks ago

Dear Mr. Bharat,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

We look forward to serving you again in the future!

Warm regards,
The First Group

GB
1 review
0 helpful votes
Follow Gul K.
Unfollow Gul K.
Share Review
Report Review

Friendly and Professional Group
October 7, 2025

My experience with First Group representatives was a positive and welcoming experience.
They made us feel at ease and provided a professional tour around their apartment complex.
The presentation was good but I feel it didn't give sufficient time ( i. E. 24 hours) to make a long term investment decision as you were expected to decide there and then on the spot.

Date of experience: September 26, 2025
TFG D. The First Group Rep
2 weeks ago

Dear Mr. Gul,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

Warm regards,
The First Group

AE
1 review
0 helpful votes
Follow Jones P.
Unfollow Jones P.
Share Review
Report Review

Unpleasant presentation
October 7, 2025

The representation took too long than they time they said at the beginning. Very friendly at the start of the program but at the end when you don't take their offer, they show you attitude and become very rude. Waist of time spending all day with them that made me to miss my other events i booked on that day. I would say unprofessional and lied about time for presentation.

Date of experience: September 27, 2025
CD
1 review
0 helpful votes
Follow Alamine D.
Unfollow Alamine D.
Share Review
Report Review

Difficile pour le moment de donner un avis objectif,...
October 4, 2025
Updated review

Difficile pour le moment de donner un avis objectif, je le ferai à la fin de l'assistance demandée

Date of experience: September 24, 2025

Difficile pour le moment d'évaluer objectivement j'attends l'assistance demandée et je ferai une évaluation objective à la fin du séjour

Date of experience: September 24, 2025
New York
1 review
0 helpful votes
Follow Gamal R.
Unfollow Gamal R.
Share Review
Report Review

Bad experience. Let me know
October 2, 2025

My first time in contact with the company I know I made my payment with no following up from the company shame. Let me know

Date of experience: September 22, 2025
Saudi Arabia
1 review
0 helpful votes
Follow Ahmed A.
Unfollow Ahmed A.
Share Review
Report Review

ليست الاولى ولا الثانية بل الخامسة التي استمتع فيها مع ذا فيريست قروب

Date of experience: September 21, 2025
TFG D. The First Group Rep
3 weeks ago

عزيزي السيد أحمد،

شكرًا لك على تقييمك لخدماتنا بـ 5 نجوم! ملاحظاتك موضع تقدير واهتمام بالنسبة لنا.

مع وافر الاحترام والتقدير،
ذا فيرست جروب"

AE
1 review
0 helpful votes
Follow Dennis G.
Unfollow Dennis G.
Share Review
Report Review

Read the fine print – disappointing experience. We spent the whole day with The First Group and received a voucher for a two-night hotel stay. We saved it for our birthday in autumn, as the voucher clearly stated it was valid until 30th September. When I tried to book on the 18th, a message appeared saying it had to be booked at least two weeks in advance. This effectively made the voucher valid only until 16th September — something that was never stated upfront. When I asked for help, no one cared. Very poor experience. I do not recommend. I was invited to this country by the Royal Family to work on foreign direct investment, and many companies come to Dubai through me. None of them will hear positive feedback unless this issue is resolved for us.

Date of experience: September 18, 2025
Egypt
1 review
0 helpful votes
Follow Rasha A.
Unfollow Rasha A.
Share Review
Report Review

شكرا مقدماً للتجربة المثيره وننتظرالمفاجاءات والدعوات الاضافية

Date of experience: September 18, 2025
TFG D. The First Group Rep
4 weeks ago

عزيزتي السيدة رشا,

شكرا لك على كلماتك الرقيقة! نحن ملتزمون بجعلها استثنائية وضمان أنها تتجاوز توقعاتك.

مع وافر الاحترام والتقدير،
ذا فيرست جروب

GB
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Share Review
Report Review

Excellent Opportunity
September 28, 2025

This is an excellent opportunity to invest money in a fast growing investmenbt portfolio for the future.

Date of experience: September 18, 2025
TFG D. The First Group Rep
4 weeks ago

Dear Mr. David,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

We look forward to serving you again in the future!

Warm regards,
The First Group

Ghana
1 review
0 helpful votes
Follow Paul D.
Unfollow Paul D.
Share Review
Report Review

Dubai - A hub for tourism and relaxation
September 27, 2025

I had a wonderful experience. I was really impressed with what I saw.

Date of experience: September 17, 2025
TFG D. The First Group Rep
4 weeks ago

Dear Mr. Paul,

Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.

