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The First Group

Overview

The First Group has a rating of 4.3 stars from 3,454 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The First Group most frequently mention customer service, dubai lifestyle and investment opportunities. The First Group ranks 3rd among Real Estate sites.

quality
144
This company responds to reviews on average within 8 days
+13
How would you rate The First Group?
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Saudi Arabia
1 review
0 helpful votes
Follow Abdul S.
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I would like to thank you for all of your services so far and I'm still waiting to find out what is more interesting. Till then, thanks again.

Date of experience: October 20, 2021
Cote D'ivoire
1 review
0 helpful votes
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Waiting for your reply
March 11, 2022

Waiting for your reply. Our first experience was very Good. I would like to offer this journey to my wife as its her birthday.

Date of experience: March 11, 2022
TFG D. The First Group Rep
over a year old

Dear Dr. N.,

Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!

We're so glad to hear that you had a memorable time. We look forward to welcoming you again.

Our team will be reaching out to you shortly.

Best regards,
The First Group

Ghana
1 review
0 helpful votes
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Reaching correspondents is quite difficult
September 10, 2023

Reaching correspondents is quite difficult. My travel dates are August 14-20 and I want to know if it's possible to get this package.

Date of experience: August 11, 2023
AE
1 review
0 helpful votes
Follow Ramy G.
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Lara is so helpful and her presentation way was very great and she convinced me to come during the Expo time.

Date of experience: September 4, 2021
Kuwait
1 review
0 helpful votes
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Best hotels
December 21, 2021

It was truly great and amazing experience to stay at one of your best hotels, the first collection at business bay.

Date of experience: December 21, 2021
Uganda
1 review
0 helpful votes
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Hassan and George are very responsive to all my questions. The Business bay hotel looks great, I hope that we get a room with a great view of Dubai.

Date of experience: September 6, 2023
TFG D. The First Group Rep
over a year old

Dear Elizabeth,

Thank you for your review and feedback on the service you received from Mr.Hassan and Mr.George

It is gratifying to learn that you had a pleasant experience with our team.

We look forward to welcoming you to Dubai soon!

Warmest regards,
The First Group

Egypt
1 review
22 helpful votes
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I went to one of these sales presentation things after being approached by someone from The First Group at Dubai airport a few months ago, he promised a free tour of Dubai, lunch and there was even talk of an Emirates Airways Gold card. The tour was to building sites only, lunch was a coffee and the gold card never happened. The presentation went on and on for hours despite me telling them numerous times that I was not interested, to wrap it up they asked if I could provide them with a good review, I refused but was told I wouldn't have to write it, they would do that and post it in my name.

Now I have a lot of time on my hands due to the lockdown, I decided to have a bit of a look around various review websites to see what was on line about them, I found their rating is a lot higher than what they have earned and that they have a long history of writing their own fake 5-star reviews on this and other review websites. They actually have 2 of their own fake review websites. If you google Dubai Property Reviews and Dubai Investment Reviews they will be easy to find and they are blatantly fake. So, they are lying and cheating their potential clients before they are even clients. This would be a clear indicator of what will happen if you invest with them.

Date of experience: April 22, 2020
Zambia
1 review
0 helpful votes
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Perfect
August 3, 2023

Great team, threat hospitals except when we wanted to extend our stay! The 25% discount proved to be a challenge.

Date of experience: August 3, 2023
TFG D. The First Group Rep
over a year old

Dear Mr. Mabanda,

Thank you for your feedback. We are glad to hear that you have had a wonderful experience as a Dubai Lifestyle member.

We hope to see you in Dubai again!

Kind Regards,
The First Group

GB
1 review
1 helpful vote
Follow Oluwamayowa V.
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I chose Wyndham Dubai Marina as my first choice but the site keeps excluding this from my list of selected hotels. It only showed my 2-4th choices.

Date of experience: January 28, 2023
AE
1 review
0 helpful votes
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Quite aggressive
September 19, 2023
Updated review

Room for more improvement. It's quite understandable sales agent need to make sales but don't be aggressive about it.

