website thubmnail of The First Group

The First Group

Overview

The First Group has a rating of 4.4 stars from 3,446 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The First Group most frequently mention customer service, dubai lifestyle and investment opportunities. The First Group ranks 3rd among Real Estate sites.

service
191
value
15
shipping
6
returns
6
quality
144
This company responds to reviews on average within 8 days
+13
How would you rate The First Group?
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Kenya
1 review
0 helpful votes
Follow Ms. M.
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Please advise on the nearest air port to the accomodation.

Date of experience: November 21, 2024
AE
1 review
0 helpful votes
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Expectations
December 1, 2024

I was told to expect something completely different to expect from what was actually delivered.

Date of experience: November 21, 2024
TFG D. The First Group Rep
5 months ago

Dear Mr. Michel,

We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.

Kind regards,
The First Group

AE
1 review
0 helpful votes
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What a wonderful vacation!
August 25, 2021

What a wonderful vacation! Thank you to The First Group for your excellent service and support! We would most certainly recommend their Dubai Lifestyle Experience Membership to anyone who loves Dubai.

Date of experience: August 25, 2021
Kenya
1 review
0 helpful votes
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Warning - they'll say anything to make a sale
January 24, 2025

We were first caught by TFG on arrival in Dubai airport. We agreed to go on a tour with them which didn't turn out to be a tour, just a trip to their sales office, and then the sales bombardment began! The sales team were extremely friendly and accommodating and sold us the Dubai Lifestyle Experience package by assuring us that there were no restrictions for booking the accommodation and excursions - this was important to us as this was our first visit to Dubai and we knew we would not be able to return any time soon. They only share the detailed T&Cs after you've paid and when we contacted them to try to book the accommodation they said that it had expired!
They took our money under false pretences, very unethical sales tactics.

Date of experience: December 25, 2022
AE
1 review
0 helpful votes
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Investing remotely is not an easy decision or task
September 23, 2022

Investing remotely is not an easy decision or task. That's what I did with TFG. When I ask for help, no matter what, Yacine and Aymen answer all my questions. I have never been so comfortable and well-treated because I feel so good. I will visit you at the end of the year to enjoy my stay in Dubai.

Date of experience: September 23, 2022
TFG D. The First Group Rep
over a year old

Dear Sealey,

Thank you for your kind words. We highly value our investor community and we couldn’t be more delighted to hear that you have invested with us.

We look forward to welcoming you to Dubai and being at your service for years to come!

Warmest regards,
The First Group

AE
1 review
0 helpful votes
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Great time!
December 20, 2023

We had our jet ski tour today. We had a great time. Our group leader, his name is Stalin, was attentive and fun. He took great pictures of us in front of famous resorts. We rented two jet skies. Very happy with company.

Date of experience: December 20, 2023
Switzerland
1 review
0 helpful votes
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It was promised that there are no black out dates!
November 22, 2023

It was promised that there are no black out dates!
Also I should be able to use my days when I need it, not all in a row.
Please contact me to discuss (maybe I will split the days)
It was promised that I can choose the hotel as I would like (not set my priority and take what is a left over)

The First Group attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 25, 2023
AE
1 review
0 helpful votes
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Mr. Kamal Patel LED-******* approached us to express his gratitude towards our services and the arrangements as well as he gave positive feedback of the desert safari experience. He did mention Thierry at the concierge was of great assistance and made their stay in Millennium Place memorable and he will be visiting Dubai again in a couple of months for a business trip

Date of experience: April 3, 2022
Saudi Arabia
1 review
0 helpful votes
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ممتاز سهل في الاختيار والمزايا واضحة. تم تجربة العرض من قبل وكان التجربة رائعة

Date of experience: November 25, 2024
TFG D. The First Group Rep
5 months ago

عزيزي السيد إيمانويل,

لقد سعدنا لسماع أنك قد جظيت بتجربة مثالية معنا في ذا فيرست جروب! شكرًا لمشاركتنا تعليقاتك الإيجابية.

نتطلع لخدمتك مرة أخرى قريبًا!

مع وافر الاحترام والتقدير،
ذا فيرست جروب

RU
1 review
0 helpful votes
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Had a lovely experience with The First Group team. Really enjoyed all the communication, from the initial contact to the contract signing. What I appreciate the most is constant support and readiness to help, whatever issue I have. Im yet to see the financial results, but Im sure I wont be disappointed. Really thankful for the kind help!

Date of experience: February 2, 2018
Finland
1 review
4 helpful votes
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Strange talk?
January 31, 2024

I was told totally different things at the first approach with the company rep than took place on actual meeting. In addition it took crazy amount of time to get simple info out. I asked several times to get facts out and to be send to my email. I dont like to force feeding. As on investor I like to get clear facts out and not to deal with the people who try to sell investment property like vacation club.

