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The First Group

Overview

The First Group has a rating of 4.4 stars from 3,451 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The First Group most frequently mention customer service, dubai lifestyle and investment opportunities. The First Group ranks 3rd among Real Estate sites.

quality
144
This company responds to reviews on average within 8 days
+13
How would you rate The First Group?
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Saudi Arabia
1 review
0 helpful votes
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First Group
July 13, 2023
Updated review

I make a reservation on the website.
I need to know the state of the reservation to continue and prepare everything related to the trip. Please if it's confirmed let me know finish some issues.

Date of experience: July 13, 2023

Perfect service
July 6, 2023
Previous review

Perfect service

Date of experience: July 6, 2023
AE
1 review
0 helpful votes
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The hotel choice was a very good one very comfortable...
February 13, 2023
Updated review

The hotel choice was a very good one very comfortable high-level assistance done by Yacine who our guide during our stay Thank you Dubai lifestyle for this experience.

Date of experience: February 13, 2023
TFG D. The First Group Rep
over a year old

Dear Sandu,

Thank you for your review and feedback on the service you received from Yacine.

Our mission is to provide the best service to all our clients and we’re delighted we met your expectations.

We look forward to seeing you again!

Kind Regards,
The First Group


Easy to follow
February 28, 2022
Previous review

Easy to follow

Date of experience: February 28, 2022
South Africa
1 review
0 helpful votes
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We are travelling in a group of 6 Adults
March 6, 2022

We are travelling in a group of 6 Adults. 3 Couples. We do not want to be separated. Mr RALPH ELLAYA and DR G. NARASIMOOLOO are also travelling with us. We want to arrive and depart on the same dates.

Date of experience: February 4, 2022
AE
1 review
0 helpful votes
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Excellent!
November 29, 2023

Very Professional and Informative Presentation and tour, really looking forward do join this very professional group. Very organized well of doing things…

Date of experience: November 29, 2023
Ireland
1 review
0 helpful votes
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Excellent customer service
August 13, 2023

Muhammad Ramadan was our host and he was very helpful in explaining all the process, stages and showing us around. He was kind, compassionate and friendly.

Date of experience: August 13, 2023
TFG D. The First Group Rep
over a year old

Dear Mr. Ibrahim,

Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with our team.

We look forward to welcoming you to Dubai soon!

Warmest regards,
The First Group

AE
1 review
0 helpful votes
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Our personal first impression
November 14, 2021

The pick up drivers were excellent, polite and courteous. The information presented and provided to us was both informative and to the point. Overall service at the office was amazing.

Date of experience: November 14, 2021
Cambodia
1 review
0 helpful votes
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Good for investment
October 7, 2023

Everything has really made a lot of money about my investment, thinking this investment is really special for extra income, this investment and made me a lot of profit.

Date of experience: July 3, 2023
Ghana
1 review
0 helpful votes
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Excellent
October 6, 2023

They kept to their promises. They picked me up to their office and to their hotel where we had lunch and they dropped me at my hotel as promised. Excellent facilities

Date of experience: October 6, 2023
TFG D. The First Group Rep
over a year old

Dear Sunny,

Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience. We pride ourselves in delivering exceptional customer service and we're so glad to hear that you had a memorable time. We look forward to welcoming you again!

Best regards,
The First Group

Texas
1 review
2 helpful votes
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Poor customer service
September 28, 2021

Horrible customer service. I submitted my request to have hotel confirmation waited for three weeks and have to call multiple time to ask. Poor communication with customers and bad ettiguet.

The First Group attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 29, 2021
AE
1 review
0 helpful votes
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We waisted 2 hours waiting around, until we chased the office we did not have clear idea as to what time we were being picked up.
The presentation was adequate though not inspirational.

Date of experience: September 7, 2023
AE
1 review
0 helpful votes
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We book our stay in Dubai with the first group. I strongly recommend them for a vacation in Dubai. You will have a life time experience. Please ask for Sherine, She is the best vacation planner.

Date of experience: July 6, 2022
TFG D. The First Group Rep
over a year old

Dear Mr. Moussa,

Thank you for your review and feedback on the service you received.

We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with Ms. Sherine.

Most sincerely,
The First Group

AE
1 review
0 helpful votes
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Certificate is not recognized
August 18, 2024

Completely useless. No way to login or use my certificate. Focused on selling membership only.