Date of experience: August 20, 2023

Room for more improvement
August 19, 2023
Previous review

Room for more improvement

Date of experience: August 19, 2023
AE
1 review
0 helpful votes
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"thanks for all your diligence and please convey our gratitude to the team that coordinated with us during our stay in your beautiful City of Dubai"

Date of experience: April 4, 2022
AE
1 review
0 helpful votes
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Big thanks to Sana for all help and Support
December 24, 2022
Updated review

Big thanks to Sana for all help and Support. We had a good time; the Boys enjoyed the holiday too much, we will be back soon.

Date of experience: December 24, 2022
TFG D. The First Group Rep
over a year old

Dear Mahmoud,

Thank you for your review and feedback on the service you received from Sana. Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.

We look forward to seeing you again!

Kind Regards,
The First Group


Thanks a million to Sana, for everything
December 21, 2022
Previous review

Thanks a million to Sana, for everything. We appreciate you and the company for all that we experienced while in Dubai.
Thanks a million for making my dream come through. It is an amazing experience.

Date of experience: December 21, 2022

Thank you Sana for your kind help and assistant, it...
December 11, 2022
Previous review

Thank you Sana for your kind help and assistant, it was amazing, all the family had fun and liked every details. Such a great experience.

Date of experience: December 11, 2022
AE
1 review
0 helpful votes
Follow Munai K.
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Impressive at pick up to the venue,it was so cordial and I liked the treatment.
It was great meeting this guy's. Looking forward for more engagement.

Date of experience: September 25, 2023
Australia
1 review
0 helpful votes
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Unprofessional and Liars
May 9, 2024

I was highly impressed with initial speech and the way we were sent for the hotel tour. The moment we reached we sat there for an hour without anyone welcoming us. On asking the reception they said someone would be with us soon and asked us to wait again. I compromised my plan of going to the waterpark to visit the hotel and see the presentation as you stated. We wasted 1.5hrs travelling to the hotel, waiting in the lobby, then waiting for the taxi without seeing the hotel as the staff said they are 'too busy to help us'. By the time we got back to Atlantis it was 3pm and the park closed at 630pm. We weren't able to do anything in the park as well since the time was wasted by the poor service provided by aria and their team.

Before leaving a guy came and told us about the package without the hotel tour and wanted us to buy it which was so unprofessional.

Highly disappointed with the overall scenario. I want compensation for messing up with my trip to Atlantis and spoiling our mood by mistreating us.

Date of experience: April 29, 2024
TFG D. The First Group Rep
over a year old

Dear Mr. Bader,

We would like to learn more. If you are willing to share, please provide the details of your experience to customer.support@thefirstgroup.com and a team member will reach out to you directly.

Kind regards,
The First Group

Netherlands
1 review
0 helpful votes
Follow Olunike U.
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Stick to your promises
November 29, 2021

Stick to your promises. Let there be no deviation from the terms and conditions including the travel package.

Date of experience: November 29, 2021
Cameroon
1 review
0 helpful votes
Follow Evouna P.
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Good evening,
It's an interesting information questionnaire. I fought hard to complete.
I remain at your disposal.
Regards

Date of experience: November 15, 2021
GB
1 review
0 helpful votes
Follow Kashif S.
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Good package deals, friendly staff sales person (Lara Saleh) and easy to book with multiple options and choices.

Date of experience: December 19, 2022
TFG D. The First Group Rep
over a year old

Dear Kashif,

Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!

We're so glad to hear that your partner and you had a memorable time on your wedding anniversary. We wish you both a Happy Anniversary and a lifetime of happiness!

We look forward to welcoming you again.

Best regards,
The First Group

South Africa
1 review
0 helpful votes
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Customer care
August 29, 2021

The Focal point was able to explain your business as much as possible however we need to take our time before taking any appropriate decision

Date of experience: August 29, 2021
Saudi Arabia
1 review
0 helpful votes
Follow Nada A.
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Amazing especially sister basmati who spend long time to help me to finish my package

Date of experience: July 14, 2024
TFG D. The First Group Rep
10 months ago

Dear Ms. Nada,

Thank you for your kind words, we greatly appreciate your feedback and are delighted that we could provide you with excellent service.

We look forward to welcoming you to Dubai!

Warm regards,
The First Group

AE
1 review
0 helpful votes
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We liked CIEL HOTEL project very much
July 20, 2021

We liked CIEL HOTEL project very much. We hope project will be successful. Mr Farhan is very cooperative and good natured person and all staff members also.

Date of experience: July 20, 2021