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The First Group

Overview

The First Group has a rating of 4.4 stars from 3,449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The First Group most frequently mention customer service, dubai lifestyle and investment opportunities. The First Group ranks 3rd among Real Estate sites.

quality
144
This company responds to reviews on average within 8 days
+13
How would you rate The First Group?
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Uganda
1 review
0 helpful votes
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Accommodative
December 13, 2021

My contact person, Fauzia, was very helpful and accommodative especially when lockdowns all over the world resumed. They allowed me ample time to complete my payment. She also responded well and promptly to any issues I raised. Looking forward to an amazing holiday with the First Group. I must add it'll be my second holiday with them. Absolutely loved the first one that's why I booked again this time.

Date of experience: December 13, 2021
Canada
1 review
3 helpful votes
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Taken as Hostage
February 2, 2024

I was told a lie that First Group will take us to Palm Island where you have to take photo with the First Group Hotel as part of publicity. Nothing like that First Group made me and my 2 kids hostage and didn't let us leave the office until.we sign the contract. I was hostage of First Group for 6 hours.
I will make sure that I will report this scam to UAE authorities

Date of experience: January 26, 2024
AE
1 review
0 helpful votes
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I chatted with Yacine
July 21, 2022
Updated review

I chatted with Yacine. He was very helpful and answered all my questions concerning my stay and the investment opportunity. Was very friendly, patient and helpful in helping us find what we were looking for.

Date of experience: July 21, 2022
TFG D. The First Group Rep
over a year old

Dear Mr. Ahmed,

Thank you for your review and feedback on the service you received.

We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with Mr. Yacine.

Warmest regards,
The First Group


I am intrested to
May 13, 2022
Previous review

I am intrested to

Date of experience: May 13, 2022
Saudi Arabia
1 review
0 helpful votes
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مفروض يحدد نهايه الإقامة حتى يتضح الدخول والخروج ويتيح حجز الطيران بوقت مناسب

Date of experience: November 18, 2024
AE
1 review
3 helpful votes
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Excellent people, but at the end I was put in the train to go back at the Hotel is not professional when you pick me up at certain location than you Don't bring me back I don't run in public transportations. I requesting my refund on what I pay because I consider it total dis respect.

Date of experience: December 4, 2021
Israel
1 review
0 helpful votes
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تجربة ممتازة واريد المتابعة واريد ان ازور دبي مرة اخرة ومتابعة شركة first grup

Date of experience: January 24, 2025
TFG D. The First Group Rep
3 months ago

عزيزي السيد وهيب،

لقد سعدنا لسماع أنك قد جظيت بتجربة مثالية معنا في ذا فيرست جروب! شكرًا لمشاركتنا تعليقاتك الإيجابية.

يرجى مراسلتنا عبر البريد الإلكتروني على customer.support@thefirstgroup.com حتى يتمكن أحد أعضاء الفريق من التواصل معك مباشرة.

مع وافر الاحترام والتقدير،
ذا فيرست جروب"

Saudi Arabia
1 review
26 helpful votes
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Professionals at theft
August 18, 2020

Don't lose your money and invest with the first group
They are liars and there are no real profit
At first they receive you at the airport and book for you in the best hotels and transportation, then they take you to their office and you see the beautiful views of the projects, and then the story of the swindle and fraud begins.
Beware everyone not to be deceived by the false scenes and to sign together with them on any project
Unfortunately, I invested in them from 2015 at 189,000, and now I have nothing but false promises

Date of experience: August 18, 2020
Germany
1 review
38 helpful votes
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The agreement with The First Group Team: after 30% down payment we get the owner's certificate and after that we can sell with price increase. The First Groupe will take care of the sale. We don't have to do anything.

The truth after 30% down payment we still did not get the owner certificate, we do not get replay from the seller Team since several months. No sale progress so far and no support for it. I advise very careful. If The first group team reads this, I request for supoort and solving these problems. We need our money back.
Purchaser Appartment Dolphin Tower
S. Ahmed from Germany

Date of experience: February 4, 2019
AE
1 review
0 helpful votes
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Super
November 27, 2024

Good sooper sooper good очен хороший персонал гостепримно

Date of experience: November 17, 2024
TFG D. The First Group Rep
5 months ago

Dear Mr. Gharib,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

Saudi Arabia
1 review
0 helpful votes
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الموقع يحتاج زيادة من الشرح والتفصيل في الخدمة المقدمة...

Date of experience: November 17, 2024
AE
1 review
0 helpful votes
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Our trip was very successful thanks to Yacine from the Dubai lifestyle who really helped us and organized the trip very well, his choice of hotel and activities were perfect, the investment tour was very interesting and it was just perfect.

Date of experience: June 25, 2022
GB
1 review
0 helpful votes
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We were exploring an investment opportunity in Dubai, we were treated very well, provided with plenty of information. We were also shown the location and other sites the company is involved with. Costs and returns were provided in detail and we were not pressured into any investements.

Date of experience: September 21, 2023
TFG D. The First Group Rep
over a year old

Dear Mr.Darran,

Thank you for taking out the time to write a review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.

We pride ourselves in delivering exceptional customer service, and it is gratifying to learn that you had such great interactions with our team members.

We look forward to being at your service for years to come!

