From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
التجربه جدا كانت حلوة مع فورست غروب تسلم ايدكم مره عجبني تنظيم رحله لي ولي عائلتي و استا>ة سميه مقصرت ادت الواجب وزياده معانا شكرا لكم الفورست غروب
Still discovering, happy so far. I never delt with agent in my life for travel and looking forward to see how it works out!
Dear Anna,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We trust your holiday to Dubai will be one that you never forget!
Safe travels,
The First Group
ام اعلامي عند شراء العضوية ان الابناء تحت ال١٢ مشمولين في كل شي. لاكتشف بعدها انهم فقط مشمولين في الاقامة.
The activation process was fairly straight forward.
Everything in the registration process is clearly explained. Jonathan's service was kind, patient and excellent
Dear Lea,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with Mr.Jonathan.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
I came many times using different packages from different Agencies in Dubai.
But absolutely this is my favorite time with the Dubai lifestyle Package. I recommend it to everyone reading this review
The hotel was so comfortable, clean and new.
Hamam Abdessamed was in touch with us to book all the vouchers and tickets in the right time.
Dear Mr. Omar,
Thank you for your review and feedback on the service you received.
We are pleased to know you've had such wonderful interactions with Mr.Hamam Abdessamed.
As an organization, we pride ourselves on delivering the highest levels of personalized service to our clients, so are very delighted to read your review.
We look forward to welcoming you to Dubai!
Warmest regards,
The First Group
I wanted that my week in Dubai never finish, it was Fun, very organized and full of new activities.
Absolutely I would buy this package every year.
Hamam Abdessamed were all the time with us step by step to make it easier and more comfortable.
Thank you The first group for this lovely experience
Dear Joseph,
Thank you for taking the time to leave us such a wonderful review. We are very pleased to hear that you had a pleasant experience. We take pride in providing excellent customer service and it is gratifying to know that our team members made a positive impression.
We look forward to having you back in Dubai and will make sure to make this trip even more memorable!
Kind regards,
The First Group
I came to Dubai for 4th time, This time through the first group Dubai lifestyle Package,
I loved the hotels and the service this company provide.
The activities we did where so fun, and we finish up as investors in the first group
I would thank Hamam Abdessamed for his service and care during all our trip.
Dear Mr. Mohamed,
Thank you for taking out the time to write a review. We are pleased to learn of your positive experience.
We couldn’t be more delighted to hear that you had a great time once again. We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.
We look forward to welcoming you back to Dubai once again and will strive to make this trip better than the last one!
Safe Travels,
The First Group
The response is commendable so far. Looking forward to this experience, although I would have preferred to be at WYNDHAM Dubai Marina
Dear Mr.John,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you had a memorable time. We look forward to welcoming you again!
Best regards,
The First Group
J'ai vraiment aimé l'expérience avec le premier groupe Soumaya nous a aidés et a organisé tous les actes qu'elle nous a gude Le personnel de l'hôtel est si gentil tout ce qui est parfait partagera l'expérience avec mon ami
Cher Abdoulaye,
Merci pour votre avis et vos commentaires sur le service que vous avez reçu de notre équipe. Notre mission est de fournir le meilleur service à tous nos clients et nous sommes ravis d'avoir répondu à vos attentes.
Nous nous réjouissons d'être à votre service pour les années à venir!
Bien à vous,
The First Group
I liked the experince with the first group, soumaya she organize our stay im so happy with experince iwll do it again and share it with my friend
Dear Osama,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you had a memorable time. We look forward to welcoming you again.
Best regards,
The First Group
In Ordnung soweit. Wir benötigen noch Angebote für den Flug hin und zurück
Reason of waiting for confirmation before flight reservation
السلام عليكم تجربتي كنت جدا جميله مع فورست غروب فنادق فخمة ونظيفه موظفين قمه الادب والتعاون وخاصة موظفه سميه ساعدتنا كثير ونظمت رحلتنا ان شاء الله مش اخر مرة لنا تجارب اخرى معكم
عزيزي السيد خالد،
شكرًا لك على مراجعتك وتعليقاتك على الخدمة التي تلقيتها من فريقنا. مهمتنا هي تقديم أفضل خدمة لجميع عملائنا ويسعدنا أننا حققنا توقعاتك.
نتطلع إلى أن نكون في خدمتك لسنوات قادمة!
أطيب التحيات،
ذا فيرست جروب
Our experince very nice with first group, hotels restaurents and staff, and miss soumaya helped us a lot she orgnized our trip thank you all, exited to come back
Dear Mr. Jefferey,
Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with Ms.Soumaya.
We look forward to welcoming you to Dubai soon!
Warmest regards,
The First Group
نحن شخصين بالغين والشخص الثالث دون ال 12 سنة ونحن بحاجه لتوفير سرير اضافي داخل الغرفة
I have not book my flight yet. Need more information.
ارغب التعرف على خدماتكم حتى اخبر الاصدقاء والقرايب
مرحبا نورا ،
نشكرك على اهتمامك ببرنامج تجربة أسلوب الحياة في دبي. يقدم برنامجنا تجارب نمط الحياة والسفر لتحسين حياة عملائنا.
لمزيد من المعلومات، يرجى زيارة: https://www.tfgglobalsolutions.com/dubai-lifestyle-experience/
أطيب التحيات،
ذا فيرست جروب
I am satisfied so far, I will wait for your response
إتمام عملية الحجز بكل سلاسة و احترافية
و اشكر الفريق على جهودهم المتميزة
عزيزي عبدالرحمن،
شكرًا لك على مراجعتك وتعليقاتك على الخدمة التي تلقيتها من فريقنا. مهمتنا هي تقديم أفضل خدمة لجميع عملائنا ويسعدنا أننا حققنا توقعاتك.
نتطلع إلى أن نكون في خدمتك لسنوات قادمة!
أطيب التحيات،
ذا فيرست جروب
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
عزيزي صالح،
شكرا لك على رأيك وتعليقاتك على الخدمة التي تلقيتها.
إنه لمن دواعي السرور أن تعلم أنك حظيت بتجربة ممتعة مع فريقنا.
نتطلع إلى الترحيب بك في دبي قريبًا!
تحايتي،
ذا فيرست جروب