Date of experience: August 8, 2024
TFG D. The First Group Rep
9 months ago

Dear Mr. Syed,

To resolve your issue, we ask that you email us at customer.support@thefirstgroup.com and a member of our team will reach out to you directly.

Best regards,
The First Group

AE
1 review
0 helpful votes
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What a wonderful experience in Dubai!
June 3, 2021

What a wonderful experience in Dubai! Dubai Lifestyle Experience is the BEST! A special thanks to the travel team, who went out of their way to make holiday memorable.

Date of experience: June 3, 2021
Saudi Arabia
1 review
0 helpful votes
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I thank the first group for being a member of their group and we hope to have a great time in Dubai. With great thanks and appreciation,

Daoud Suleiman

Date of experience: September 30, 2021
AE
1 review
0 helpful votes
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The experience very good and all stuff where helpful specially somyia helped us a lot we will do it again and we will forward this experience to our friends

Date of experience: February 13, 2023
TFG D. The First Group Rep
over a year old

Dear Mr. Edward,

Thank you for your review and feedback on the service you received.
It is gratifying to learn that you had a pleasant experience with Ms. Somyia.

We look forward to welcoming you and your friends to Dubai!

Warmest regards,
The First Group

AE
1 review
0 helpful votes
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Thanks a million for you Yacine you made our stay very comfortable

This is a great hotel with good people working there.

Very honest people and very helpful always.

I appreciate.

Regards

Date of experience: December 27, 2022
TFG D. The First Group Rep
over a year old

Dear Mr. Abraham,

Thank you for your review and feedback on the service you received from Yacine

We pride ourselves in delivering exceptional customer service!

We look forward to welcoming you to Dubai!

Warmest regards,
The First Group

AE
1 review
0 helpful votes
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Very interesting and an eye opener
July 7, 2024

Time spent with one of your employees is worth it. Every minute and hour spent with your staff was quite refreshing and enjoyable.

Date of experience: June 27, 2024
TFG D. The First Group Rep
11 months ago

Dear Mr. Mohamed,

Thank you for sharing your kind words.

Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.

Warm regards,
The First Group

RU
1 review
4 helpful votes
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Great work of managers
October 15, 2015

I want to express my gratitude to the managers of company The First Group. They accessibly and understandably explain all about investing in real estate in Dubai. I already have little business in city but I want that my sons inherits immovable property. I know laws and taxes in Dubai good but I never earlier invested in real estate in abroad countries and I needed advices.
Even if your English is as mine it is okei. Company managers work with many people in different countries of the world so I dont worry about communication and documents. In reality, they even help get visa and invite you in Dubai to watch at their projects. You can get a privat tour and spend some nights in a good hotel. But most importang thing is consultation managers go with you to every project you like and tell you about them everything you want to know.
What I liked personally was a hotel complex very near to water. It is popular at tourists and is always occupied. Difficult even to imagine how many money it produces. The First Group showed me all financial calculations with predictions for several years. Like this they give you guarantee that your money is safely invested. You can never lose money here and real estate is a thing that stays forever. Solid investment, I recommend everyone who thinks of taking money out of our country.

Date of experience: October 14, 2015
Saudi Arabia
1 review
0 helpful votes
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Dubai diamond experience
December 5, 2023
Updated review

Excellent communication with Mr Abdulbaset. Very cooperative especially I am traveling with my kids regarding the rooms.
I am looking forward to try it

Date of experience: December 5, 2023

Bad communication
December 5, 2023
Previous review

Bad communication. I booked 2 rooms

Date of experience: November 28, 2023
AE
1 review
0 helpful votes
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Dear First Group
November 2, 2021

Dear First Group,

We want to to express our appreciation to you and the First Group for the Lifetime Experience package which enabled us to have a week holiday in the beautiful city of Dubai.

Thanks for the customer service Team

We have returned safely to Ghana

Shukran

Date of experience: November 2, 2021
TFG D. The First Group Rep
over a year old

Dear Mr. Slyvestor,

Thank you for your review and feedback on your trip to Dubai with our exclusive Dubai Lifestyle Experience!

We're so glad to hear that you had a memorable time. We look forward to welcoming you again.

Best regards,
The First Group