Warmest regards,
The First Group

AE
1 review
0 helpful votes
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Dear Sir,I would like to seize this occasion to thank...
December 11, 2022
Updated review

Dear Sir,
I would like to seize this occasion to thank First Group for such an awesome experience of the Dubai Lifestyle. This is the first time I have enjoyed my visit to Dubai, and thanks to you First Group and most especially our amazing Agent Abdel Rahman.

In fact, Abdel Rahman had a fantastic program for us, and he was at any point in time responsive to our needs. We are extremely thankful to Abdel Rahman for his exceptional hospitality and friendship. May Allah continue to bless him, and the First Group as well.

Everyone we had come across at First Group has been uniquely exceptional in hospitality.

Our sincerest thanks

Date of experience: December 11, 2022
TFG D. The First Group Rep
over a year old

Dear Mr.Emmanuel,

Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.

We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.

We look forward to being at your service for years to come!

Warmest regards,
The First Group


Pretty fantastic process so far
November 5, 2022
Previous review

Pretty fantastic process so far

Date of experience: November 5, 2022
AE
1 review
0 helpful votes
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Amazing 5 days i spent in Dubai enjoying the first...
February 10, 2023
Updated review

Amazing 5 days i spent in Dubai enjoying the first group Dle package, strongly recommended.
The service in wonderful, flagship hotels, I loved the investment opportunities they offer.
Thank you Abdessamed for all the support.

Date of experience: February 10, 2023
TFG D. The First Group Rep
over a year old

Dear Mr. Ahmed,

Thank you for sharing your kind words regarding your experience as a Dubai Lifestyle Experience member.

Customer satisfaction is our top priority, and it’s always great to receive feedback like yours.
We highly value our investor community and we couldn’t be more delighted to hear that you are considering being a part of it as well.

We look forward to welcoming you to Dubai soon again!

Warmest Regards,
The First Group


سهل و واضح
January 16, 2023
Previous review

سهل و واضح

Date of experience: January 16, 2023
AE
1 review
0 helpful votes
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The hotel is very clean and really nice
February 11, 2023
Updated review

The hotel is very clean and really nice. We were completely satisfied and would come back here next time. I would particularly like to emphasize the friendliness of the staff. Everyone was very helpful and hospitable.

We would especially like to thank The first group for there the professional services they offer (packages, investments opportunities.ext) and for the quality and the high standards

Thank you Abdessamed for your good accompaniment and your concern for our comfort

Date of experience: February 11, 2023
TFG D. The First Group Rep
over a year old

Dear Mr.Mohamed,

Thank you for taking the time to write about your experience with The First Group. We are pleased to know you've had such wonderful interactions with Abdessamed.

As an organization, we pride ourselves on delivering the highest levels of personalized service to our clients, so are very delighted to read your review.

We hope to see you in Dubai again!

Kind regards,
The First Group


GhhhhEGood
November 9, 2022
Previous review

GhhhhEGood

Date of experience: November 9, 2022

اود ان نقدم لكم جزيل الشكر
September 23, 2022
Previous review

اود ان نقدم لكم جزيل الشكر

Date of experience: September 23, 2022
South Africa
1 review
0 helpful votes
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Persistent communication
October 30, 2023

The sales consultant was accommodative and patient with my busy schedule.I just hope and pray that I wasn't sold a dream but a real exciting pleasurable experience with my family next year July'24.I am excited and looking forward to visiting Dubai with my family.

Date of experience: October 30, 2023
AE
1 review
0 helpful votes
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The First Group are Very experienced in investment projects.
They comes First in landmarks projects in Dubai. And thier staffs are very friendly and well trained to guild you on the right investment for you.
My wife and I are happy to be one of thier investors.
Benjamin Okeke

Date of experience: May 10, 2021
AE
1 review
0 helpful votes
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I came many times using different packages from different Agencies in Dubai.
But absolutely this is my favorite time with the Dubai lifestyle Package. I recommend it to everyone reading this review
The hotel was so comfortable, clean and new.
Hamam Abdessamed was in touch with us to book all the vouchers and tickets in the right time.

Date of experience: March 16, 2023
TFG D. The First Group Rep
over a year old

Dear Mr. Omar,

Thank you for your review and feedback on the service you received.

We are pleased to know you've had such wonderful interactions with Mr.Hamam Abdessamed.

As an organization, we pride ourselves on delivering the highest levels of personalized service to our clients, so are very delighted to read your review.

We look forward to welcoming you to Dubai!

Warmest regards,
The First Group

AE
1 review
0 helpful votes
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50/50
August 11, 2023

Very friendly and courteous staff refreshing experience overall, but I never received the Information I initially signed up for, instead of the details about purchasing an investment I was offered flight tickets plus hotel accommodation on a reduced rate for a week thats about it

Date of experience: August 11, 2023
TFG D. The First Group Rep
over a year old

Dear Mr.Mohaned,

Thank you for becoming a member of our exclusive Dubai Lifestyle Experience.

We hope you have a wonderful experience in Dubai!

Safe travels,
The First Group

AE
1 review
0 helpful votes
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Exellent service from the moment of arrival
March 30, 2023

Exellent service from the moment of arrival. Every member of staff deserves the highest praise. Their professional approach and great communication and sheer hard work made this the most memorable holiday. A special shout out to the restaurant and the food quality.
Special thanks to hamam abdessamed who is the one arranged all our travel

Date of experience: March 30, 2023
TFG D. The First Group Rep
over a year old

Dear Mr.Dominique,

Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.

We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.

We look forward to being at your service for years to come!

Warmest regards,
The First Group