From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
I chatted with Yacine. He was very helpful and answered all my questions concerning my stay and the investment opportunity. Was very friendly, patient and helpful in helping us find what we were looking for.
So far so good. I hope we will make a amazing trip
Dear Mr. Gustavo,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We trust your holiday to Dubai will be one that you never forget!
Safe travels,
The First Group
بعد السفر أعطيكم الانطباع عن الشركة والرحلة
на данный момент интерес не пропал и хочется быстрее приехать
Уважаемая госпожа Снежанна,
Благодарим вас за отзыв.
Мы с нетерпением ждем возможности приветствовать вас в Дубае!
С уважением,
The First Group
The first group staffs are very friendly and always ready to assist
Dear Mr. Ahmed,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you had a memorable time. We look forward to welcoming you again.
Best regards,
The First Group
Our trip was magic, The First Group arranged everything to make us enjoying this wonderful holidays, the Properties visit was so impressive, thanks for Sana for her good coordination.
Dear Mr. Peter,
Thank you for your feedback and for sharing your thoughts about The First Group and your experience in Dubai.
We look forward to seeing you again!
Kind Regards,
The First Group
السادة / شركة The First Group المحترمين
نتقدم بالشكر لشركة The First Group و جميع افراد طاقمها المحترمين على ماقدمتوه من خدمات خلال زيارتنا لدولة الامارات العربية المتحدة والتي لم تبخلوا علينا خلالها باي معلومة تخص مشاريعكم العقارية و فرص الاستثمار في مشاريعكم القائمة والتي مازالت قيد الانشاء وايضا برنامج السياحة والرفاهية والتي تشهد على جدارتكم واخلاصكم بالعمل الجاد والدؤب في تقديم خدمات شركتكم الموقرة للعملاء وان دل هذا فهو يدل على حرصكم كفريق عمل واحد بتقديم الافضل في ميدان السياحة والعقار وقد استطعتم ان تثبتوا جدارتكم من خلال رحلتنا وجولتنا معكم في مدينة دبي.
اود ان اخص بالشكر كل من السادة الافاضل ذوي الخبرات واصحاب المعلومات القيمة والاداء والاخلاق والتعاون اللامحدود وهم:
السيد / ياسين
السيد/ سيف
السيد / اسلام
السيدة / هناء
السيدة / تريزا
السيد / حسين
السيد / ميشيل
السيدة / سارة
السادة / طاقم الموظفين والادارة في فندق The First Collection Hotel
واوكد لكم باننا سنعاود الاتصال بكم في رحلاتنا القادمة وسوف نقوم بتزكية شركتكم الموقرة لكل من يود ان يقوم بزيارة دولة الامارات للاستثمار او للسياحة.
مع خالص الشكر والتقدير لكم جميعا.
عزيزي خلدون،
شكرًا لك على الوقت الذي استغرقته في كتابة مثل هذه المراجعة. نحن نقدر ملاحظاتك الصادقة ويسعدنا معرفة تجربتك الإيجابية.
نحن نفخر بأنفسنا في تقديم خدمة عملاء استثنائية. وإنه لمن دواعي السرور أن تعلم أن لديك مثل هذه التفاعلات الرائعة مع أعضاء فريقنا.
نتطلع إلى أن نكون في خدمتك لسنوات قادمة!
أحر التحيات،
ذا فيرست جروب
لقد أعجبت جدا باحترافية The First Group وجودة منتجاتها.
على وجه التحديد الأخ ياسين من دبي لايف ستايل وجودة منتجاتها.
إنهم في القمة.
أوصي به لكل من يريد مشاريع عقارية.
بانتظار الفيزا للانطلاق
مع الشكر لكم سلفا
تحياتي
استاذ حسن المحترم اشكركم جزيل الشكر على حسن تنظيم رحلتي الى دبي لايف ستايل وعلى خدمةالعملاءالمميزه،،،التي كان لهاالكثيرمن
من إرتياح الاهل لعدم وجود اي تعثرات سواء في الفندق او في الحجوزات التى كانت لزيارة المواقع السياحيه في دبي عن طريقكم وكان لها ايضا الكثير من التقدير والسعاده
عزيزي السيد علي ،
شكرا لك على ملاحظاتك. يسعدنا أن نعلم أن لديك تجربة رائعة كعضو في تجربة دبي لايف ستايل.
نتمنى رؤيتك في دبي مرة أخرى!
تفضلوا بقبول فائق الاحترام،
ذا فيرست جروب
Many thanks for that generous hospitality.