Date of experience: January 24, 2024
TFG D. The First Group Rep
over a year old

Dear Martti,

The experience you had with our representative does not meet our company standards and we are very interested to learn more about what happened. We would greatly appreciate you emailing us directly at customer.support@thefirstgroup.com with more details so we can investigate further.

Kind regards,
The First Group

Egypt
1 review
0 helpful votes
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It's good I try before with your company it's amazing this not first time and Mr yihia calling me honest man and good man this 2 time use

Date of experience: July 21, 2024
TFG D. The First Group Rep
10 months ago

Dear Mr. Hazem,

Thank you so much for your continued trust and for sharing your positive experience with us. We're thrilled to hear that you've had a great experience with our company before. We strive to uphold high standards of honesty and service, and we're grateful for your recognition.

We look forward to welcoming you back to Dubai.

Warm regards,
The First Group

AE
1 review
2 helpful votes
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Confused marketing approach
September 27, 2023

Very bad experience. On the mall I was asked for my time for demonstration of new project which is excellent investment opportunity. On acceptance I was taken to another office by car and there a lady started marketing of a seven night hotel voucher woth 60 percent discount.with a push that this discount is only for this moment.I felt disgraced because marketing was very sub standard. Then I was taken back to emirates mall without telling me a single word about the project

Date of experience: August 28, 2023
Sierra Leone
1 review
0 helpful votes
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Business trip
December 1, 2023

This is my first time of taking the opportunity to travel to Dubai for a business trip to shopping and visit some tourist sites whilst experiencing their culture and values. Therefore, i have not yet have any experience about the lifestyle of the Dubai people.

Date of experience: November 24, 2023
Egypt
1 review
0 helpful votes
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I was promised by your personnel that I will be able to book by September 1, and the prices were 1000 pounds lower than now. I had to wait until today to confirm my hotel dates to proceed with my tickets booking.

Date of experience: September 25, 2022
AE
1 review
0 helpful votes
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Wonderful experience to meet Thierry who introduced to the activities of First Group. I enjoyed my stay at the hotel with beautiful serene and it is worthy of repeating the visits again. The holiday packages are amazing and I will inform friends about the activities while on holiday in Dubai

Date of experience: July 14, 2022
TFG D. The First Group Rep
over a year old

Dear Mr. Udeme,

Thank you for your review and feedback on the service you received.

We are pleased to know you've had such wonderful interactions with our team member.

As an organization, we pride ourselves on delivering the highest levels of personalized service to our clients, so are very delighted to read your review.

We look forward to welcoming you and your friends to Dubai!

Warmest regards,
The First Group

AE
1 review
0 helpful votes
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Many thanks for that generous hospitality
July 16, 2022

Many thanks for that generous hospitality.
I would like to express my sincere gratitude to you personally and to the first group's team.
I did enjoy the exciting entertainment program, got updated with latest first group's projects and met with highly professional experts.
Away from business, i would like to thanks Sana, she is a highly cooperative, a highly professional I hope in the next time we will meet personally.

Date of experience: July 16, 2022
TFG D. The First Group Rep
over a year old

Dear Dr. M,

Thank you for your review and feedback on the service you received.

We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had a pleasant experience with our team.

We look forward to seeing you again!

Warmest regards,
The First Group

Ireland
1 review
74 helpful votes
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THE FIRST GROUP
December 16, 2016

I purchased a office space from The First Grout in the solo, The Bridge, Sports City for 100k with a expected return of 7000 to 10,000 per year. It has been rented out for 3 years now and my return is 700.00 per year. TFG say that this is the best return that they can give on this even with Regus managing it. To me it looks like all the rent is going on fees and charges. They offered to buy it back at my purchase price it I invested into one of their hotels. What can I do about this? Its a bad investment for me and the other Solo investors. Would you invest in a company that promised that and delivered this?

Date of experience: December 16, 2016
AE
1 review
0 helpful votes
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We received very good service, it was very interesting and informative, because of this we really want to continue working with the company, we want to suggest many of our friends to learn more about the first group because of Angelina! We never expected how magical the opportunities here are, only imagined something like this in our dreams. We received very clear, important, and valuable information from Angelina and look forward to our time here in the future!

Date of experience: January 27, 2023
TFG D. The First Group Rep
over a year old

Dear Mr.Yosef,

Thank you for taking out the time to write such a thorough review. We greatly appreciate your honest feedback and are pleased to learn of your positive experience.

We pride ourselves in delivering exceptional customer service; and it is gratifying to learn that you had such great interactions with our team members.

We look forward to being at your service for years to come!

Warmest regards,
The First Group

GB
1 review
5 helpful votes
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I have sent emails over two weeks ago and no one has replied.
Also my certificate expires on 17/02/2023. However I can only book dates upto 31/10/2022. I need someone to reply to my emails and communicate with me. Why can't I book beyond October when my certificate expires in February 2023

Date of experience: September 11, 2022