From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
This summary is generated by AI, based on text from customer reviews
The sales person Mr. Ahmad Reda is the one who convinced me to join this program he
Very is professional and
I am very to deal with him
التجربة رائعة وسهولة في الموقع ومرونة التعامل مع العاملين في الشركة
عزيزي السيد منصور،
شكرًا لك على مراجعتك وتعليقاتك على الخدمة التي تلقيتها من فريقنا. مهمتنا هي تقديم أفضل خدمة لجميع عملائنا ويسعدنا أننا حققنا توقعاتك.
نتطلع إلى أن نكون في خدمتك لسنوات قادمة!
أطيب التحيات،
ذا فيرست جروب
حتي الان لم نعلم بميعاد تاكيد الطلب علي الرغم من انه تم تقديمه اكتر من اسبوعين
عزيزي السيد رؤوف
نحن نفتخر بتقديم أعلى معايير الخدمة لجميع عملائنا ونأخذ ملاحظاتك على محمل الجد. سوف نقوم بمراجعة حالتك في أقرب وقت ممكن.
يرجى الاتصال بنا على
customer.support@thefirstgroup.com ويرجى تقديم رقم التواصل والوقت المناسب للتحدث معك.
تحياتنا،
ذا فيرست جروب
The experience has been smooth so far, looking forward to the actual experience
Dear Mr. Hassan,
Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.
We trust your holiday to Dubai will be one that you never forget!
Safe travels,
The First Group
Website was easy to navigate with good enough instructions to follow
Dear Mr. Adeleye,
Thank you for your feedback. We hope you have a wonderful experience as a Dubai Lifestyle member.
We look forward to welcoming you to Dubai!
Safe travels,
The First Group
The experience is amazing with first group hotels and the staff are amazing Soumaya helped us a lot thank you Soumia we will come and do it again with the first group great experience
Dear Patience,
Thank you for your review and feedback on the service you received. It is gratifying to learn that you had a pleasant experience with our Ms.Soumya.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
Ayant déjà fait un premier à Dubaï, je présume que l'expérience sera meilleure.
Exellent service from the moment of arrival. Every member of staff deserves the highest praise. Their professional approach and great communication and sheer hard work made this the most memorable holiday. A special shout out to the restaurant and the food quality.
Special thanks to hamam abdessamed who is the one arranged all our travel
Dear Mr.Dominique,
Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.
We look forward to being at your service for years to come!
Warmest regards,
The First Group
While on holyday at this fabulous hotel with my wife, i found my self taking a couple of fun fitness classes as part of the exclusives sport club, everything was amazing, Hamam abdessamed assisted us step by step, thank you for this gorgeous experience.
Dear Dr.Amadu,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with our team.
We look forward to seeing you again!
Warmest regards,
The First Group
We express our gratitude to the staff of the hotel. I would like to note that all the staff are polite and friendly to the guests. So an atmosphere of good rest and good mood was created.
Everythimg was great: rooms, food, pools, cleaning, mini bars, as well as the activities included in dubai lifestyle package.
Thanks to hamam abdessamed for the assistance and care during all the trip. We had an unforgettable time here, we hope to return to this hotel and with The first group packages and experiences
Dear Mr.Omar,
Thank you for taking the time to write about your experience with The First Group. We are pleased to know you've had such wonderful interactions with Mr.Hamam.
As an organization, we pride ourselves on delivering the highest levels of personalized service to our clients, so are very delighted to read your review.
We look forward to seeing you again!
Kind regards,
The First Group
ننتظر تجربة مميزة مكم - البداية مبشرة
ننتظر تجربة مميزة مكم - البداية مبشرة
عزيزي السيد أمجد،
شكرا لك على ملاحظاتك.
نتطلع إلى الترحيب بك في دبي في تجربة دبي لايف ستايل.
رحلة سعيدة،
ذا فيرست جروب
I like the experience with the first group thank you good memories in dubai because of you i can not describe how it was nice experience evry think perfect even the staff and the hotels, and special thanks to miss soumia she helped us a lot great team
Dear Mr. Ahmed,
Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience with Ms.Soumya.
We're so glad to hear that you had a memorable time in Dubai.
We look forward to welcoming you again!
Kind regards,
The First Group
I realy loved the experience with the first group they are so ammazing, and soumia helped us with ticktes and activites i will do it again with my friends first group you are the best
Dear Mr. Najeeb,
Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.
We're so glad to hear that you had a memorable time in Dubai during your anniversary celebrations.
We look forward to welcoming you again!
Kind regards
The First Group
The experience was ammazing wiith first group the hotel the food the staff and also the adorable cordinator soumaya she helped us a lot and she organize our trip thank you first group
Dear Ramila,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you had a memorable time. We look forward to welcoming you again.
Best regards,
The First Group
عند التواصل والدفع تم ابلاغي انه يمكنني القدوم في اي تاريخ واختيار اي فندق يعجبني ولكن عند التقديم تم وضع اولوية اختيارات حسب التوفر وامكانية عدم التوفر بالتاريخ المطلوب. ثانيا تم اطلاع مندوب التسويق انه لدي طفلين وابلغني ان اقامتهم مجانية وعند تقديم الطلب تظهر لي ملاحظة انه سيتم تطبيق رسوم اضافية.
نشكر الاستاذه نادين على المعامله والاخلاق الجميله
عزيزتي السيد يوجين،
شكرًا لك على مراجعتك وتعليقاتك على رحلتك إلى دبي من خلال تجربة دبي لايف ستايل الحصرية!
نتمنى ان اراك مرة اخرى.
مع أطيب التحيات،
ذا فيرست جروب
The holiday perfect the staff perfect all the staff helpful with us specially Somaya thank you so much for having us with you we will definitely
Dear Mr. Omar,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with Ms.Soumaya.
Warmest regards,
The First Group
Amazing amazing experience with first group i really enjoyed it thank you first group and special thanx to coordinator Somaya for our stay big respect for the first group we will do it again with you amazing
Experience
Dear Meriem,
Thank you for taking the time to write about your trip to Dubai as an exclusive member of Dubai Lifestyle Experience.
We're so glad to hear that you had such a wonderful time.
We look forward to welcoming you for many more years to come!
Kind regards,
The First Group
My holiday was excellent with package of first group i like it my self and my wife, the coordinator Somaya made it amazing she helped us with good programmer thank you Somaya and first I'm exited to do it again with you First group
Dear Livhuwani.,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!
We're so glad to hear that you and your wife had a memorable time here and it is gratifying to learn that you had a pleasant experience with Ms.Soumaya.
We look forward to welcoming you again!
Best regards,
The First Group
I would have given 5 stars if I knew that We were going to get our first choice hotel accommodation by the Marina
I like my holiday with first group the hotel, the staff and the organization so good for me and my wife, thank you first group for every thing and Soumaya thank you a lot for helping us
Dear Tinashe,
Thank you for your review and feedback on the service you received.
We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had a pleasant experience with Mr. Abdelrahman.
We look forward to welcoming you to Dubai again!
Warmest regards,
The First Group
The experience so amazing for me and my family Soumaya helped us a lot she organize a memorable experience for us thank you Soumaya thank you first group
Dear Lianaa,
Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience and our team!
We're so glad to hear that you had a memorable time. We look forward to welcoming you and your family again.
Best regards,
The First Group
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Maher,
Thank you for your review and feedback on the service you received from our team. Our mission is to provide the best service to all our clients and we’re delighted to receive a review like yours.
We trust that your holiday will be one you never forget!
We look forward to welcoming you to Dubai.
Warmest Regards,
The First Group