I would like to express my sincere gratitude to you personally and to the first group's team.
I did enjoy the exciting entertainment program, got updated with latest first group's projects and met with highly professional experts.
Away from business, i would like to thanks Sana, she is a highly cooperative, a highly professional I hope in the next time we will meet personally.
Dear Dr. M,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with our team.
We look forward to seeing you again!
Warmest regards,
The First Group
No further comments your service is just very good! Thank you for that.
Dear Mr. Limon,
Thank you for your review and feedback on the service you received.
As an organization, we pride ourselves on delivering the highest levels of personalized service to our clients, so are very delighted to learn that you and your wife had a pleasant experience with our team.
We look forward to seeing you and your wife again!
Warmest regards,
The First Group
Wonderful experience to meet Thierry who introduced to the activities of First Group. I enjoyed my stay at the hotel with beautiful serene and it is worthy of repeating the visits again. The holiday packages are amazing and I will inform friends about the activities while on holiday in Dubai
Dear Mr. Udeme,
Thank you for your review and feedback on the service you received.
We are pleased to know you've had such wonderful interactions with our team member.
As an organization, we pride ourselves on delivering the highest levels of personalized service to our clients, so are very delighted to read your review.
We look forward to welcoming you and your friends to Dubai!
Warmest regards,
The First Group
Il y as une precision sur la reservation et ceci montre du serieu dans ce que vous faites.
Est ce qu il eut tjr avoir modification si je dois etre accompagner ou pas.
Merci
Chère Madame Parfait,
Merci pour votre avis et vos commentaires sur votre voyage à Dubaï avec notre expérience exclusive Dubai Lifestyle! Nous sommes ravis d'apprendre que vous avez passé un moment mémorable. Nous espérons vous revoir prochainement.
Meilleures salutations,
The First Group
لم اتمكن من الاستفادة من الخدمات. ولا استطيع التواصل مع مكتب مخصص لاستفسارات
It's a creative and phenomenal leverage in tourism and hospitality business.
Dear Mr. Aderemi,
Thank you so much for your review! We look forward to welcoming you soon.
Kind regards,
The First Group
This is our second experience with TFG Dubai Life Style, every time we enjoyed more than the previous one, Sana and Rachid was so nice, they were very helpful, we knew so many details about the investment, we already booked another package for my next trip.
Dear Mr. Jean,
Thank you for taking out the time to write a review. We are pleased to learn of your positive experience.
We couldn’t be more delighted to hear that you had a great time once again. We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.
We look forward to welcoming you back to Dubai once again and will strive to make this trip better than the last one!
Safe Travels,
The First Group
A huge thank you to Yacine from Dubai lifestyle our advisor who was extremely pleasant and competent during all our exchanges he was beyond our expectations and strongly contributed to the success of our stay! Never disappointed either by the choice of hotel.
Dear Mr. Dare,
Thank you for your feedback. We are glad to hear that you have a wonderful experience as a Dubai Lifestyle member. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.
We hope to see you in Dubai again!
Kind Regards,
The First Group
We book our stay in Dubai with the first group. I strongly recommend them for a vacation in Dubai. You will have a life time experience. Please ask for Sherine, She is the best vacation planner.
Dear Mr. Moussa,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with Ms. Sherine.
Most sincerely,
The First Group
Notre séjour s'est très bien passé, nous avons vraiment apprécié l'expérience et c'est grâce à Yacine de Dubai lifestyle qui a toujours été présent même en dehors des heures de travail, Merci pour cette expérience, à la prochaine fois.
Chère Mme Rabie,
Merci pour votre avis et vos commentaires sur votre voyage à Dubaï avec notre expérience exclusive Dubai Lifestyle! Nous avons hâte de vous revoir.
Meilleures salutations,
The First Group
Exciting staff, willing to provide information, and offers that could make trip a memorable and fun filled.
Dear Oladapo,
Thank you for your review and feedback on the service you received.
We're so glad to hear that you had a memorable time. We look forward to welcoming you again.
Kind regards,
The First Group
Efficace pour aider dans la planification de nos voyages et projets futurs
Chère Madame Séverine,
Merci d'être devenu membre de notre expérience exclusive Dubai Lifestyle Experience. Nous sommes ravis de savoir que vous avez vécu une expérience merveilleuse et nous sommes impatients de vous accueillir à nouveau à Dubaï!
Chaleureuses salutations,
The First Group
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Dear Mr. Ahmed,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with Mr. Yacine.
Warmest regards,
The First Group