Warm regards,
The First Group

Israel
1 review
0 helpful votes
Follow Kimberly Q.
Unfollow Kimberly Q.
Share Review
Report Review

ابو يونس التوب نمبر ١ اخلاقي محترم اديب ساسعد بلقاؤه في الرحله

Date of experience: September 15, 2025
TFG D. The First Group Rep
4 weeks ago

عزيزتي السيدة كيمبرلي،

شكرا لك على ملاحظاتك الإيجابية! نحن نسعى جاهدين لتقديم خدمة ممتازة لجميع عملائنا.

مع وافر الاحترام والتقدير،
ذا فيرست جروب

AE
1 review
0 helpful votes
Follow Ishrat A.
Unfollow Ishrat A.
Share Review
Report Review

Ishrat - TFG experience
September 24, 2025

We did not have a very good experience as we were told that TFG is not selling anything to us but just wanted to show us a new tallest hotel that was near completion and we could experience that at our next visit to Dubai. This, however turned out to be a sales trip that cost us 5 hours of our valuable holiday time which became very pressured towards the end. TFG should be very clear to people about their intentions at the start

Date of experience: September 10, 2025
TFG D. The First Group Rep
4 weeks ago

Dear Mr. Ishrat,

We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.

Kind regards,
The First Group

GB
1 review
0 helpful votes
Follow Tunde O.
Unfollow Tunde O.
Share Review
Report Review

B&O Experience
September 22, 2025

No Pressure, informative and most importantly you have options. Glad to be a member of the lifestyle community.

Date of experience: September 13, 2025
TFG D. The First Group Rep
1 month ago

Dear Mr. Tunde,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

AE
1 review
0 helpful votes
Follow Malik J.
Unfollow Malik J.
Share Review
Report Review

Good experience and great team
September 21, 2025

It was a memorable day and I have seen potential in your team

Date of experience: September 9, 2025
TFG D. The First Group Rep
1 month ago

Dear Mr. Malik,

Thank you for your feedback. We're glad to hear that your experience was positive overall.

Warm regards,
The First Group

Saudi Arabia
1 review
0 helpful votes
Follow Samah M.
Unfollow Samah M.
Share Review
Report Review

اختلف التعامل في التعامل مع العميل قبل الشراء
كان التعامل سريع و متعاونين و مبهج جدا
بعد الدفع اختلف الكلام و بطء بالرد و لم ألقا الذوق المطلوب خصوصا من موظفة لن اذكر اسمها الا عند التواصل معي، لم يكن واضح بالبداية انه سيتم اختيار اكثر من فندق و سيتم الاختيار على حسب الإمكانية،بل قالو لي انه بإمكانك اختيار الفندق من سلسلة فنادق
اهم عناصر ماحبيتها
خدمة جيدة مابعد البيع، و المرونة،الشفافية و الوضوح

Date of experience: September 8, 2025
TFG D. The First Group Rep
1 month ago

عزيزي السيد سمح,

نود مراجعة وضعك بشكلٍ أعمق ونرجو منك التواصل معنا على customer.support@thefirstgroup.com كي يتمكن أحد أعضاء فريقنا من التواصل معك مباشرةً.

وتفضلوا بقبول وافر الاحترام والتقدير،
شركة ذا فيرست جروب

Uganda
1 review
0 helpful votes
Follow Nampurira S.
Unfollow Nampurira S.
Share Review
Report Review

I enjoyed every bit of experience mostly the customer service and customer care. I recommend that everyone should have this kind of trip to Dubai

Date of experience: September 5, 2025
TFG D. The First Group Rep
1 month ago

Dear Ms. Nampurira,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

We look forward to serving you again in the future!

Warm regards,
The First Group

Mauritius
1 review
0 helpful votes
Follow B E.
Unfollow B E.
Share Review
Report Review

Pressure sale
September 12, 2025

Pressure to act though 10 day cooling off period. Somewhat disingenuous with offers, need clarity and written confirmation at time of offer. Difficult to distinguish between truth and lie.

Date of experience: August 29, 2025
GB
1 review
0 helpful votes
Follow Andrew F.
Unfollow Andrew F.
Share Review
Report Review

Still waiting for a date we can travel
September 12, 2025
Updated review

Disappointed to be still waiting on dates we can travel it says we have to wait up to 30 days we need to book flights.

Date of experience: September 2, 2025

Easy to navigate
September 1, 2025
Previous review

Easy to navigate

Date of experience: August 22, 2025